Malmaison Aberdeen

We spent a few nights in the Signature Suite. I absolutely recommend it! It’s very classy and typically Scottish! Lots of mod cons such as a screen mirroring for the tv, which allowed us to watch Netflix etc so didn’t have to rely on live tv. The balcony was lovely too. I suspect it would have been even nicer in hotter weather. The bed was probably the worst part of our stay. It was rock hard. Really substandard and not the type of mattress I’ve seen in any hotel in the last 10 years. Definitely time to upgrade those mattresses!!!! The bath was impressive as was the shower! Very unique. The room itself was quite special. We actually saw it online and made a trip to Aberdeen just to visit the hotel. We enjoyed dinner in the steak house below (although my steak was over cooked - but still tasted delicious). Also, I would recommend the silver darling restaurant nearby. Watch out for the dolphins in the sea nearby. Yes I said dolphins!

What's a beautiful hotel to stop in, I was greated by a local girl who was so polite and helpful and very beautiful but the service was impeccable... I went to the room which was 221 and was pleasantly surprised what you get for the money absolutely fantastic please see photos for verification very stylish and modern love it I would highly recommend this place for the service and style will defo stop again

Hotel offering accommodation for key workers. They have a limited Comfort Menu on their website. This menu is NOT available. Instead you have to choose from a VERY limited menu of food that looks like it had been microwaved. No salad, chicken, fish or cheese. Also, twice my dinner arrived and it was the wrong food (I sent it back the second night) and my breakfast ordered for 7.30 did not turn up and I had to phone for it at 7.45 so I could go to work. Told they only have skeleton staff on duty. Not really good enough when they are supposed to be providing for key workers away from home. Rooms were terrible. Not exactly spotless and no lift so had to go up three flights of stairs with case and bags. Hope we don’t have to go back there to stay.

I cannot fault each and every staff member who delivered excellent service, were very responsive and always with a fantastic attitude. However - while I absolutely appreciate during Tier 4 restrictions a reduced service is appropriate - when staying for multiple nights the food choice really was poor and not of great quality. 3 choices of mains which was not varied . Continental breakfast was lovely. But the thing which I really feel let’s this hotel down is the bed - absolutely rock solid - please look at perhaps adding luxury mattress topper. I found myself using the duvet to add some padding.

From start to finish the afternoon tea was beautifully presented, delicious and had enough savoury and sweet to suit everyone’s tastes. The staff were attentive and nothing was an issue. We were even given boxes to take home anything we couldn’t eat which was a lovely touch. Even though we didn’t get fizz due to Tier 3 this did not spoil the ambience and we were able to have a mock tail which really looked like the real thing. It is terrible for hospitality the loss on revenue due to Covid and I for one will definitely be visiting Malmaison when Restrictions allow as I really found everything just spot on. My thanks to Chantelle, Brasserie Manager for her superb help with the booking and to her team.