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TripAdvisor Review
Based on 2200 review
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This comfortable hotel, the first hotel of what is now known as the "golden zone" of Acapulco, enjoys an excellent situation, towering over the golden sands of Hornos Beach. It features sweeping views over the surrounding Sierra Madre mountains and the Pacific Ocean. Numerous restaurants, bars, nigh...
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This comfortable hotel, the first hotel of what is now known as the "golden zone" of Acapulco, enjoys an excellent situation, towering over the golden sands of Hornos Beach. It features sweeping views over the surrounding Sierra Madre mountains and the Pacific Ocean. Numerous restaurants, bars, nightspots, entertainment venues and shopping facilities are in the surrounding area.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Outdoor Pool
Hot tub
Meeting Rooms
Elevator
TripAdvisor
Excellent
1150
Very Good
334
Good
323
Reasonable
209
Bad
184
Business
125
Couples
365
Solo travel
17
Family
1364
Friends getaway
243
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 4 January, 2021
The plan was to spend 2 nights at Krystal. Due to no internet in our room and the lack of social distancing we left after 1 night. We found that our car had been rifled through by their valets. Getting a c refund for the second night was met by a rude manager. For some reason they couldn't just refund the credit card but in s isted on wiring the refund to my bank account. The place is lacking in many things. The trash on the beach and the locals had no respect for others. Want drugs on a lady of the night no problem. Just walk down the street
Getaway138451
Reviewed 15 November, 2020
This hotel is from 1980th. Clean ,but not updated.good staff. Very polite. Policemen on the beach. Beach is funny- hundreds of selling person going thru your place. They sale all- from shrimp till silver rings and chairs. If you are looking quite this place is not for you. Food is good. Drinks is normal too.
Domovoi1
Reviewed 31 July, 2020
This place is HORRIBLE- it is way over capacity for COVID19 restrictions, no one wears masks, the elevators are FULL, and the service is horrific. We were up until 130 AM because they had to find us another room with working A.C. after the first 2 rooms didn’t. Parking is PAY parking - so anything you save in the price of the hotel goes away after paying extras. Loud rough crowd and NOT okay with safety measures. Stay away.
W8563DOcassandrac
Reviewed 16 July, 2020
I would like to stand out the good service and hospitality, good drinks, good meals and good attention of Oscar Nava and Antonio which is the waiter always were pending about our my family, in definitive I´ll visit this place on near future
danyam123
Reviewed 31 January, 2020
i was at the hotel Krystales in acapulco mexico and it was very good. good room service clean and it had good food as well. service was amazing as well and very nice people who care about your expirience
ahtzirys