Paradisus Rio de Oro

Starting at

$ 168

TripAdvisor Review

Based on 6580 review

See all

Paradisus Rio de Oro Resort & Spa, is located within the Bahia de Naranjo Natural Park in Playa Esmeralda. This hotel is designed for adults over 18 years with a maximum comfort and quality for all guests. Ideal for weddings, honeymoons, incentives and wellness/spa. The rooms are very luxurious and ...

More details

Availability

Select the date of your trip

Property Info

Paradisus Rio de Oro Resort & Spa, is located within the Bahia de Naranjo Natural Park in Playa Esmeralda. This hotel is designed for adults over 18 years with a maximum comfort and quality for all guests. Ideal for weddings, honeymoons, incentives and wellness/spa. The rooms are very luxurious and very well equipped with exclusive services. In addition, the hotel offers additional services that will make them feel at home.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    4738

  • Very Good

    1239

  • Good

    421

  • Reasonable

    124

  • Bad

    59

Travelers profile
  • Business

    23

  • Couples

    4542

  • Solo travel

    174

  • Family

    485

  • Friends getaway

    457

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great Value if You Can Get Here!

Reviewed 5 december, 2021

We are a couple who stayed a week and booked online through Sunwing Vacns for about CAD$ 1,100 PP. Major likes: friendly Food & Beverage and activity staff; large, comfortable room; excellent beach and pool options; adults only; spacious grounds; low-rise accommodation; excellent spa and fitness centre and good evening entertainment. Dislikes: buffet service can be slow/chaotic; food can be bland/underspiced; smokers are not limited to designated areas; local prices (taxis, off-resort restaurants) have increased dramatically and snorkeling is limited immediately off the resort beach. The pandemic continues to throw up major challenges for travel generally but it is worth the effort to get to Cuba. The CUC has disappeared and the Cuban Peso and CAD are the only two currencies broadly accepted. Bring CAD and convert into small bills for tips. You can do better than the ‘official’ exchange rate if you find the right person onsite. Ironically, all credit card purchases are translated into USD first. Beware if you are a HSBC customer – their card will not work in Cuba. Here are some other tips. Bring: pepper, hot sauce and a small flashlight (paths are dark). The Bay Adventure excursion is recommended. Buy it on your Sunwing flight if the price is less than USD 79 pp. See separate review. We heard from another couple who really enjoyed the Jeep Safari excursion. Sign up for the specialty restaurants as far in advance as you can. They book up quickly. If you’re a diver, there are quite reasonable Gaviota dive packages available to book through the Sunwing Rep. Diving is actually off the Playa Pesquero, about a 20 min coach trip away (pickup is included). See separate review. Food generally was 3.5 stars by other island standards but the specialty restaurants offered a higher standard. Buffet service could be frustrating as servers would not recognize first-come, first-serve as a principal and some stations (like grilled meats) were hopelessly slow/under-staffed. Go early/late. Best coffee and mixed drinks were at the main bar in the lobby. Check out the ‘Santa Maria’ beach restaurant for lunch (great views). Evening entertainment was always in 3 parts with lounge music then Cuban then floor show segments every night. Activity staff will keep you busy around the pool (beach/pool volleyball and water aerobics were popular). Masking protocols were generally followed indoors and PCR test arrangements for returning home were efficient and cheap (USD $30 pp). Avoid rip-off prices at some of the stores at the airport. Overall, Highly Recommended.

Gary L

Paradisus good but...

Reviewed 4 december, 2021

Just returned Dec 3 from a weeks stay and I want to state from the start that we knew the country was/is going through hard times, but... man, it's like the early 2000's again. No issues with the resort itself, rooms were clean, staff were friendly, grounds nicely kept. Unfortunately the food and drink selection was very very limited, breakfast at the buffet was pretty much a cheese and ham omelette, no onion, peppers, mushrooms... same for the pasta station at dinner. Didn't get a chance to sample much else, see below. A la carte was good but again, not everything listed on the menu was available. Seems the RS side was a bit better.. they had oil AND vinegar for salads. The biggest complaint that I have was not the resort or staff, but the amount of locals that were coming in and out daily. Don't get me wrong, love the Cuban people, that's why we keep coming back and discovering the country, but this was like a college frat party every day. Push your way through the serving line, load up 4 plates each, wipe out whatever limited food was available, spill drinks, don't make an attempt to clean it up, then complain to the server that their replacement wasn't served fast enough. Pretty much the same scenario at the pool and beach, except all the plastic cups and straws left behind were blown into the water. They simply didn't care about the mess they were leaving. Won't even bother going on about guys and their rentals, pretty obvious to everyone. Not sure if the resorts are opening up to the locals to generate extra revenue or if the government has mandated them to do so ? (heard the latter on the plane) Suggest that you bring your own condiments and choice of booze... Again, resort was good.. but I'll be taking my vacation dollars elsewhere. Shout out to Lorenzo at the pool bar... hope to see you again when things are better.

B9962RGgrahamw

Sadly not the 5-star experience it was...

Reviewed 4 december, 2021

We were among the first group of Canadians to visit the PRO (RS) in November. Among our first observations was, instead of the usual Canadian and British Boomers, the majority of guests were now younger, mainly Cubans and Cuban-Americans. Another change was the increase in the escort services business - which could be a bit of an off-putting distraction in the bars and a la cartes. In short, it was not the 5-star, country club, ambiance we previously enjoyed. -- That said, the RS beach was as delightful as ever, the views just as spectacular, the food still excellent, even with the shortages; and the staff, as always, some of the nicest people you’ll ever meet. ... We look forward to the day regular flights from England to Holguin resume, and the Brits can once again return in large numbers.

kurtvon2017

Third time falling in love with Paradisus Rio de Oro all over again

Reviewed 2 december, 2021

We're just back from two glorious weeks of blissful enjoyment at this terrific resort thanks to the amazing and enthusiastic staff who only want you to have a wonderful experience in their company, despite these challenging times with COVID. We ate like kings and queens, were serenaded by talented musicians, and thoroughly enjoyed the catamaran sailing and the snorkeling with the tropical fish off "Spa Beach," as we called it. The reef some 200 meters offshore affords some of the best snorkeling this side of anywhere. Special thanks go to Dayana, Yunior, Marta, and the gang at the clubhouse who are so much fun and get you moving on the yoga mat, in the pool and on the dance floor (Dayana!!) They and the wait staff (Lisbeth, Maria, Delia, Yudy, William and so many others) get to know you and really make your Cuban experience truly memorable. Special thanks also go to Olga at Customer Service, who works tirelessly to help you. Regrettably, the beach gets impacted by the garbage thrown into the sea from passing ships as well as seaweed. If I may suggest, you may want to reallocate your numerous horticultural staff and devote more assets to keeping the beach in pristine condition several times a day as required, which is what we all expect at a five-star resort. Thanks again for a great time and we look forward to our fourth visit soon.

DougM1412

7th stay and just as wonderful as always

Reviewed 2 december, 2021

Another wonderful stay at Paradisus Rio de Oro! This was our 7th trip there, we stayed during the last week of November, 2021. There were only about 200 people at the resort during this week. Getting through the Holguin airport was a little delayed due to covid health measures but we had no problems. Upon arrival to Paradisus we were informed that our room was not available so we were upgraded to Royal Service. This was our first time staying in Royal Service and we thoroughly enjoyed it. The staff at the hotel were incredible! The hotel has always been, and was during our trip, incredibly clean and well cared for. Things have been renovated since covid and everything looked great. Some of the rooms were still closed for renovations but it did not impact our trip at all. Covid measures were in place throughout the hotel and we routinely saw extra cleaning and sanitization of everything. The pool at Royal Service was immaculate. The food was excellent as always, although the buffet had less than usual diversity in selection due to limited supplies and the hotel not running at full capacity while we were there. That said - the food is always excellent and fresh at Paradisus. Lots of fresh fish, chicken, pork, beef, vegetables, bread. We had amazing dinners at Royal Service and our returning guest dinner was fantastic. The staff - shout out to Roberto at the beach bar who is always incredible and makes any drink we need. Luis - currently working in the disco - he needs to be brought back to the beach bar! Luis and Roberto as a team are amazing and they are two people we always count on seeing when we return to Paradisus. Thank you Luis and Roberto for making our trip amazing. The ladies working at the Royal Service bar and restaurant were outstanding and a joy to talk to everyday. Everyone working at Palma Real lobby bar are awesome and did a great job with drinks and friendly efficient service. Hector and Wilmer our butlers from Royal Service were great and very helpful arranging a trip into town for us. Some services were not running because of covid (e.g. horseback riding), but scuba diving was still occurring. The beach was as lovely as always however the neighbouring resort Luna y Mares is still closed for renovations so their end of the beach hasn't been cleaned yet. Royal Service beach was gorgeous and there are lots of good snorkeling opportunities from this access point. Finally, leaving - covid testing is done at the Spa at Paradisus and the staff conducting the tests were friendly and gentle. All supplies are opened in front of you. You pay for the tests by credit card at the spa and then receive your results the next day in order to fly home. The airport departure was again longer than usual because of the health requirements and checking the covid documents, but we had no problems departing. Overall, we love this resort, and will continue to go back.

Litapuppy