Sunscape Akumal Beach Resort & Spa

TripAdvisor Review

Based on 689 review

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Sunscape Akumal is located in the unspoilt area of Akumal in the heart of the Riviera Maya where the infinite green of the exotic jungle creates the perfect picture as it merges with the beauty of the Caribbean Sea crystal clear waters and the proximity to the Maya world of Tulum and Coba. The exten...

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Deluxe Tropical View King

Designed for families, friends and groups, this spacious room offers a view of our lush gardens planted with palms and other tropical flora ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Tropical View Double

Designed for families, friends and groups, this spacious room offers a view of our lush gardens planted with palms and other tropical flora ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Partial Ocean View King

Designed for families, friends and groups, this spacious room offers a partial view of the ocean for ultimate relaxation. Each room has one ...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Pool View King

Designed for families, friends and groups, this spacious room offers a view of our pool to bask in the view of the pool deck for ultimate re...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Pool View Double

Designed for families, friends and groups, this spacious room offers a view of our pool to bask in the view of the pool deck for ultimate re...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Partial Ocean View Double

Designed for families, friends and groups, this spacious room offers a partial view of the ocean for ultimate relaxation. Each room has two ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Pool View King

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for families, friends and groups. Th...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Sun Club Pool View Double

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for families, friends and groups. Th...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Jr Suite Ocean View King

Designed for families, friends and groups, this room provides a spacious room with a view to the crystal clear waters of the ocean for ultim...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Sun Club Jr Suite Ocean View Double

Designed for families, friends and groups, this room provides a spacious room with a view to the crystal clear waters of the ocean for ultim...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Ocean Front King

Designed for families, friends and groups, this spacious room offers a spectacular ocean front view for ultimate relaxation. Each room has o...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Ocean Front Double

Designed for families, friends and groups, this spacious room offers a spectacular ocean front view for ultimate relaxation. Each room has o...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Ocean Front King

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for families, friends and groups. Th...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Sun Club Ocean Front Double

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for families, friends and groups. Th...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Jr Suite Ocean Front King

Located in the exclusive in front of the beach in the exclusive Sun Club section, this room is designed for couples seeking a relaxing roman...

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Sun Club Master Suite Ocean View with Plunge Pool

Elevate your experience by enjoying the extra space in your room and more upgraded amenities. These rooms offer the best views from their pr...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Sun Club Master Suite Ocean View with Plunge Pool

Elevate your experience by enjoying the extra space in your room and more upgraded amenities. These rooms offer the best views from their pr...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Sun Club Presidential Suite

This room offers the possibility to combine luxury, comfort and entertain guests due to its massive terrace with views to the ocean and club...

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Deluxe Tropical View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Deluxe Tropical View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Breakfast Plan Deluxe Pool View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Breakfast Plan Deluxe Pool View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Jungle View King

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Cancellation Policy

Amenities in this room:

Max 2 adults

Max 1 child -

by 2 years

Immediate booking

Deluxe Jungle View Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 2 years

Immediate booking

Deluxe Walkout Pool King

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Cancellation Policy

Amenities in this room:

Max 2 adults

by 2 years

Immediate booking

Deluxe Walkout Pool Double

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Cancellation Policy

Amenities in this room:

Max 3 adults

by 2 years

Immediate booking

Property Info

Sunscape Akumal is located in the unspoilt area of Akumal in the heart of the Riviera Maya where the infinite green of the exotic jungle creates the perfect picture as it merges with the beauty of the Caribbean Sea crystal clear waters and the proximity to the Maya world of Tulum and Coba. The extensive white sand beach lies in front of you, inviting you to take part in this tropical paradise, perfect to enjoy an unforgettable vacation in the Riviera Maya. The Unlimited-Fun® experience surrounded by lush nature which blends delicately with the region's pristine nature, and few steps away from ...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Reception services
Services / Luggage Storage24 hour reception
Cot available on requestRooms for the disabledAccepts major credit cardsPolyglot TeamButlerGymnasiumATMWedding ServiceButlerJacuzzi
several
Broadband InternetElevator
Business Facilities / Facilities
PhotocopiesMeeting RoomsSteam roomBusiness Center
Food & Beverage
PubrestaurantBuffet RestaurantPrivate RestaurantCocktail Services
Transport options
Pool BarParkingFree ParkingValet Parking
Pool and wellness facilities
PoolBabysitting on RequestFree fitness centerMassages on RequestDirect beach accessSPA
Cleaning / Laundry Services
Daily maid service
Stores
Gift ShopBeauty Salon
Family entertainment and services
Kids Club
Accommodation
Playground

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    317

  • Very Good

    172

  • Good

    91

  • Reasonable

    44

  • Bad

    65

Travelers profile
  • Business

    2

  • Couples

    143

  • Solo travel

    6

  • Family

    234

  • Friends getaway

    55

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Not worth TIME or MONEY

Reviewed 8 december, 2021

This is not a resort that belongs in the UVC/AMR chain. We are impressions members, we usually stay Secrets, Dreams or Breathless, I get it Sunscape is the bottom of there resorts, but I can't believe they charge people to stay here....room description are terrible misleading! There is no obvious difference between Sun Club rooms or regular. No up graded mini bar, snack & chocolate in the room, Service for the mini bar is anywhere between 8 am and 7pm. Room has 1 chair, bed, dining table and 2 chairs. So if you want to watch TV have to lay on bed. Also we switched room bc believe it or not Ocean front rooms have no outdoor access, NO BALCONY. Which is when we discovered not all the rooms have the same TV or new room had more English channels but air conditioning was flakey. No pool or beach wait staff for drinks or food. Then ask for a late check out and the tell you it is going to be $20 per hour....what this is suppose to be a benefit of being a member. I get it seem that people that want to work is short all over the world but they still charge you the same as if everything was running as normal. Take you money and go somewhere else.

Freedom44180658495

Motel not a Resort

Reviewed 8 december, 2021

To start, this should actually be a Motel instead of a Hotel/Resort. The experience that I had at this so-called resort was the absolute worst. Beginning with the check in process taking more than an hour for our group. To getting to our rooms and realizing that they massively misconstrued the description of the room. They stated that we’d have a walk out pool, needless to say it was not as described. Upon entry, there was a lizard in my room as well as bugs swarming the curtains. I refused to go in until they rectified this situation, which cause me an additional delay. Further, the air conditioner was broken in my room 3 out of 5 nights that we were there and instead of moving us to another room they sent an employee whom didn’t speak any English to fix it which obviously he failed miserable at that. The toilets in our room and our neighbors room was constantly backed up. The ceiling feel in completely on my trip mates room next door ( I will attached pictures if possible). There were workers constantly working outside of our room everyday that we were there repairing something that was broken. It seems like they need to be shut down for a while to completely revamp because the pictures are misleading and the integrity of this “resort” is shattered. I’m assuming as a bargaining chip, they gave us coupons worth $200 in credit that were supposed to be good for several places on the resort only to find out that too, was apart of the false advertising scheme. We could use them for anything but the spa and a massage ( which of course I didn’t trust that those experiences would be professional based on the services that we’d receive so far). The food was less than sub-par and the staff was rude at most of the restaurant and at the gift shop. The most reasonable person that we met on the resort was the photographer, Eduardo and the staff of our beach dinner. Wow right….I know. It seems like the only thing that was functioning properly was the beach, which something they have no control over. This place is a joke! If you’re truly seeking an experience that will leave you in awe, don’t go near this resort. I’m are that are some things that I have left off but you get the picture.

604ep

Great activities

Reviewed 7 december, 2021

The activities at the resort were very fun. The people running the activities were also very enthusiastic throughout the whole day. There was also prizes you could win. I won two prizes thanks to Enrique who made the games and competitions very fun.

Q2259HUandreh

Got far more than expected

Reviewed 6 december, 2021

Just returned from a week in sun club ocean front jr suite… we were sceptical as variety of reviews but in reflection ti the price we didn’t expect luxury . We were blown away with the beautiful beach and to our surprise felt pampered due to the staffs wonderful hospitality and smiles.. We enjoyed room service must nights do can’t quite the restaurants however our breakfast at Portifino was lovely and service excellent. All covid safe along with the most friendly staff… we are looking to return in the spring . Thank you for making our 1st holiday in a while so relaxing and must mention the wonderful Noeli in coco cafe who’s vibrant service made me smile every morning .. Must add this was the cheapest holiday we have taken and previously 5 star luxury hotels left us rather spoilt in thinking g we could be disappointed but the cleanliness and helpfulness along with not expecting luxury made this intact our best trip in years .

donnagX4616NH

The good, the bad and the Ugly.

Reviewed 4 december, 2021

I’m going to write the most honest review I can, the good, the bad, and the ugly. The beach is fantastic! The food fantastic! The buffet was small but the best I have ever been to. I could have eaten there all week happily. Two of their restaurants, the “Tiki Taco” and the “Olive Branch” were absolutely Amazing! The location, you are the last to be dropped off and the first to be picked up. This does cut into your time. We were picked up 6 hours before our flight, but we actually needed almost all of it. Easy to get around from the resort if you go to the highway the local transportation is great! Now the Ugly! When you check in they seem to give just about everyone a terrible room the first night, you can pay extra to be moved! They make it clear that they have the rooms, they just won’t give them to you. Everyone we met, moved. Most payed the extra! The ones that fought to be moved only had the games continue, no air conditioner, a room for handicapped people, no TV remote……It ruined days on everyone’s trip and some people their entire trip. Our experience was that we were put 1 km away from the main resort, next to the highway. We had guards walking around loudly on their radios every night. We had a bed with only 1 sheet but we left a tip and got a fully made bed on Day 2. After hearing everyone else’s stories we decided to make the best of it. We are active people and a 2 km trip to our room wasn’t the end of the world. There was a golf cart if we were desperate in need of a ride, a bell boy would drive us out. Day 2-No water! No toilet flushing, no hand washing….no moving you, unless you pay! We stayed and we had water most of the time. In Canada we would have been in the staff accommodations. We have travelled all over Mexico and we have never experienced anything like this before. Unfortunately this game made it, so I would not go back, and I can’t recommend it.

Louise W