Homewood Suites by Hilton Birmingham-SW-Riverchase-Galleria

Starting at

$ 107

TripAdvisor Review

Based on 821 review

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The following services and amenities are available, but with reduced service: Fitness Center, Breakfast, Pool.The following services and amenities are currently not available: Business Center, Complimentary Evening Social.The Homewood Suites by Hilton Birmingham-SW-Riverchase-Galleria hotel offers a...

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Property Info

The following services and amenities are available, but with reduced service: Fitness Center, Breakfast, Pool.The following services and amenities are currently not available: Business Center, Complimentary Evening Social.The Homewood Suites by Hilton Birmingham-SW-Riverchase-Galleria hotel offers a convenient home base as you explore the best our city has to offer including incredible shopping, golfing, parks, gardens and much more. We are located on the I-65 corridor to Birmingham at Valleydale Rd., Exit 247, and close to the regional offices of Blue Cross Blue Shield, Regions Operation Cent...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Pool
several
Elevator
Reception services
Luggage storage
No rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Fast check-inThe use of a mask is mandatory in the establishmentIn-room accessibilityContactless check-in availableQuick checkoutFree breakfastShower room adapted for wheelchairsSeasonal outdoor poolWheelchair accessible bathroomTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Don't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesEnjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless Internet access and concierge services.Business centerBusiness center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    563

  • Very Good

    144

  • Good

    56

  • Reasonable

    32

  • Bad

    26

Travelers profile
  • Business

    276

  • Couples

    121

  • Solo travel

    28

  • Family

    303

  • Friends getaway

    39

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Easy to fix if they care

Reviewed 21 november, 2021

Fitness Center is in bad shape and they don't seem to care. Location: Hoover, AL is south of Birmingham. The hotel is on a lovely business park type street. It is a couple miles to the nearest dining. On M-W evenings the hotel has a "social" offering food and drinks. Property: The property is about ten years old. The landscaping is minimal but nicely done. The lobby is large and nicely furnished. The business center is in a public area with two computers and a printer. One of the computers does not face the public There is an outdoor sitting area with a BBQ available. There is a half court basketball court. The outdoor pool is closed. The fitness center is terrible. Two elevators for six floors, but one set of elevators is down a long hallway in back. It is unknown to guests not in the immediate vicinity. Fairly slow service. The internet is adequate for email at 15 Mbps. Staff: Upon check-in the staff was friendly and helpful. The check=in desk is not staffed much of the time. It became clear when I pointed out the fitness center shortcomings that the agent was not trained in customer service methods. There was no acknowledgement, apology, or assurances given. The response was, "Yeah, OK I'll tell them." There was no indication the shortcomings would be addressed. Room: We had a one bedroom suite. It has a kitchenette, a living room, a separate bedroom and a bathroom. The king bed in the bedroom was very close to the window and A/C. The desk was crammed in the corner making night navigation tricky. The couch/sofa bed in the living room was worn and uncomfortable to sit on. The TV's in each of the rooms were small. New clean carpeting. No road noise. Breakfast: Below par. No granola, oatmeal, or waffle makings. The "hot" breakfast was tepid. The garbage cans were overflowing one day. Price: Lower than Homewood Suites closer to downtown. Ours was about $175 for the one bedroom suite. Fitness Center: Horrible. The water cooler was empty both days even after mentioning it on the first day. One of the two treadmills was offline the first day; it was working the next day. The dumbbells only had 3,5 and 8 pound weights. The desk clerk said the others had been stolen with no indication they would be replaced. On day two someone had stolen the 5 pound weight. There was a rack with exercise balls of varying weights. All but two had been "stolen". The floor brass electrical outlet was loose and a hazard. There was no recumbent bike and only one thin floor mat.

Resque

Southern comfort at its finest

Reviewed 17 november, 2021

This was a last minute trip via CBA traveling to Alabama and this was my first time in this part of the country. Upon check in, I had a few hiccups with my intenenary but Felicia, took the time to resolve all issues and everythong went well. Next, Ms. Rose! This women is amazing! She greeted me with such a big warm hearted smile, ensuring all needs met. With her, it was the simple things that made the difference. My room attendant was nice. I didn't get her name, but she worked the 6th floor. Very polite. She made sure my room was kept clean and responding to every request. And last, Mr. Justin. He set the bar at a very high standard. He was polite, professional and made sure my room was available until my departure. I appreciate you for going the extra mile. Again, first time traveling to Alabama and I am grateful to stay at the location, with such wonderful people. Thanks again for the southern charm and hospitality. It really made a difference and I'm happy to share my experience on this platform, Post covid-19. Thanks again for sharing SMILES and the outstanding customer service. It's TRUE, teamwork makes the dream work. Warmest regards, Tressa Smiley Team Smiley Media and Production, Inc WWW.TRESSASMILEY.COM #TEAMSMILEY

Tsmiley2021

the worst experience

Reviewed 13 october, 2021

ants in my bed and they did nothing to solve it nobody wanted to help. The front desk was informed and they did not even give an apology, they did not go to remove the ants and they did not change my room

gustavogarciahoyos

HVAC

Reviewed 4 october, 2021

The rooms were very nice but our stay wasn’t because the a/c only worked and got cold in the bedroom area so we couldn’t and didn’t get to use the living room area and the pull out beds because it was to hot for our kids to sleep in so we had to put them in bed with us. An we tried to switch rooms but front desks said none were available and wasn’t any other hotels available in the area everything was booked up so we had to end up just keeping the room just so we would have somewhere to stay!

coachjustinmba

Dirty Floors.

Reviewed 30 september, 2021

Dirty bathroom floor and kitchen upon arrival made me question how thoroughly the room was cleaned. I just received a response from the general manager after submitting a post-stay survey. She explained that the floor cleaner they are required to use leaves a residue that attracts dirt and what I was cleaning was actually dirt tracked in by me and my dog. My dog Cooper is a senior 10-year old Golden Retriever and we had just traveled 4 hours by car from Florida because my dog was scheduled for surgery with a veterinary specialist early the following morning. The first thing I did upon entering our hotel room was place a bowl of water for my dog to drink. He dribbled water on the floor and when I wiped the floor, it resulted in the dirty dark brown-black antibacterial wipes. That's when I proceeded to wipe down the entire kitchen floor and bathroom floor (that I had never stepped in before) and what is pictured is the end result (soiled wash cloth, additional wipes and paper towels). If the individual at the front desk identified herself as the general manager I would have also informed her of the sticky refrigerator door handle, the grime I cleaned off the air conditioning control and the ramen crumbs under the coffee caddy. We have stayed at numerous Hilton and Hilton affiliated hotels nationally and overseas as Hilton Honor members for almost 20 years and this hotel was the first to disappoint us as far as cleanliness. Why would a cleaning solution cause a floor to become more dirty? I would not recommend this hotel based on management practices. Other recent reviews endorse this.

PanhandleDi