Información de la propiedad
Check-out hasta las: 11:00
Kestel Mahallesi, Alanya, Turkey - Alanya, Mediterranean Region - Pavo - 7450
Comodidades de la propiedad
Check-out hasta las: 11:00
Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Not as bad as you can read in other reviews
Opinión escrita el 18 de octubre de 2022
I visited this hotel in 2016. I was very satisfied here. When I was deciding where to go to Turkey this year, it was my first choice. But after reading the reviews from the last time, I started to hesitate. However, I decided on this hotel anyway. I think I did well and I don't regret it. The worst criticism here was the food. Thus, according to critics, the selection was small and monotonous. Yes. A selection of 5-6 (maybe more) hot main courses...beef, chicken, minced meat in various preparations, grilled or boiled fish, 5 or more side dishes (rice, bulgur, fries, pasta, stewed vegetables, pita... more various mixed salads, tomatoes, cucumbers, two soups.....someone might consider this monotonous. Especially tourists from Russia (but not only them) who take one plate in each hand and then have everything loaded. Yes. Then they have the same food every day. I can confirm some of the criticisms. For example, there was no butter at breakfast, only margarine, the food was not always quite warm as I would have imagined. Of the fruits, there were only apples, pomegranates, grapes, plums, tangerines, watermelon. Everyone had to help themselves to the drinks with the meal. You could see that they didn't have enough glass in the restaurant, they couldn't wash it enough and sometimes it really wasn't washed perfectly. All inclusive drinks were sufficient. Beer, wine, vodka, gin, mixed drinks, cola, fanta, sprite, then various postmixes, different types of coffee from the machine and excellent tea. In addition, cold water from barrels. The beach bar only has soft drinks and coffee. It also offers beer and others, but for sale. (beer 0.5l -3 Euro). Cleanliness in the hotel and at the pool at a very good level. The water in the pools is very good. Rooms are cleaned as standard every day, bed linen and towels are changed, two bottles of water are refilled. Although there is a coffee set in the room, tea or coffee is not available. The sunbeds and umbrellas on the beach would probably deserve to be renewed... I don't look for animation programs and we don't like them very much either, so I won't comment on them. There are probably several other things that deserve criticism. But on the contrary, I want to thank the hotel staff for being nice and for allowing me to enjoy ten beautiful days in their hotel.
Opinión escrita el 4 de octubre de 2022
Absolutely filthy place.5 star I wouldn't even give it 1.food crap.entertainment crap.service crap.in other words absolutely disgusting place and the staff all they want to do is bum cigs and money off u.would not recommend it to my worst enemy
Opinión escrita el 28 de septiembre de 2022
Initially, I will say that the hotel deserves only 3 stars. Waiters, bartenders, chefs, managers cannot be reorganised from hotel guests. Why? There is practically no uniform in the hotel, everyone works in home clothes and looks untidy. Alcohol and cocktails served in plastic glasses looking very terrible, as well always not enough glasses, plus impolite treatment is very upsetting. Cockroaches on the bar table , I saw it myself. The food in the hotel is the same every day and also a very poor choice, not for 5 stars. From fruits watermelon, apples, plums, grapes and pears. My room was clean, always cleaned. As a result, there was a case at sea when a girl from our hotel almost drowned in the sea. Unfortunately , waves was so strong , but another man from our hotel saved her. There are no lifeguards or lifeguards on the beach. No life vests. I saw this incident at sea, so I informed the management of the hotel Katya (guests manager). she said that a barmen on the beach works as a lifeguard. This is all very awfully . I do not recommend Sunstar Resort hotel.
Opinión escrita el 25 de septiembre de 2022
5 stars hotel, no idea who gave them this stars. Even 2 stars is to much. Staff unfriendly, speaking mostly Russian. Poor English. 6 days same food( lunch and dinner) same breakfast. Drinks- all cocktails based on vodka and very limited. Cleaning. We arrived and the room wasn’t cleaned properly, dust and hair on the floor. Complain to the receptionist and he says that they will take care in the morning 🙈 I will not recommend.
Opinión escrita el 17 de septiembre de 2022
Arrived at the hotel 330am the man behind the reception was rude our bags was taken to our room for us and as soon as we was in they locked the safe no one told us anything like how the air con works or anything or tv the next morning someone was calling the phone in the room I then went back to sleep to find someone walking around in my room not great when you sleep naked !! The food is awful I’m sure school children get fed better ! Was stone cold was same things every day and nothing was written in English at all the food was mainly food for polish Germans Albanians nothing English as such I thought all inclusive means also ice creams but non off this Sun beds you can never ever get a sun bed people are leaving towels the night before and early hours some people are leaving a towel down and going out for the day so no one can use the sun beds ! The pool is ok clean but cold but you have to be out the pool by 6pm ! Makes no sense when your all inclusive should be open later ! The drinks not even worth drinking just like drinking water that’s how watered down it is the glasses are dirty Music it’s the same music been played around the pool again polish music Albania music nothing English at all the same entertainment and same songs pretty boring ! Electric we went around 3 hours with no electricity in the hotel not one person apologised for this The shop in the hotel it’s so over priced and the man is rude your best off walking a little more to the shops They don’t speak English to you because they don’t understand you but understand German polish and Albanian again so it’s not English welcoming The drinks stop at 11 well supposed to be but they been stopping at 1030 so if you like a drink best to bring your own The room is ok big but not amazing or very clean when she cleans you can’t tell at all The bottom off the hotel underneath where the hair dressers and gym is there is no lights so you need your phone to see where u go the indoor pool is horrendous it’s absolutely freezing the ceiling is broken really not worth it at all The other guests don’t make you feel welcome as your English and they are not so it’s pretty intimidating for been English here The balcony glass looks like it’s never been cleaned since been put up ! The shower goes hot and cold while your having a shower The only decent thing is you can see the sea from your room My advise DO NOT BOOK HERE SPEND YOUR MONEY WHERE YOU ARE WELCOME ! Oh and the only drinks on all inclusive is beer wine gin or vodka but all watered down It’s been a awful holiday maybe the staff should learn some English also and welcome English people to the hotel ! As we are just as good as the rest they look after more ! When you ask for English music they just laugh to u not sure what’s funny