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Opinión escrita el 25 de Abril de 2018
Buen hotel, la habitación estaba muy limpia y la cama era cómoda, con una amplia zona de aseo. Agradecimos encontrar en ella información sobre todo lo que hay en la ciudad. El desayuno, como siempre que nos hemos alojado en Comfort Suites, muy completo y variado. Recomendable!
Opinión escrita el 23 de Agosto de 2021
On our way up to Denver, we stayed overnight at this Comfort Suites in Albuquerque twice. On August 15 and 20.
The hotel looks tired and lacks maintenance and landscaping. But more importantly the front desk employees on both occasions had a terrible attitude and seemed not to care at all about the guests.
On 8/15 we arrived late afternoon and the front desk agent was sitting down focused on his phone. He had no name tag and wore no face mask. I had to get his attention to be able to check in. He made no eye contact asked for my name, looked up the reservation and asked: 1234? (last four digits of my CC). Not immediately getting what he was asking for I said do you need my credit card? Agent: you don’t understand what I’m saying. Do you want to use this credit card? Sure, even though I pre-paid this reservation.
Agent asked: how many keys? I responded: two. Agent did not look at me. Did not mention how wifi worked or the hours of breakfast the next morning. He certainly did not bid us a good stay. It was the most inhospitable arrival experience at any hotel, ever.
The Wifi code on the key card was misspelled (hm instead of nm). I had to go to the front desk to clarify. The front desk itself was torn up and had duct tape to keep parts together.
On 8/20 we stayed one more night at this property on our way home. Upon arrival at around 5pm we were greeted with a non-welcoming “hello” followed by “can I help you?”
I told the agent we were checking in and I gave her my last name. Contrary to what happened on 8/15, I was asked to show my ID and credit card. I signed multiple waivers in case my pet would destroy the room and was given the key cards. The room number is right there and the elevator is behind you, the female agent pointed out.
If Diamond members of Choice Hotels are treated this way, I wonder how non-members are?
There was no TV channel lineup in the room and not even an alarm clock (room 219). This room did have a small soap dish, the previous room (109) did not.
Almost, but not quite
Opinión escrita el 1 de Julio de 2021
It’s been updated, looks clean, and has a good bed, but there’s an offensive, stale odor throughout the place that you just can’t get away from. Otherwise, it would’ve been fine. I mean, there are a few other flaws I could point out that aren’t deal breakers, but the bad smell is definitely a deal breaker. I guess it’s a really old leftover stale cigarette odor that wasn’t resolved with fresh paint & new carpet.
Deceptive business practices. Stay away
Opinión escrita el 28 de Junio de 2021
Tried to stay here and google auto populated incorrect dates. I contacted customer service immediately who said hotel was sold out for the night I was trying to book and stay would be refunded. 10 days later no refund. Customer service says manager declined the refund and they have no record of my 45 minute call to their customer service even though I had recorded the call as I didn’t trust them. Deceptive business practices. Stay far away.
Thank You Much.
Opinión escrita el 9 de Mayo de 2021
This was a nice small Comfort Inn. It was in a very quiet location. The rooms and hotel were very clean. The beds were comfortable. This hotel is nicely located in Albuquerque and the attractions. It is very close to the Sandia Peak Tram. The breakfast was OK. The same you get everywhere becuase of the Covid. Thank you.