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Opinión escrita el 19 de Julio de 2021
We stayed here for a few nights, the bed was comfortable and the shower/water pressure was okay. The staff was friendly and helpful. It was a bit annoying to have to go to the office to request items for the kitchen! The breakfast was grab-n-go, but was decent!
Phoned desk clerk upon departure-Late arrival..assured it was OK -NEVER AGAIN
Opinión escrita el 10 de Junio de 2021
Rude, inconsiderate. Spent over an hr calling office to ensure we would be able to get our room, due to late arrival. Got thru, desk said OK. Arrived at ~time we estimated. NO ONE available. Called-no answer. Pounded on door, NO RESPONSE. Called Hotwire, who called...NO ANSWER, NO HELP. Spent >1hr searching area for other accommodations, NM Gvn'tr had edicted restricted hotel occupancy. Pd high $$$, finally for a room for ~2hr sleep before a meeting/memorial service we were to attend. Both this extended stay and hotwire have been unhelpful, uncaring. DO NOT Book at this Extended Stay
Opinión escrita el 7 de Junio de 2021
My husband and I went to the local Extended Stay America to ask some questions because we were looking to book a room out of state but we figured since we have one here we might be able to get an in person idea of the rooms and what not. Cearra the young lady behind the desk was extremely helpful, very knowledgeable, professional and polite. However while we were there a man who was clearly not a guest and who appeared to be on drugs was in and out of the building just ranting to himself and Cearra profusely apologized and proceeded to call the police he then began yelling at her. She was completely defenseless with zero layers of protection between her and this raging lunatic. My husband and I were very worried about Cearra’s safety. Another guest stated that a plexiglass was in place because of Covid and that has been removed. It seems like that gave a layer of protection between people that could pose a serious threat and your vulnerable female employees. Your website states “ We know there’s no place like home, but we work every day toward making you feel that Extended Stay America is the next best thing.” Well at “home” I want all my family safe and that should include your employees. Thank you for your time.
ALL MY STUFF WAS STOLEN, DO NOT STAY HERE!
Opinión escrita el 4 de Enero de 2020
DO NOT STAY HERE! ALL MY STUFF WAS STOLEN! 0 Stars! I stayed here while moving and was told to park where I later found out they did not have working cameras. My UHaul was stolen, lifted from the hitch, lock and chain cut, and my car backed in to leaving a huge hole in my bumper. The staff knew what had happened before I even said anything when I went into the office, even remarked “what do you expect this is Albuquerque?” I was only there for 6 hours and saw my car and uhaul we’re fine at 1 am and by 6 am everything was taken and my car left damaged. The staff wouldn’t allow the police to obtain a copy or see the cameras, then later stated the incident couldn’t be seen from that angle (I had a picture of the camera directly pointed where I was parked with nothing blocking the view), then later stated those cameras aren’t actually recording. It was one thing after another and the staff at this hotel definitely had something to do with my belongings being stolen. Please, if you’re moving especially, if you care about keeping your belongings, do not stay here!
the place to stay in Albuquerque
Opinión escrita el 21 de Decembre de 2019
If you are traveling to Albuquerque New Mexico, I wholeheartedly recommend making this your place to stay. The Staff Is amazing and the accommodations are fantastic. I have stayed here on numerous occasions and have yet to have a bad experience. Thanks to the entire staff here, you all are amazing.