It's good and bad
Reviewed 16 October, 2019
We stayed 5 nights during the Balloon Festival. The room was just ok. It was clean but the toilet didn't flush well and the tub didn't drain well and we called to have it fixed and they never fixed it. By the last day we were knee deep in water trying to shower and waited about 30 + minutes for it to drain for the next shower. The good part is the breakfast that is included in the stay. It's really great. The shuttle service is awesome too as they will take you anywhere in a 5 mile radius. Our favorite driver was Charlie!
Bait & switch tactics
Reviewed 17 May, 2019
Both good and bad here. Wyndham, like other reviewers, is now on the "avoid" list of places to stay... anywhere.
Some positives about the room. The bed was comfortable. The room was spacious.
Items to work on: Advertising on sites and on my receipt, clearly states "two-bedroom suite" and commences to show two different bedrooms on the photos. When we arrived, after a grueling check-in on outdated systems, and a front desk with literal trash on the floor behind, we entered our room to find one bedroom and a living room with a pull-out couch. This is not a two-bedroom set up. This caused one of our party to need their own room. The entire staff was not helpful with exception to the bell-hop, who went out of his way to make sure people knew where they were going. No map was handed out, just keys, and this place is confusing to navigate.
However, there is a bar, which will be needed after checking in, and even a restaurant on site.
Breakfast was pretty good, and the bed was nice. So I give two stars. Here's the thing... you guys have the potential of being a 5-star place. All the right ingredients are at your fingertips. More check-in space (so 15 people aren't waiting for two attendants), and clean the place.
Be aware of deceptive practices
Reviewed 15 January, 2019
My free Wyndham Rewards stay cost over $50 after they deceived me into lousy breakfast buffet. The room was fairly clean, except for mold around bathtub. Hotel is in need of an update. Canceling reservations for 3 future stays at Wyndham hotels in Austin, Pittsburgh and Oklahoma City. Canceling my Wyndham Rewards VISA. It’s very sad that they have to trick customers. Run away from Wyndham
Reviewed 14 January, 2019
I am going to start off by saying you couldn't pay me to stay here! Customer service was not up to par you can tell they were not trained properly and service by Adrian Martinez was extra horrible. I had to be moved rooms (I had two adjoining, a kind and double queen) because my daughters room heater was broken and my light in my room didn't work. The rooms we were moved to were two double queens instead of a king. I was argued with and charged incorrectly then told I had to wait until Monday to speak with the manager. When moved into a new room my sliding door didn't work and there was no alarm clock in the other room. The keurig machine was also broken. All the halls were freezing. Tons of homeless. Breakfast was disgusting. The only nice part was the pool. Although, there was way too much chlorine. Wifi was spotty and rooms weren't very clean. I would not recommend this place to anyone!!
A ways to go
Reviewed 11 January, 2019
This hotel has apparently changed ownership recently, and they're trying. We spent one night there in late Dec. and the room was extremely cold. The heater is original equipment so very old and noisy, but we had to keep it on all night. The decor has been updated so there's hope for future visits, though we won't go again.