Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 19 de Septiembre de 2021
This is a newer hotel, but clearly needs better customer service. The TV wasn’t working and even though a “technician” was sent to my room, it couldn’t be fixed that evening. The next morning, they wanted to pull out the furniture while I was away. I was uncomfortable with that solution and asked for a credit instead. That was agreed upon, however, when checking out the following day, there was no credit. I asked to speak with the manager and was told that he wasn’t available on Sundays. So, no credit, the freezer door would not close due to the need for defrosting, and there was a packet of salt and other debris under the desk.
Opinión escrita el 22 de Agosto de 2021
Before booking this hotel, I called several in the area to ensure there would be no deposit required. I had found a few including this one in which I called several times and on each occasion was told no deposit required. Imagine my surprise when I arrived and was told there is a $50.00 deposit for each night. While for many $100 in this case is not a lot, for me due to my husband's recent passing every penny counts. Due to this surprise I was unable to rent a car as I had not budgeted for it.
Next surprise, no bathtub. You have to ask for one or you will get a room with a shower which is slippery.
All this came to light when I was speaking with Iesha. I was informed you have to speak to the hotel directly to get the correct information. When I informed her I was told I was speaking to the hotel, she stated I was probably speaking to the call center even though I had specifically asked for the hotel.
Lastly, I arranged a day in advance for a shuttle to take us to the train station. Imagine my surprise when I found out there would be no shuttle as the person at the desk failed to look at the clipboard with this request. At least they paid for Lyft as again, I was on a strict budget.
Lastly this hotel says they follow safety guidelines. There was no one wearing masks.
In the future, this hotel needs to disclose there is a deposit and not surprise everyone when they arrive as I was witness to four other people surprised about this, they need to tell you that you have a choice of a bathtub or shower, and if using the shower a mat should be placed to avoid slips and falls.
GRUBHUB DRIVER DELIVERING FOOD WITNESS IESHA
Opinión escrita el 20 de Agosto de 2021
I was doing Grubhub after work and I dropped off an order at this hotel and I witness the receptionist IESHA speaking with two men and it was phenomenal service! Just a great think to witness literally. I hope she sees this!
Need to get shut down
Opinión escrita el 12 de Agosto de 2021
Let me tell you all about how I stay at this location & got snacks at the little snack bar area. The stole my card info & while I was sleeping charged my card $250.
Couldn’t tell me why or for what, was not given a answer all they said was , ( call your bank )
I called my bank reported it as fraud waiting on a new card..
The company I work for provided the room which means they had company credit card information on file
They Stole Out Of My Room While I Was There, No Hallway Cameras, The Fire Alarm System Is Broke, The Always Supposed To Be Locked Doors Are Never Locked.
My Experience At This Hotel Was So Horrible & Unpleasant The Entire 2 1/2 Months I Stayed There.
I Can not make this up, me my sister & brother were racially profiled on Juneteenth
I Checked out August 11th After Being There Since June 1st
Not very clean
Opinión escrita el 2 de Agosto de 2021
There was poop on the wall where the toilet is.
Sheet was inside out, so made me wonder if it was actually changed or if it was just flipped over.
Very disappointed for the price of the room. I expected a lot more from a Hilton hotel.