Check-in - Check-out
2 adults - 0 children - 1 room
32 TripAdvisor Reviews
According to guests, it's ideal for:
Welcome to Opal Hotel and Suites, ideally located near Orlando, and all the fun and excitement this amazing area has to offer, including Disney World, The Orlando Museum of Art, and the Orlando Science Center. At Opal Hotel and Suites Altamonte Springs, our friendly and professional staff speak your language and are always happy to assist you. Our amenities include a gorgeous outdoor pool with a shimmering waterfall, and our on-site fitness center is open 24-hours so you'll never miss a workout. Our spacious guest rooms are clean, comfortable, and quiet, with free Wi-Fi so you'll always be con...More details
Check-out ends at: 11:00
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Very disrespectful management and personnel
Reviewed 11 may, 2022
Business associates and I called in advance to get rate information to a certain dollar amount, once agreed once we arrived at the hotel the personnel behind the front desk a veteran I have been there for many many years totally disrespected and stayed it out loud that more money would be paid other than what the management had approved. The disrespectful female behind the front counter a veteran of that hotel for many years proceeded to be very disrespectful to me and my guest out loud. Bottom line do not trust anything you can’t do yourself prior to your arrival make sure you read everything because they tack on unnecessary fees. I will never return nor will I ever recommend anybody to this dreadful experience
Reviewed 10 may, 2022
Let's first list cons so we can end on a high note. - peepholes painted over - bathroom ceiling mold - roaches - bathroom not cleaned well - staff member at checkin unprofessional - $50 "early checkin" charge between 2AM and 11AM even though the room was paid for from the previous night (based on night audit) Pros - comfortable bed - nice pool - free parking The pros are not enough for us to stay here again. If this is any indication of how Extended Stay operates, I don't plan on doing business with any other accommodation in their chain. I hope these issues are corrected so the next clients don't have the same experience we did.
Reviewed 23 april, 2022
Front desk service was horrible wouldn't give name or contact of any supervision to report this incident. Where guest at the hotel moved us to a another room that was filthy it smelled an was told that it wasn't cleaned for over a month so we was given another after already paying for the room and had to wait four hours for them to put up shower curtains.
Reviewed 7 march, 2022
When I booked the room I paid for a updated pool view room. When I checked in I went to the room and the smell was overpowering of mildew and cleaning supplies, not updated, and no pool view room. There was crumbs all over the floor, crusty stuff on the sheet, and the bathroom door scraped across the entire floor and you closed it. I cancelled my stay and left. Was refunded a couple days later!
Staff wonderful, rooms not so much
Reviewed 6 march, 2022
This hotel was rated 2 1/2 stars but that was not true. It is undergoing a renovation and the rooms tell it. The lobby is nicely done but the rooms are not on the same level. Our room had nails in the walls for pictures but no pictures. No duvet on the bed only sheets and a blanket. The curtains were dirty, toilet seat not attached and the tub faucet leaked. We reported the toilet seat and though it was repaired, it was improperly done where the seat couldn't fully raise. Roaches were also present. The floor in the bathroom had obviously been repaired from a leak but it was poorly done. The furnishings were old and very worn. Words scratched into one side and drawers were broken. Old analog TV with just a few channels. Though the trash was picked up everyday and fresh towels brought to the room, the towels were placed on the coffee table or the vanity, not hung on the towel racks and our bed was NEVER made up. The security latch on the door had been broken off. I do have to say the staff was very friendly and as accommodating as they could be. That is why we gave it a poor rating instead of terrible. Never again will we stay at an Opal.