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TripAdvisor Review
Based on 214 review
See all
This lovely hotel is set in Amherst Area. The property consists of 76 accommodation units. Travellers will not be bothered during their stay, as this is not a pet-friendly establishment.
More details
This lovely hotel is set in Amherst Area. The property consists of 76 accommodation units. Travellers will not be bothered during their stay, as this is not a pet-friendly establishment.
Check-out ends at: 11:00
TripAdvisor
Excellent
124
Very Good
65
Good
19
Reasonable
5
Bad
1
Business
33
Couples
36
Solo travel
23
Family
94
Friends getaway
13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 27 August, 2021
No breakfast, no amenities, justa room. Other hotels at that price range offer a free breakfast and similarly sized room. Our room was definitely not a suite. No housekeeping for 3 nights also. Very disappointed, have the standards fallen so low that this hotel has 4.5 stars? Hotels are getting away with less and less.
ranger22SG
Reviewed 20 July, 2021
The staff were terrific. They couldn’t do enough for us. The hotel, on the other hand, was a disaster and should have been refreshed five or more years ago. The rug was tattered and filthy. We’d be embarrassed to have anything like it in our home. You absolutely didn’t want to walk barefoot on it and our socks became filthy very quickly. Lights flickered, the toilet seat broke, there weren’t enough towel racks, the dishwasher was hard to close and then did a terrible job even after we bought spot remover for it. The walls and ceiling are thin and the people above us were noisy. The couch was dirty. Half the equipment in the exercise room didn’t work. This place needs to be gutted, every rug replaced (rooms and halls), every surface repainted and every appliance replaced. As it stands I would not recommend this establishment to anyone.
MongoTom
Reviewed 28 June, 2021
We had a very pleasant stay here. The staff are very welcoming and professional. The rooms are spacious and clean. We were able to bring in breakfast item and utilize the kitchenette. The hotel is next to UB north campus and located off the highway which is something to keep in mind for graduation. I would highly recommend staying at this hotel. Also it is pet friendly but they do a fantastic job of cleaning as there was no pet odor anywhere in the hotel
fallgirl60
Reviewed 1 June, 2021
I just finished a three-night stay at the Amherst/Buffalo Candlewood Suites. While the room decor is nothing fancy, my suite was extremely comfortable and extremely clean, with a kitchenette, recliner, good mattress and great pillows. The staff were so friendly and accommodating. Excellent soundproofing between rooms. As if all of this wasn’t nice enough, THEY WELCOME DOGS. My dog and I had a restful time. Would definitely return.
Scenic788318
Reviewed 18 December, 2019
Only one person smiled in the 2 days we stayed. Thats no exaggeration Even the older lady in the back room opened her door, looked at me and shut it like nothing. She looked like management. No hello, no how did you enjoy your stay, nothing! There was hair in the bed and could hear music from across the hall and also someone walking above us. at 6 am - this hotel must be very old for this type of lack of soundproofing. The bed was comfortable but only 1 and I do mean 1 staff member was friendly.. The entire place felt like you were bothering them if you had a request. Maintenance had to come and take a huge hunk of hair out of our clogged drain and the toilet had very little water pressure. I had to go down and ask for a plunger and the front desk man looked sooo annoyed. I waited about 5 minutes while he walked around trying to find one. I am really surprised about the great reviews of this place. The first room they put us in smelled overpowering of chemical cleaner and the second room had a filthy fraying carpet. No housekeeping and no breakfast only a cup of coffee from a machine. Do yourself a favour and go somewhere else. Youv'e been warned.
mittensmother