Based on 238 review
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Holiday Inn Express Amsterdam - City Hall is the perfect choice for both business and leisure travellers. Staying with us means comfort, waking up in a quiet location but still in the heart of Amsterdam! We're in an ideal location with the Waterlooplein metro station just around the corner, the WTC and the RAI within 15 minutes and Amsterdam Schiphol Airport within 30 minutes. Are you travelling by car? There is a 24/7 parking garage 100 meters from the hotel, just look our for Qpark Waterlooplein. Start your day with coffee and a delicious tasty breakfast included in your stay and get ready t...More details
Check-out ends at: 11:00
Reception servicesLuggage storage
Business Facilities / FacilitiesBusiness Center
A good hotel with friendly staff
Reviewed 21 november, 2021
We stayed at this hotel for three nights and we enjoyed it a lot. The rooms, though not huge, were not as small as some reviews here suggest, and we had a good quality of sleep. Though a bit more expensive, I recommend getting a room with a view to the canal, since it gets quite romantic and aesthetically pleasing. The staff is really nice and extremely helpful. The location, though not great, is not bad either, since there is and underground station nearby, and if you have the energy you can walk to Nieuwmarkt or to Dam. Regarding the breakfast, the variety of food could be improved as well as the system. Implementing a buffer would help a lot, instead of using the current system to order at a counter.
Clean and comfortable
Reviewed 6 september, 2021
It was a nice stay at this hotel. The staff were nice and always ready to help. The room was comfortable and clean and also had a lot of space. The only thing not so good was breakfast. The system in place because of Covid is terrible. It does not work as the traditional breakfast buffet. You have to ask for the food to staff for "safety reasons". Considering the Netherlands laws at this point do not require the use of masks inside hotels and restaurants even for the staff, this way of doing breakfast does not make any sense. Of course, that this system in place makes the quality and variety of the breakfast be quite bad and not what is expected. Apart from this I recommend this hotel. It is near the city center and main attractions and transports. It is ideal to visit the city without spending a lot of money. I would love to try this hotel again when Covid measures are not in place anymore.
WORST HOTEL/SERVICE EXPERIENCE IVE EVER HAD
Reviewed 5 august, 2021
This is possibly the worst experience I’ve ever had in a hotel in my life, as someone who works in the hospitality industry, in a hotel, I know what level of service should be expected and this place is by far the worst service I’ve ever experienced. First off I was staying with my friend so we booked a twin room and when we got there we were greeted to one double bed in the room, when I explained this to the receptionist I was told that there was nothing they can do and we were expected to sleep together in a double bed for the first two nights of my stay which was inappropriate, then the next day I asked for a wash cloth at reception because there’s none provided in the shower, I was told they don’t have them, How do they expect people to wash themselves? All in all a very very bad experience and I definitely wouldn’t recommend to anyone ever. Only positive, helpful and good people in this place was the night Porter and the lady who served us the breakfast.
Reviewed 22 august, 2020
The staff here were the best I've encountered at a hotel for a long time. From the reception giving you a warm welcome every time you arrived to the breakfast team seeing to everyone's needs and keeping them safe during Covid. Amazing. The hotel itself is located in a good area just 10 minutes walk to New Market, Red Light District and 20 minutes to the Train Station. The bed was comfy, shower excellent and WiFi brilliant. All very clean. No complaints at all and would return if coming back to Amsterdam.
Reviewed 12 august, 2020
I’m very happy with my stay here. The location is very central and the room was very clean with a nice view. Charlotte and Lotte were great and made my stay very nice. I highly recommend this hotel to stay few days in Amsterdam :) !