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This hotel is situated near the Middenweg in the southern part of Amsterdam near Frankendael Park. Copious shops, delightful restaurants, lively pubs and an excellent connection to the public transport network are close at hand adn Schiphol Airport is less than 12 km. It is not far to the nearest nightclub. There is a golf course about 5 km away. The welcoming lobby has an excellent service with a kind and friendly staff. The facilities include a lift, café, à la carte restaurant, conference rooms and Internet access. There is also a laundry service as well as a bicycle storage facility and a ...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesTake advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, weddiEnjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. This hotel also features complimentary wireless Internet access, a television in a common area, and tour/
Reception servicesLuggage storage
Reviewed 12 november, 2021
The staff was very welcoming and hospitable during check-in and my stay. My room on the 7th floor was simple but comfortable and clean. I slept well. Great views and a nice, though simple, breakfast buffet. Vegan dinner was a challenge for the chef. But we managed.
We enjoyed our stay! Hotel-Casa played a huge part
Reviewed 14 october, 2021
Courteous staff (they were also helpful with tourist recommendations within the city), wonderful breakfast (7-11 am), the location was within walking distance to Amstel station so that we could commute to and from the city centre for our duration. The room's cleanliness and attention to detail were also nice, and I will recommend this hotel!
A nice hotel let down by inadequate communication
Reviewed 2 october, 2021
My girlfriend and I were intending to move to Amsterdam from China on 8th of September for University and, given the housing situation in the city, were forwarded to Hotel Casa by the University of Amsterdam as temporary accommodation. We got in touch with the hotel, and were put in direct correspondence with one of the booking staff. We were clear about our desire to stay in the hotel from September 8th until October 8th (one month), as we had found a more permanent place to live in from 8th October onwards. We were given a response mentioning a vague 'fixed rate' for a vague 'period'. Despite repeatedly seeking clarity, and ourselves clearly requesting the month-long booking term mentioned above, we were repeatedly met with this same response. After multiple emails, the staff member in question told us that the 'room would be ready [for us] from the 20th August'. This does not imply that we would be paying for the room from that date (especially after clearly stating that we would only be there from 8th September). This was especially frustrating given that, by this point, it was 26th August, 6 days after when the room 'would be ready' for us. A template email, perhaps. For the sake of clarity, to this we responded that, no, we didn't want the room from the 20th August, we wanted it from 8th September. We were sent a 'Casa Guide' in an attachment (we had to ask for it because it wasn't attached in the email it was supposed to be attached to) which finally stated the dates 20th August - 30th September. We asked the staff member, very clearly, if the full price will apply for us given that we will only be arriving on 8th September, not the starting date mentioned. The staff member replied 4 days later (very late, especially considering how close to moving time this was) once again giving us the vague answer of the room being 'ready' for us from the 20th, and us having to 'pay in full'. We still did not know what we were paying for, if we would be entitled to any refund considering our check-in date, and whether we could have the check-out date on 8th October as we clearly requested many times. This is where the poor communication turned into unprofessional neglect. Our follow-up email requested, very clearly, the exact information about what were booking. Further, that we amend the booking to reflect the booking that my girlfriend and I were clearly looking for this whole time. Unfortunately for us, the staff member we were talking to was on holiday at this point. Even more unfortunate is that we had no way of knowing this - there was no 'out-of-office' email sent to us, and no other staff member at Hotel Casa picked up the correspondence. Being in China at this point, it was very difficult for us to call, and so email was by far our best bet. So we emailed again - twice, in fact, and still received no response. That's 3 emails without a response, all in the lead-up and actual time of our move to Amsterdam. We landed and got to reception who also could not answer our questions (for all other concerns reception are polite and helpful). We called and were told firstly that this staff member was on holiday, which was news to us, and that they would not be back until 14th September - 12 days after we were met with silence after seeking vital information from them, 12 days during which we had to prepare and fly to Amsterdam. Prompt and clear communication in this situation in of vital importance, especially at the beginning of the university semester, especially during a housing crisis in Amsterdam, and especially when corresponding with customers of whom many will not have English as a first language. English is my native language and I struggled to understand what this staff member was offering us. We had to pay €1745.65 for 22 days, in what was advertised as a 'deal' for students looking for temporary accommodation, which has actually ended resembling predatory financial trap. Given all of these really quite obvious facts, we feel conned, and cannot recommend Hotel Casa at all to any student.
Great location, friendly stuff and tasty breakfast
Reviewed 19 september, 2021
Nice vibes and great stuff. The hotel is well located, close to metro and public transport. The reception and the hotel stuff is really friendly and helpful. The room is nice, modern and clean. The smart TV was a nice addition as well. We booked directly with the hotel as they had a promo code for the new rooms. The breakfast was an open buffet with big varianty and fresh tasty food. They also have a cool rooftop terrace and bar with nice views and drinks. You can make the check in and check out online which makes it even easier to and faster to arrive and leave.
Fun, cool place to stay if you're looking in that area
Reviewed 9 september, 2021
We like staying here because it's halfway between the AUMC and the city center. The hotel lobby is super cool, amazing relax areas, great coffee bar. The renovated rooms are great. (Not sure if all have been redone). As a return client there are a few things that are very annoying: It's a teaching hotel and they NEVER recognize you, they ALWAYS have to re-insert your company info, there seems to be no 'client profile'. You can go three times in a month and have to insert all your information ex-novo each time.