Comfort Suites

Recently stayed here because it was a convenient location for me. It has been a long time since I have been in a hotel due to COVID and was somewhat nervous about staying. During my stay, I saw several employees in public spaces with masks down under their noses (one at the front desk -- same employee multiple times) and another maintenance employee. Also, as I was walking out one day, I observed two employees at the front desk talking to a guest. One employee had his mask under his nose. The guest was not wearing a mask at all despite signs all over the lobby saying it was required. I stopped and said something ...and the hotel employees were like .. oh yeah, you are supposed to be wearing a mask. Are you kidding me? Also, the stickers on the door implying the rooms have been sanitized are a joke. My room was not clean . Found crumbs in the kitchen area and had to wipe down myself. Also the placement of the fridge is extremely awkward and have to cram myself into a corner to open due to the door placement. Overall would not come back again unless absolutely no other options.

Check-in process was smooth, woman at the counter was extremely friendly and helpful. Got to the room, it looked clean upon initial inspection. The following morning I got up to shower and after I got out, noticed a bunch of long hairs behind the door - I don't have long hair - although overall the room did seem fairly clean. Later went to the kitchen area to get the advertised breakfast and didn't see anything available. I walked to the counter and noticed the manager sitting at her desk. She saw me, got up, walked to the counter and just stood there and looked at me - no greeting at all - so I broke the silence I asked about food and her response "all we have is bagels, they're over there." I guess stopping by the counter to ask about breakfast was in imposition. I travel a lot for work, not once have I had someone this rude at a hotel, let alone a manager.

Stayed 1 night but it was fantastic. Location is meh but the hotel itself is terrific. Very clean and the rooms are great. Living room, kitchen, bed and bathroom. Felt like an apartment. Recommend to anyone in the area

We want to stay in the Andover area, so we choose Homewood suite. Great price for the location. The Suite was very clean and comfortable. With a fridge and stove. We Stayed for four nights. Amazing housekeeping service. We decided to stay for one extra night, we contact the hotel trough the Hilton APP to make the change, wow they respond fast and do everything so easy thanks! Great staff!

Sent to Andover on business. The area is a madhouse, but the Homewood was a spot of welcome calm. They're in the process of renovating so the space gets a minor temporary aesthetic ding, but otherwise quite good for overnight or extended stay. Nice kitchenette!