IC Hotels Green Palace

Starting at

$ 67

TripAdvisor Review

Based on 3749 review

See all

This luxurious hotel is located directly next to the beach, lying just 25 km from the city of Antalya. The hotel is located within easy access of a wide range of attractions in the area, as well as shopping opportunities, dining options and entertainment venues. Links to the public transport network...

More details

Availability

Select the date of your trip

Property Info

This luxurious hotel is located directly next to the beach, lying just 25 km from the city of Antalya. The hotel is located within easy access of a wide range of attractions in the area, as well as shopping opportunities, dining options and entertainment venues. Links to the public transport network are also to be found nearby.The accommodation options offer a luxurious home away from home, and come complete with modern amenities. This extensive complex is sure to impress, featuring a boundless array of exemplary facilities. Guests are sure to be impressed by the 7 freshwater swimming pools an...

More details
Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2626

  • Very Good

    656

  • Good

    270

  • Reasonable

    100

  • Bad

    97

Travelers profile
  • Business

    93

  • Couples

    915

  • Solo travel

    33

  • Family

    2072

  • Friends getaway

    295

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great family holiday

Reviewed 4 december, 2021

Our kids had the time of their lives: children facilities and entertainment team were great. Plenty of pools, outdoor areas, snack bars and very professional staff. The customer care department was specifically helpful with our requests before the trip and by providing by mail the mini disco's playlist that my daughter dance to every night!

cameronandrebeca

Kids concept and nice relation.

Reviewed 1 december, 2021

Have visited since 17th to 24th NOV*21. Completely satisfied with service, but have to improve some things. A) increase serving personnel with main dishes for jam avoidance in the lines. B) To exclude break time in the kids club not convenient to collect kids before lunch. All other in high standards, Really appreciate for best vacation in last year.

818lev_z

Terrible - Worst hotel I ever stayed at

Reviewed 20 november, 2021

IC Hotels Green Palace is by far the worst hotel I ever stayed in. The staff in the restaurant is racist and tends to the locals first, ignores you and is rude. Some staff there is normal but it is hard to find them, only in certain places in the restaurant they have service (offering drinks, taking dirty pates). Finding a seat is nearly impossible and I stayed in November so I wonder really how people find a place to sit in July or August. The room I stayed in was filthy, it took them four days to clean coffee spoons from the floor that where there already when I checked in and the spots on the mirror, this was only done after I complaint in guest relations. The cleaners even managed to have their boogers appear on my contactglasses that where in their box. I almost vomited especially as there still is lots of coronavirus and their staff manages to sneeze on contactglasses that are in a box. After complaining they brought wine and fruits to the room however I never had such a shocking experience in any hotel I stayed in in my life. After complaining later that the staff in the restaurant tended always to the locals first the hotel offered their a-la-carte fish restaurant. There there was lipstick on the napkins and sand in the plastic bag with hand sanitizer tissues against covid. The food in the main restaurant was normal but in the a-la-carte it was beyond imaginable salted and laced with liters of vinegar, we left and went to the main restaurant instead. In the restaurant the guest relations, manager of the restaurant and four other staff members came to us about us leaving the fish restaurant. The six of them stood around our table, screaming at us how terrible we where to complain and leave their a-la-carte.. Us being my pregnant wife, two year old son and me. My wife started cry, my two year old got scared and it took me a good hour to calm him down. I never been so offended, we left the restaurant without eating. I went to the other guest relations person to ask for the tour operator person we booked from an operator. They told the main manager of the hotel and the operator would come and speak to me about the issue the next day. The next day the main manager didn't come, the guest relations person told me that they (the hotel) was so offended that we complained about the service, staff being racist and that because of screaming of their staff in the restaurant against us which led obviously to us also raising our voice other guest complained and they decided to blacklist us, we where told to pack our bags and wait for the operator to come who would offer us an other hotel. So after our complaint about terrible service, a filthy room and over salted not at all tasty fish they just trew us out of the hotel. A pregnant woman, two year old and me. We have our own travel agency, traveled to tons of hotels for work and book clients of ours all over the world. We never heard or had such bad situation as with the IC Hotel Green Palace. The hotel staff are just horrible I strongly advice against going to the hotel. The only positive thing the hotel has is the activities like darts, air-gun and archery the activity staff is the only friendly staff in the entire hotel. Also they have a great playground for children both inside and outside but the toilets in of all places the childrens indoor playground are extremely dirty. (Other toilets are normal clean). The pro's of this hotel (children conception and activities) however are overshadowed at large by the rude, racist staff that has no issue putting pregnant people with small (2yo) children in the street. The only reason we did not have to take a flight back home after being trown out over our complaint was that the agency we booked with put us in an other hotel. Also they tell that they have a warm outdoor pool, and a heated indoor one, all pools are cold so if you fancy a swim choose another hotel, even the children pools are cold.

vdploegq

Nice hotel, poor service, rude staff

Reviewed 8 november, 2021

The hotel is nice with a good selection of pools and the water park is fantastic for kids. Food was very samey through out the week and I guess the selection is reduced due to covid. The reason for the 2 star review is the poor service from staff. Staff are abrupt and at times rude. I feel there is an element of racism involved as they pick and choose who they serve. Even if you are in the front of a queue they will serve the person behind you. In the restaurant, staff would serve some ppl and yet take our drinks order but never return. Massage staff constantly bother you through out the hotel touting for work, quoting high prices and then halving them when you say no. So if you do come here make sure you haggle to avoid being ripped off. I expect a lot better from a 5 star hotel

Scenic32274826327

DO NOT BOOK!!! NOT 5* rather a 3* Hotel

Reviewed 6 november, 2021

DO NOT BOOK! THIS HOTEL SHOULD BE CLASSED AS 3* AND NOT 5*!!!! The worst holiday my family and I have ever been on. Highly disappointing. Hidden extra charges for almost everything. No air conditioning throughout the hotel which has affected my brother, sister and Mother’s health who suffer from Asthma as the rooms become very humid and hot, when i told the hotel staff they said sleep with the balcony door open!!! I don’t feel safe staying here as the cleanliness and hygiene levels of the hotel are very poor especially for my elderly mother during the ongoing situation of Covid-19. Staff are not being helpful at all. I’d say we’ve been scammed for the price we paid!! Crap hotel with crap service!!!

Zahras2710