Best Western Seacliff Inn

Rooms are just not cleanly. Even for pre-covid. There shouldn't be hair, or garbage, or greasy handprints on cleaned hotel rooms. I have been a housekeeper, it is a rough job, but thats not an excuse.

Furniture dusty, mirror over sink soiled, mold on bathroom tile, bath mat and toilet. Bath towels extremely small. Hot water not very hot. This is extremely frustrating since they tout their Covid sanitizing practices!

I had the misfortune of having an erratic, scary guest being assigned the room across from me. He was obviously fighting with someone else in his room, trying to use a bar to break into his room, and when I called the front desk to report the issue, got the impression they were not concerned. The guest continued with erratic behavior, pacing the halls, laying on the floor, acting like he was on the influence of something, and my partner and I were concerned he would attempt to break into other rooms on the floor. Finally, around 5 AM, (we had called around 9 PM), the hotel removed him from that room, only to place him in another. In addition to that experience, I had another male guest yell at me the following morning as I was in the parking lot getting into my vehicle. He asked me why I didn't let him know he had left his lights on in his vehicle and kept repeating that over and over. I ignored him, but felt uncomfortable by yet another guest. I was considering leaving the hotel, but ended up sticking it through the final night. In addition to the creepy guests I encountered, I felt extremely disappointed in the staff. When requesting items like an ice bucket, or shampoo, one had to repeatedly ask, and in the case of the shampoo, wait over one day and ask again before finally receiving some. In the morning, I had gone to get coffee in the front lobby, and one staff member looked annoyed that I was asking for a second cup for my room partner. Another day, a different female staff member was playing with her dog in the office behind the front desk within my view, but back to the desk ignoring me and two other guests patiently waiting. She played with her dog and fiddled with a fan for about five minutes before finally realizing she had people waiting. When trying to ask another female employee at the restaurant to charge my food to my room, as I have done every time I have stayed here, she said it was inconvenient for her and that she wanted me to charge it to a card right then. I had to tell her that no, I wanted it charged to the room please, then she proceeded to act annoyed and said it would then take longer. Super weird staff, I have never experienced such inability to do ones job. I know there are new owners now compared to when I started staying here three years ago, and maybe this poor customer service and strange/unsafe new type of guests I'm seeing are a result. I never want to stay here again. Please be aware for your safety if you stay here.

Warm greeting, great buffet breakfast, restaurant is really nice, bar is cozy with early eats menu! If they're not super busy are willing to give upgrades. Close to small shopping center and other places to eat. Nice golf course across the freeway.

We booked a suite for 1 month (due to being displaced from fires). The room and property itself are fine. It's the inconsistent customer service from staff and horrible house keeping that have made this stay miserable. Trying to get toilet paper is almost impossible. I had requested more TP early in the day, towels were delivered instead. When my 5 year old had a bathroom emergency and we were still without TP I called down and explained it was an emergency. I had to keep calling back. It took 30 minutes and my daughter was at that point crying. We were told we could get our room cleaned because we were staying so long....good luck actually getting that to happen. House keeping WILL NOT call us back. We did have someone from maintenance WALK IN to our room WITHOUT a mask as I was taking my kids out of the bath. Because he needed to check the AC units?! The same maintenance guy showed up again later and demanded to come in our room because he had a report that was due. (as if that is somehow the problem of the guest). The AC unit filters by the way are black and disgusting and he didn't replace them, so no clue what he needed to do. He forced us to leave our room, regardless of not doing anything. There are SOME people at the front desk who are very helpful, but they don't have any luck getting housekeeping or maintenance to do their jobs. Not even asking for much, 3 weeks into our stay, having bedding changed and maybe regular delivery of toilet paper shouldn't be too much to ask when you're spending almost 10,000 on your stay.