Rio Sands Hotel
Starting at
$503
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TripAdvisor Review
Based on 365 review
See all
This comfortable hotel is in Santa Cruz. The total number of units is 50. Pets are not allowed at this accommodation.
More details
TripAdvisor Review
Based on 365 review
See all
This comfortable hotel is in Santa Cruz. The total number of units is 50. Pets are not allowed at this accommodation.
More details
This comfortable hotel is in Santa Cruz. The total number of units is 50. Pets are not allowed at this accommodation.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Sauna
Business center
TripAdvisor
Excellent
153
Very Good
145
Good
36
Reasonable
15
Bad
16
Business
20
Couples
98
Solo travel
20
Family
174
Friends getaway
23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 5 July, 2021
I stayed here for three nights with some friends, all of whom I hiked with in the nearby Forest of Nisene Marks. A friend had raved about the property, so we expected better service and a more luxurious stay. When I checked in I received a map of the property along with a description of an "expanded continental breakfast served in the banquet room 7:00AM-10:00AM." The next morning I found the banquet room locked at 7AM with no mention of where I could find the expanded breakfast. I checked again after 30 minutes, and then headed over to the office, where I found several others waiting for coffee to be brewed. The coffee didn't arrive until 8:15. The "expanded breakfast" was a paper bag containing a small bottle of water, an apple, a granola bar, and a cellophaned package of a small, store bought sweet roll. There were also packages of instant oatmeal at the coffee station. Luckily, I had brought my own yogurt and granola, which helped fuel me during our hike that day. I guess I just expected more considering the room price, having stayed in other hotels during the pandemic that were so much better. The rooms weren't bad - just okay - and it was reasonably clean and comfortable. More than anything, I was just disappointed.
SFtraveler1947
Reviewed 15 June, 2021
I stayed at this hotel on June 7, 2021 and will not be returning. When checking out I requested a copy of my receipt be emailed. Cynthia couldn't do this but said she would mail one. It's been over a week. I still haven't received a receipt. I called the same day I checked out realizing I had left a few items behind, indicated my room number, and again Cynthia told me she'd leave a note for someone and call me back. No call back after a couple of days I checked in again. No update per Cynthia, but would leave another note and call me. Today is June 15th and I called again and guess who I got- Cynthia. No news and nothing has been done. How hard is it to leave a note for housekeeping to tell them on the day of check out the room I stayed in belongings were left behind and to note this and place with lost & found so I could pick up on my next round. If Maggie, GM you're reading this please note your customer service sucks and there are too many properties that are available in the area, are nicer, more updated, and less expensive. I've stayed here more than a dozen times and will NEVER return. Lousy way to operate a business!!! And, I'm tired of the Covid excuse. Guess what, others are thrilled to be open and appreciate having return customers. Your property has fallen way short. Get some better follow through people at your front desk. I've done the hotel desk job in my earlier days. It's not that hard people.
brettsA3015EU
Reviewed 10 December, 2019
Friendly hotel with clean and nicely furnished rooms. Great location close to the beach. Good quality mattresses and bedding. The breakfast room was nice and they had locally roasted coffee. All in all great value for money.
BeccyB175
Reviewed 11 October, 2019
I stayed at the Rio Sands often with my family when I was younger and had incredible memories of a quaint hotel with a great location close to my favorite beach. I brought my husband to see the area and, of course, had to book a room in the same hotel I had loved so much years before. We were hoping to make it a frequent vacation spot, but the hotel that we checked into this week was significantly different from that of my memories. The first thing that greeted us in our room was a wiry, curly hair in the middle of a pillow. After replacing it with a few pillows we had brought along with us, we thought we could move past the incident. But, as we unpacked our belongings, something caught our eye from under the bed: a crumpled condom wrapper. Needless to say, between the wrapper, the hair on the bed and a dirty-appearing shower (also featuring several previous guests’ hairs), we were very unhappy with our room’s cleanliness. Unluckily, our first night at the hotel was the night Aptos was affected by the PG&E power cuts. We understand that was a fluke the hotel was not in control of, however, we were left in a freezing cold and dark room with only a small flashlight we signed out from the front desk (and, yes, we paid full price for it). We also were left without a way to contact the front desk with the aforementioned problems with our room. Frankly, the only good part of our stay was the time outside of the hotel room on the beach. The worst part was that our short stay ruined all of my favorite memories of staying at the Rio Sands. I won’t be returning.
caitty14
Reviewed 28 August, 2019
We have had a heat wave in the central valley, so we decided last minute to go to the coast. We booked Rio Sands and it was the perfect place for a few days away from the heat. We booked a family suite which has a queen bed & 2 bunkbeds. The kids room with bunkbeds had a door that blocked them off from the parents. They could watch TV or play without bothering us. It was nice for us to have some privacy. The room also a kitchen with a large fridge, stove, microwave. It would have been perfect for a little bit longer stay too. The location was sooooo perfect for our family. We could walk to the beach in just a few minutes. There is also a few restaurants and a little corner market. We will definitely come back here again!!
Rayna T