This hotel comprises spacious and comfortable rooms. Facilities also include lift access and free private parking.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 739 reviews
Lovely spa hotel
Our team stayed here for a team building event and the hotel itself, the rooms, spa area and restaurant were all superb. The surroundings and atmosphere is clean and cool. The city is also with visiting. The service was ok overall.
The executive room I took costs 290 euros per night. This is quite a high price and we expect a minimum of cleanliness and service. We were very disappointed with the quality of the room as well as the service of the reception. The floor of the room is made of carpet. There were big yellowish spots all over the room (example on photos). When you pay 290 euros per night you do not expect such dirtiness, it’s outrageous. So we went to speak to the front desk who did not apologize and made us understand that there were no other room available but that they would talk to the housekeeper. We had no return and the housekeeper never passed. We were also very surprised that a hotel of so-called 'well-being' does not have a bathroom scale in every room. Note that the number of calories of each dish is noted at breakfast and a dietician is present on site. When we spoke to a receptionist about the bathroom scale, this one sneered and looked at us with an extremely haughty and superior look telling us that 'no one has ever asked for a bathroom scale' and that we are surely accustomed to staying in 'superior' hotels. Who talks like that to clients? We finally got the scales in the room. In addition, the housekeeper allows herself to enter the room even if there is the sign 'do not disturb'. The breakfast at 19 euros is also quite disappointing, especially for a 4 star. We were therefore very disappointed by the lack of politeness, courtesy and total negligence of the client. I work in the hospitality world and am very shocked by this experience. Other than that, the spa staff are great, much more polite and helpful and listen to the customer.
No security in this hotel
I was shocked when I saw house keeping women in the room after taking a short walk even I hung "Do not disturb" card on the door. Some sensitive things are exposed and it is concerning. My colleague had same experience. Nobody should even knock the door with "Do not disturb" card. Unbelievable. Also, you need to be careful not to be scalded as they turn shower temp maximum everyday. Terrible.
Nice place to stay for a short or long time. Really good quality bed! Large parking, quiet place. Beach is only a few minutes by foot. Good restaurant, excellent buffet for breakfast. I did not have enough time to try other facilities (pool, spa, ...)
Very good, modern hotel!
Good location on walking distance to the beach. Nice and spacious rooms (if you are in the new wing!) with big terrace. Good quality bed - excellent shower. Breakfast is ok but a bit crowded at 9.30am when everybody wakes up. Restaurant gives good value for money. Spa is more for elderly people - very French type of 'institut de beauté' - but it looks like many people love it. The gym on the other hand is too small and not very well located.