Reviewed 18 July, 2021
Good- comfortable bed, quiet room on the fourth floor, convenient location. I booked with points, so no charge for the night. The bad (all of these issues were addressed with the front desk, in person and through the app messaging, and they were very responsive, however, I think an honest review is needed). Our bathroom was very dark. The front desk attendant came up and evaluated and said he was unable to fix the big light that had burned out. They were in the process of changing out fixtures and had no replacement bulbs. We were in town for a wedding, and makeup/hair were a no go without any lights. No overhead lighting in the room. I think this should have been checked prior to renting the room, or at least a room change offered. The toilet was spraying water all over the bathroom. A simple flush valve repair I did myself in minutes, but this should have been looked at prior to renting this room. It was very obvious and the bathroom floor was soaked. The tv never did work right. It is very complicated and I think it was linked to another stay as we kept getting messages for Fay (hope you had a nice stay!). I appreciate a cup of coffee first thing in the morning, but failed to pack my own maker for this stay. (Mistake on my part). Upon preparing the in room maker, there were already coffee grounds in there left over from a previous stay. Obviously not checked or cleaned before our stay. The lobby coffee at 6 am was great. When I returned for a second cup, it was not drinkable. My cup was full of grounds. Ended up going out for coffee. I have had worse stays, but Fairfield is usually a consistent quality, clean, secure, no frills stay. I was quite disappointed in this location.
great rooms ok breakfast
Reviewed 16 July, 2021
My family came to town and stayed at the hotel on 7/6/21 they had a great visit but when i was in the lobby with my mom the lady at the desk was having issues checking people in she seemed to be drunk or on drugs it was hard for her to focus the man had to repeat his name a couple of times before she got it right my mom said she had same issues with her I believe her name was kelly. my mom also said she came down for towels and she wasn't at the desk she waited a few minutes and then just went back to her room. other than that my mom enjoyed her everyone was super nice
Nice. But, pool closed
Reviewed 27 May, 2021
I chose this hotel for my kids to be able to swim. I should have called, it was closed due to covid. Even though all the other Marriott’s we stayed in (in Colorado, text as and even Bentonville) had their pools open. So sad for my kids. We got there on a later weekday and had nothing to do. The room was amazing. Clean and updated.
Reviewed 22 September, 2020
I lost my wallet, at night, in the rain. Storm, working the front desk was awesome. Helped me tremendously, and even walked the property outside in the rain to help me find it! Definitely helped me out more during my travels here than anywhere else I've stayed.
Just as you would expect
Reviewed 22 September, 2020
Clean property, right next door to the Benton Event Center. Friendly staff, clean rooms, comfortable beds. i wouldn't hesitate to stay there again if I find myself in the area. I had a room facing the street and it was quiet.