Should be re-branded
Reviewed 20 July, 2021
This was a nice ritz hotel 20+ years ago, now it’s outdated. Marriott should renovate and rebrand this hotel like they did with the old Ritz Carlton Buckhead in Atlanta or the Ritz Carlton in Phoenix AZ. Ritz Carlton hotels in general are a mixed bag, some are good and some are not. Definitely not what they were in the 80s and 90s, and early 2000s.
Not up to Ritz standards at all
Reviewed 16 July, 2021
If you are expecting the traditional Ritz level of excellence, this hotel fails miserably. The room service and I use the term service with tongue and cheek was dreadful. The food served here was decent though nothing special but the prices were exorbitant for what you received. It was lackluster across the board and in no way reflects what we have come to expect during our stays at the Ritz Carlton resorts and hotels in other areas. We were thoroughly disappointed.
Reviewed 3 June, 2021
Hotel was in a good location. The bed was very comfortable.
We stayed for 3 nights. One of the days our room was never serviced. We had to call down for fresh towels. They said they would make sure our room was cleaned the next day, which it was, but that is certainly not something that should happen at a 5-star hotel. There was no turn-down service, maybe because of COVID but it does say they provide that. The Valet phone was busy every time we called down for our car. They were quick in getting our car but again, put the phone back on the hook and answer. Bathroom was outdated. Chipped paint around vanity. TV didn’t work one night. They said it was because of the wind. The bar wines by the glass were cheap wines with an expensive price tag. Overall, the property is a bit dated and in need of an update. Even as we checked out, the woman at the front desk didn’t even look up from her computer to say good morning or anything, nor a thank you for staying. That doesn’t seem like a typical Ritz. The discounted price of this hotel made it an okay place to stay but we will probably choose a different hotel in the future.
Reviewed 19 March, 2021
We loved our stay at the Ritz. The location is fantastic and just outside of the heart of DC which is very helpful for traffic. The hotel itself was fantastic. Very clean and customer service was superb.
Most Convenient Ritz-Carlton Location in Northern Virginia/D.C. Area
Reviewed 9 February, 2021
Out of the four Ritz-Carlton hotel locations in the Northern Virginia/D.C. area, the Ritz-Carlton, Pentagon City is one of the best convenient hotels in those areas. Easy and convenient access to the metro station, and the Fashion Centre Pentagon City Mall are definitely a huge plus. During this pandemic, we decided to take a weekend getaway and glad that we were able to do so recently.
At the present time, you have an option to select valet parking for approximately $51 a night or you can park across the street in Pentagon Centre for $20 a night. If you decide to choose the second option, it is extremely convenient and accessible during any season. Also, even though the Club Lounge is not available, Fyve Restaurant is open for breakfast, lunch, dinner, and in room dining is available during your stay. Before I forget, their afternoon tea is available in this restaurant from 12:00 - 03:00 pm Saturday and Sunday. It is a really great experience and highly recommend that you make reservations in advance.
Another amenity that is available during these challenging times is the gym, and you must make reservations in the front desk area. In regards to room type, we booked their executive suite and felt that it was extremely comfortable and spacious. Around 600-700 sq. ft., this suite provides excellent views of the Pentagon and Arlington. If you would like to have access to a bath tub, I would highly recommend booking this suite in advance as well.
Overall, the Ritz-Carlton, Pentagon City is a great option if you are looking to explore the D.C. area, and take a break from the regular routine. I hope in the "near" future the Club Level Lounge and rooms are available again for a much better stay. Highly recommend it!