Based on 3 review
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The Aspen condominiums are situated only one block from the Silver Queen Gondola. Situated adjacent to the Sky Hotel, the resort offers views of either Aspen Mountain or Red Mountain. Centrally located it is close to all that Aspen has to offer. The resort is just 1.5 km from the Wheeler/ Stallard Museum and the Wheeler Opera House. The Aspen Art Museum is situated 5 km away from the property. This comfortable condominium building has all the amenities available for a family ski holiday. There are 32 accommodation units in total. The apartment hotel also has a lobby, hotel safe and Internet ac...More details
Check-out ends at: 11:00
Reception servicesLuggage storage
KNOW WHAT YOU ARE BOOKING - THIS IS A CONDO COMPLEX MANAGED BY FRIAS...
Reviewed 2 august, 2015
My wife and I stayed three nights checking in July 22, 2015 and checking out July 25, 2015. Pros On Durant Avenue close to everything cool in Aspen. The City Market (groceries) is less than a block away. The property is one block away from The Little Nell, Aspen Mountain Gondola, and world class restaurants. The units, at least ours, was well furnished. Please note the number of bedrooms you get for the price. We only needed one and got two. Cons What this ad does not tell you is that this property is made up of private condominiums. Frias is the management company. Their office is across the street. You may have noticed that their ad for this property does not include a telephone number. It only includes a fax number. Thus, there was no number to dial (at least prima facie) when we knew that we were going to be a late check in. The late check in policy is not posted anywhere on this or any other ad for the property. It’s like Frias has its regular customers for this particular property and they assume that you already know what to do if you are late check in. There is no hotel lobby. When my wife and I arrived have a long drive from Estes Park at 11:30 PM, the so called hotel address was the Frias - Aspen property office across the street. We received no email from Frias telling us about the late arrival policy and procedures. We initially thought that we had been tricked in an online scheme. Look for yourself, the Chateau’s by Frias ad is very vague. But, eventually, after another hotel manager called the late night Frias number, we were able to figure out the late arrival check in procedures. Once we were able to check in, we were happy with the accommodations. I stopped by the Frias office and told them that they need to be more transparent with this property including the ads for folks like us who had not been to Aspen before. They seem to discount our concerns and blamed Travelocity for the misunderstanding, which I found to be very week. I advised them to be transparent with their customers that 1) this is a private condo with no hotel lobby, and 2) advise customers on the late arrival policy and facilitate communication with their customers prior to arrival. Overall, we had a good time in Aspen. The bed at our particular condo was very comfortable. However, Frias needs to do a better job with regard to the Chateaus by Frias property in conveying transparency on exactly what customers are getting when they book this property. THEY ALSO MUST IMPROVE COMMUNICATION WITH THOSE CUSTOMERS THAT BOOK THIS PROPERTY VIA EMAIL, SOCIAL MEDIA, AND OUR TELEPHONE. THEY SEEM TO TAKE THEIR CUSTOMERS FOR GRANTED WITH THIS PARTICULAR PROPERTY, AND THAT IS NEVER GOOD. THEY NEED TO BE MORE TRANSPARENT THAT THIS IS INDEED NOT A HOTE BUT A CONDO COMPLEX MANAGED BY FRIAS. THEY NEED TO CLEARLY STATE THIS IN ANY MARKETING MATERIALS THAT THEY PUBLISH OR THROUGH ANY OUTSOURCED MARKETING CHANNELS SUCH AS TRAVELOCITY. I RATED THIS PROPERTY AS AVERAGE DUE TO THE LACK OF TRANSPARENCY AND POOR LATE CHECK IN PROCEDURES. HOWEVER, MY BAD REVIEW WAS TEMPERED IN THAT THE CONDO WAS VERY WELL FURNISHED AND QUITE COMFORTABLE ALONG WITH BEING CLOSE TO ALL OF AMENITIES OF CENTRAL ASPEN.
Reviewed 2 february, 2015
We stayed in Fasching House West. The properties are arranged in a square with a small swimming pool in the center courtyard. Unfortunately, during our stay, one of the other houses rented by Frias Properties had some very LOUD guests. Because the rental units do not have air conditioning, you have to leave your windows open in the evening to cool down the bedrooms. This made their loud partying come floating into our rooms. We did complain several times to the Property owners but they only were successful in keeping them quiet for an hour or two, and then the noise would increase again. We shared a full week with these noisy neighbors and it really ruined our nights. If it had not been for their inability to control the noise of the rudest guests, I would rate this place higher. The beds were comfortable, the kitchen was well-stocked with everything we needed to make meals, the walk into the town square or the base of the mountain was easy. Cleaning service was efficient and came daily. Comfortable furniture. The concierge service was excellent and recommended & arranged some wonderful outings for our family before we even arrived.
Casa super aconchegante e confortavel
Reviewed 28 january, 2015
A casa e ampla e os quartos muito bons. O numero de banheiros tambem agradou bastante. O servico prestado foi excelente e eficaz, fui muito bem atendida. A casa possuia duas salas bem confortaveis e 3 quartos amplos. Gostei bastante.