Reviewed 15 October, 2021
I was really impressed with this hotel,
Staff very friendly.
Due to my travel companion having surgery we was restricted to the hotel for most of the trip.
Had several meals in the hotel and food was amazing, for those curry lovers out there the lamb curry is a must to try.
Penthouse 21 Pool Bar Restaurant
Reviewed 24 September, 2021
Great customer service with a theatrical charm by the waiter .. impressive views of Athens by night. Bar had great ambience and was super inviting , pool area was charming and inviting . Pleasantly surprised as photos do not do the space justice.
Expensive and only quality on the surface
Reviewed 9 September, 2021
I've been staying at this hotel the last few nights and have been terribly disappointed in the quality of products and services.
To start, you can only eat at the restaurant or get room service from the restaurant. You cannot have food delivered nor can you bring food from the groceries inside the hotel. They claim this is a concern because of covid. Apparently, the croissant from the bakery across the street is infected with covid and could risk the entire hotel... Obviously, this is a way for the hotel to make money off of their restaurant, which charges really high prices for for food that is low in quality.
I speak to this personally as I have tried ordering room service a few times and have every time been disappointed.
The disappointment extended beyond the taste and price of food to the actual delivery of the food I ordered. My orders have been incorrect half the time, sometimes with a couple aspects of the same order being done incorrectly even after I was assured it would be corrected.
The food menu is limited, which I can understand during a pandemic. What I would like is for expensive food to taste more like expensive food and less like something I got from an elementary school lunchroom. At least the lunchroom uses ovens. Hear the food taste like it was cooked in the microwave. KFC had better tasting food for a quarter of the price.
Their Wi-Fi was terribly inadequate the first half of the visit. I couldn't access simple websites.
The room cleaning is done properly when they actually clean. One of the days they knocked on the door when I had the do not disturb sign on. Another I had the "please clean" sign hanging and they did not clean it.
This hotel seems great on the surface with its nicely designed lobby and penthouse areas, and the service people who are friendly, but it lacks the deeper qualities that are necessary in a hotel of its reputation, stars, and price. If you want to be a four-star hotel, be a four-star hotel.
I'll add that the lobby and it's extension toward the back, as well as the rooftop penthouse, our beautifully designed and have excellent views. I didn't use the pool or get service at the penthouse, though.
Fantastic customer service...!
Reviewed 31 August, 2021
During a recent visit to the Hotel President, I used one of the taxis that is affiliated with the property to go out for dinner. Unfortunately, I dropped my phone in the cab on the way. The hotel staff were extremely helpful in tracking down the driver of the taxi, and even arranged for him to bring the lost phone to the restaurant....! I could not have been more grateful for all the effort that the hotel made in helping me out.
Reviewed 31 July, 2021
The location is not bad and the pool on the roof is nice, but staff is rude and not accommodating. Hardly enough chairs at the pool, and I did not appreciate two cot beds pushed together after asking for a single large bed many days in advance. I would not recommend booking this hotel.