Glenn Hotel, Autograph Collection

Staff was friendly and room was pretty but I would not return or recommend. Walls were paper think and we listened to very loud guests keep us awake for 2 hours in the room next door. Noise and lights from street were unbearable. Also this is not a non smoking hotel. They must have been smoking in room next to us and it was pouring in through our vent. We all woke up coughing and the smell of smoke is all over the clothes we will now have to wear for a week of our trip.

We booked a high floor(8th or above) city view room - got put on the 4th floor 🙄. Was told there was breakfast every morning and I would receive certificates for free meals. I never got those, but assumed I could remedy that when we went downstairs the next day for breakfast. Nope, because there was NO ONE there. No one at the restaurant/bar area, no one at the lobby. We waiting around for 5 minutes or so and just left. The valet couldn’t figure out my car (a newer BMW) - I was seriously worried they were going to damage it. Then when we ran out of bathroom supplies, I couldn’t get a single person to answer the phone and had to go ask for what we needed. I really don’t understand how this could possibly be a Marriott brand hotel. We were dissatisfied the whole time we stayed there.

Our family stayed at The Glenn over the weekend and had an amazing time. First, the staff were very welcoming which made out stay very pleasant. The rooms were very well decorated (artsy feel) with nice art throughout the hotel. The location just couldn't be any way better as we were able to walk to the Children's Museum and the Aquarium which was a plus. We will definitely be back! Thank you!

Worst hotel experience in many travels, including enjoyable stays at other autograph properties. We interacted with multiple staff who were not wearing face masks, which was slightly terrifying traveling from a city where Covid-19 is taken seriously. We also booked a king room and were put in something the size of a postage stamp with a full bed that was clearly meant for one person. It was smaller than some of the NY shoeboxes. We arrived late and were too tired to care on the first night. When we raised it the next morning, the front desk clerk took my number and said they'd call when a king was available. By 2, we'd heard nothing. Went back to the desk, and a new staff member told my husband that because we'd "accepted" the room for a night, we were stuck with it. I've never heard this about any hotel room in my life. We went back after dinner to see if anything was available, and were told that our king booking was just a request and not guaranteed. At this point, I don't understand what we booked or didn't book, but what a ridiculous customer service experience. And I find it hard to believe there wasn't a single king bed made available all day. We booked directly with Marriott using a promotion and the reservation said King bed. I won't bother with Marriott for a while for risk of this happening.

I don’t usually write reviews but this hotel deserves it. Stayed with family for my daughter’s cheer competition and we had some challenges getting to the hotel but the staff made us forget all that when we arrived. Their thoughtfulness truly put a smile on our faces and in our hearts. If we ever have a need to come back to Atlanta we would look here first.