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The Inn at the Peachtrees, Ascend Hotel Collection hotel in downtown Atlanta near Georgia World Congress Center lets you focus on your Georgia vacation in a whole new way. We are located in the heart of downtown within convenient walking distance of restaurants and major corporations such as Suntrust, Southern Company and Georgia Power. We are nestled between two Marta stations that make it easy to visit attractions like Philips Arena, CNN Center, World of Coca Cola, Georgia Dome and Centennial Olympic Park. Amenities include free hot breakfast, free WiFi, a fitness center, business center and...More details
Check-out ends at: 11:00
Reception servicesConciergeLuggage storage
Reviewed 23 november, 2021
My advice don’t waste your money. We booked our room for 4 days. Never was put in the correct room. Had to park on the street for 25$ was told no parking was available then we did get in the garage for 25$ a day extra. Every time we left and came back our key wouldn’t work and they could not find us in the computer. Someone tried getting into our room 4 times in the middle of the night. Had no hot water in the shower when we called to ask about the hot water he said I will let the maid know. We went to the aquarium and came back to the room to find that they canceled our reservations and refunded our money back which took 72 hours. The clerk said we demanded our money back and got upset with him. We never did anything but ask about the hot water. The area is really sketchy and the rooms were ok but definitely not great. The employees need more training for sure and the clerk that lied well he should learn some honesty. I’d recommend the aquarium for sure then find you a place to stay outside of Atlanta because it’s just nasty and unsafe.
A few good things; mostly bad
Reviewed 3 november, 2021
First the pros: Bed is very comfortable (though the bottom sheet would not stay on; not enough elastic) Great shower. I mean REALLY great shower. Probably one of the best I have ever had. Staff were very nice. Now for the cons NO BREAKFAST. Advertised as having a hot breakfast; There was a basket of bananas and granola bars downstairs, and kuerig in the room.Bananas and granola bars were not visible. Had to ask for them. NOISE-walls were paper thin; you could hear every conversation of people walking outside. A lot of sirens and street noise. But after 11pm or so it wasn't too bad. VULGAR GRAFFITI in the bathroom that someone appeared to have tried to paint over, but it needs about two more coats of paint. (I am choosing NOT to post a picture of that); there was also some clear gummy stuff on the phone. LIGHTBULB OUT: on hubby's side of the bed; reported twice, but not repaired during our four nights DATED: overall the place is dated and not well cared for: missing threshold to the bathroom. There ARE signs that the place is being remodeled, but that appears to be going on in the courtyard SECURITY? There was a security guard on duty one of the nights, but on the morning after our third night we discovered a pile of liquor bottles by our room. I have no idea if they came from a patron or a street person (and there were PLENTY of those all around). ON THE PLUS SIDE: Given the issues we had, the manager agreed to refund us one of our nights, which I really appreciated.
My worst hotel experience
Reviewed 25 september, 2021
There’s so many things wrong with this hotel. First no one came to clean or leave fresh towels. When we asked for towels they said it was too late in the day to give them out even though they never brought new ones to begin with. The vending machines didn’t work on our floor when we brought it up to the front desk they just said to try another floor. Didn’t even offer us a refund. It also took over an hour to check in. We got doubled charged when leaving. When we asked for a receipt of the voided charge the woman at the desk said she didn’t know how to do that. This will be the only and last time I stay at this hotel.
READ TIL END. STAY AWAY!
Reviewed 3 september, 2021
So... where to start? Summing up: that's the WORST hotel that I've ever been to. I have traveled a lot in my life and even the worst hostel is better than this piece of crap. We got there, the place looks like abandoned. First, the front desk employee gives us a key to a twin bed bedroom when we had paid for the King bedroom. Ok, I go there complain and she moves us. As soon as my husband and I get into the room: BLOOD STAINS on the pillowcases, stains all over the towels, FOOD LEFT inside the fridge, and A LOTS OF HAIR on the bed. Clearly, no one EVER cleaned the room. Ok, we change again. We get to the 3rd room and everything looks ok. We go out to dinner, afraid of something happens because its a VERY SKETCHY place. We come back and while we set our stuff, my husband opens the right drawer by the bed and there is a bed sheet rolled around an object. We panic. My husband tries to touch with the remote control of the tv to check is not a gun or whatever. We dont think it is. I call the front desk, the guy says he cant do anything and he gives us gloves and a trash bag. When we open: 3 HUGE DILDOS. Yep. I laughed at that time but was afraid of getting an STD on that bed. Unbelievable. Awful. Such a disrespect. Plus, people screaming all over during the night and fighting at the hotel walkways. The """included breakfast" ? its old apples and a cereal bar. NEVER GO TO THIS PLACE. THIS NEED TO SHUTDOWN.
No one is steering this ship
Reviewed 21 august, 2021
Absolutely one of the worst. I read reviews afterwards and as someone who has worked in the hotel industry for the last 30 years I really try to give properties the benefit of the doubt because the time we are in people can be very petty and not forth coming about what really happened. With all that said first impressions are important. Upon arriving the front door is locked and you have to be buzzed in to gain entry. The front desk is either new or worse they are not friendly. Most of the time when people are in training they are more focused on doing things right they forget the hospitality part. Either way no one was welcoming. They were very slow with two clerks one doing something other than check ins. The other very methodical and cold. I finally got to the front and she still didn’t say welcome or even how may I help you. It was as if I had to be the GSR for her. Sad. She got me checked in without telling me where my room was located in relation to the desk and she didn’t even acknowledge that we were done. The other GSR asked if I was “good”. She told her yes and I’m dumbfounded because I asked about parking. They informed me of the price which I was aware of and they took payment. I went to the room and it was dirty. Actually had clothes all over the bed. I had gone to the third floor to find this out. I came back down and had to wait again due to slowness. The GSR barely apologized and gave me another room. The garage situation is very sketchy. One way in and one way out. The entrance is the exit. So if you a re going in make sure no one is coming out. Secondly there is a gate so you have to wait for the desk to buzz the gate to let you in or out. The second room was better. The door that holds the refrigerator is worn out and drags on the floor. The shower head leaks but the room overall is ok. They are doing some renovations to the exterior so it isn’t pleasant on the eyes. But let’s be clear. Even if you make this place brand new of you aren’t committed to service it won’t matter. Make the guest and for that matter your employees the highest priority. And please when and if you respond save me how it pains you to hear about this suggesting that you are unaware or surprised. If you are surprised sell the property immediately and do something else. Because none of this happened overnight. The issues are the result of a culture that doesn’t exist or one that needs to be stopped and a better one found. Leadership means accountability. So instead of responding to all these reviews with a prefixed template. Do something. Or don’t and keep getting surprised that everyone thinks your product is garbage.