Based on 1579 review
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This hotel is attached to the Atlantic City Convention Center and is 4 blocks from Atlantic City's Boardwalk, beach, and nearest casino. Ocean Life Center is two miles away.
Check-out ends at: 11:00
Shabby room and uncaring staff
Reviewed 27 august, 2021
Overall staff rude and not interested in creating a positive hotel experience. Room wasn’t clean and bedding was once quilted but lumpy with clumpy wads of stuffing in it. We booked a king bed but they didn’t have any when we got there. Carpet also dirty. Sink didn’t work. Leaked. Wallpaper peeling in places. Shabby. Pool closed.
$1000 for 2 Nights??!! Search elsewhere for value
Reviewed 5 august, 2021
I needed to book a property close to the Convention Center for an event in July. Shame on me for agreeing to the proposed cost of ~$500 per night. Lesson learned on that one. However, after seeing the mini "suite" that had stained carpets, very poor AC, and an overall outdated look and feel, I thought it made sense to voice my concern to Marriott when I got home. After a 30 minute hold time at the 301 380-3000 HQ number, I was told that the hotel manager is the 1st point of escalation. No follow up from them, so after a week I called back into Marriott (another 20 minute wait). They communicated that the actual hotel said that the rate was the rate as the demand was high. Never reaching out to me directly. I asked the marriott Customer Service rep to document and I would like to escalate my concerns. I was provided a reference # of 280899173. Once again, after a week of no return communication, I called back. This time, I was told that my "case" was being escalated to the "Escaltions Team", and I would CERTAINLY hear back within a week. 10 days later after no communication, I called back into 301 380-3000 (August 5th). After 20 more minutes on hold, I was told the escalations team noted the account, and that they couldnt do anything about a rate that was agreed upon prior to the stay. They never reached out, never proactively contacted the customer. I was just told that they were very very busy at their customer service, due to short staffing. But......as a good gesture the representative said she was submitting a credit of 5000 rewards points. Net / net. The lack of customer service for a $1000 hotel stay for a room from the 70s really disappointed this Rewards Member. Poor room quality,price gauging and zero customer service follow-up is my takeaway from what may very well be my last stay at a Marriott property.
Atlantic City Baby!
Reviewed 4 august, 2021
Great location! Within walking distance to the boardwalk, Tanger Outlets and lots of casinos. Enjoyed seeing all of the gowns from the Miss America pageant inside the lobby. Eddie (the doorman) is a great asset to the hotel.
Going down hill.
Reviewed 17 july, 2021
We have been to this hotel a few times and enjoyed our stay. Not this time. First, the pool is closed still, no mention about that at booking or on their site. Next, we used a luggage cart and they said bring it right back like I was going to keep it or something. So I brought it right back and went for a walk they called my wife 3 times asking for the cart I had already returned. As if that was not bad enough upon check out I went to get a cart they were all in a back room, so I asked for one from the bellhop again told me I have to come right back with it I said I would again I have no interest in keeping a luggage cart he proceeds to keep telling I had to bring it back quickly like I was being interrogated. The hallways were filthy seems to have been some time since they were vacuumed. The room itself smelled somewhat we had air freshener no big deal, also most of the charging hubs did not work. Very disappointing stay especially for the high price we paid for the room I will never come back here again. BTW the surronding area has gotten really bad.
Good Location and Convenient to Explore around the downtown AC
Reviewed 19 may, 2021
Easy to locate the property where is near by the outlet area in Atlantic City. the room is comfortable including all amenities with microwave during the pandemic crisis to not be able dining in some restaurants around the area. As the distribution of the pandemic vaccine, the hotel is next to the test center including the vaccine location in Atlantic City.