The Water Club Hotel at Borgata

Starting at

$ 294

TripAdvisor Review

Based on 1833 review

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This charming hotel is situated in Beach Area. The Water Club provides 24-hour reception.

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Property Info

This charming hotel is situated in Beach Area. The Water Club provides 24-hour reception.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    971

  • Very Good

    408

  • Good

    212

  • Reasonable

    125

  • Bad

    117

Travelers profile
  • Business

    106

  • Couples

    931

  • Solo travel

    85

  • Family

    218

  • Friends getaway

    317

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Relaxing Weekend

Reviewed 2 december, 2021

Great, relaxing weekend with my husband. We were both very surprised at how quiet the Water Club was. The room offered a great view and wonderful amenities. I plan on requesting the Water Club for future visits.

cCrystalCharm

Mother/daughter weekend

Reviewed 2 december, 2021

Really nice time, nice. The shower in the room was very difficult to turn on. Has to ask cleaning lady to assist and she also had a hard time. I am sad Immersion spa is still closed. My daughter and I have enjoyed booking spas at Immersion because of its view on the top floor in the jacuzzi.

jonthebay

Best hotel in AC

Reviewed 2 december, 2021

First time for my wife and I at the water club usually stay at the borgata. Just like the borgata hotel is beautiful, staff is very friendly and responsive. Best hotel in AC. Cant wait to come back. Anthony G

agcarnegie

QUALITY DOWN !!!!

Reviewed 28 november, 2021

My wife and I have been regular patrons of the Borgata and The Water Club for several years. We just returned from a stay at The Water Club, and were disappointed with what we found. Upon check in we found a light out in the bathroom, and a broken hinge on the cabinet door leading to the refrigerator (room 2278). The indoor pool and hot tub area in the Water Club (a major attraction for us) has been closed since Summer; apparently due to staffing shortages. Before it closed, I was there once and found both hot tubs to be out of order because the jets were broken. I then went to the pool area at Borgata only to find that their hot tubs were also broken. Because of the closure of the main pool and hot tub area at The Water Club hotel guests have been allowed to use the pool and hot tub area upstairs at The Spa. So that’s where we headed after we checked in at our most recent stay. However, we found that hot tub there was broken because the jets were inoperable. A staff member on duty informed me that the jets in the hot tub had been broken for some time; in fact he said it had been ABOUT A MONTH AGO that he had reported them as being in need of repair. ——- REALLY ???? Totally unacceptable! I, along with other guests I have spoken with, have noticed a significant drop in quality following the MGM takeover. They’ve got to do better. I would welcome contact from hotel management if they want more details or recommendations.

Thirsty2015

COVID SCHMOVID —MGM MANAGEMENT KILLS THE BORGATA

Reviewed 10 october, 2021

We just returned from an overnight stay at The Borgata Saturday evening, October 9th. I feel compelled to relate our most recent experience. For those who are frequent visitors, you might have experienced similar things. To those who are considering a stay at the property, please take note. We have been very steady patrons of the hotel/property, so our experience is based on frequent visits and overnight stays over the last 10+ years. Upon arrival at The Water Club valet, we waited for someone to receive our car. They had 1 person working at the valet. We checked into the Water Club for an overnight stay. Upon check-in, we were advised the only room available is on a smoking floor. We said OK, that’s fine. Upon arriving on the 10th floor, the whiff of marijuana was overwhelming. It permeated the hallway. The room reeked of marijuana. Also missing were some of the finer room details that had been part of the stay at the Water Club. However, the most important feature to note is that the room was clean. After putting our things away, we went downstairs in the early afternoon to check out the casino. As a poker player, I headed to the poker room. As I entered the poker room, I walk towards the cashier station to purchase chips. All 5 cashier stations are closed...??? Not a single cashier station was open! On a Saturday! I asked the floor attendant what happened to the cashiers? Not a single person on the floor had a clue. They said it was closed all day; you probably have to purchase chips at the table. This had never been The Borgata policy in the past. Every player in the poker room had to purchase chips at the table, and to redeem them you have to take them to the main cashier in the center of the casino. Now comes the fun part — queuing up on a massive line in the main casino, again with very limited staffing to accommodate the massive number of people. Nothing more pleasing than having to wait almost 45 minutes on line to cash out. MGM management has made the conscious decision to minimize staffing in order to maximize cost efficiency (profits over people) while placing the guest experience last on their list of priorities. Let me be clear: This has nothing to do with COVID, nor staffing shortages. This is a concerted conscious decision by MGM to reduce headcount. To put things in perspective, my wife is a slot player. After 5 hours of continuous play in the main casino, she advised there was not a single instance where a waitress came by. How is this acceptable?! For dinner, we ate at the American Bar & Grille (formerly Wolfgang Puck’s restaurant). We had an exceptional meal there; the food and waitstaff were on point. While speaking with one of the restaurant management, we inquired why Wolfgang Puck and Bobby Flay Steak are no longer on the property. We were informed that MGM management made the decision to terminate the relationship with each of these signature chefs, because MGM management felt they could run their own restaurants without the need to split the revenues with these 3rd party businesses. On Sunday morning, we went to Bread & Butter for breakfast. At 7:30AM, the line was massive. There was 1 person taking orders at the counter (there are usually 2 people) and there are no longer people serving food to dine-in patrons. The 1 person taking the orders now has to deliver food to patrons at the tables. Note to MGM: another great management decision to kill another great place for a quick bite. An emphasis on cost management over people is a great way to eliminate your loyal customer base. At checkout late Sunday morning at The Water Club, there was 1 person at the counter. A single person working to check people out of the hotel. Do you see a pattern emerging? When we went to retrieve our car from the valet, there was 1 person retrieving cars. We loved The Borgata for well over a decade. Time to start looking for another property in Atlantic City to give my business.

Jeff_K264