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Opinión escrita el 26 de Julio de 2021
I arrived for my 1 night's stay and found the receptionist extremely helpful. The room I had been allocated was at the end of the corridor next to the emergency exit. Due to my inability to climb stairs comfortably, she arrange for my companion to let me in via this door, which included a slight incline in the ground surface to access from outside. My companion was able to access the floor via stairs, then let me in at the door.
Excellent value for money and location
Opinión escrita el 15 de Julio de 2021
This is the third time we have stayed at this hotel. The workers are always friendly and welcoming. Our rooms have always been clean and comfortable. The wifi is free and reliable. Free parking on site. The location is easy to find and close to the motorway and Sylvia Park. We haven't used the restaurant but the menu looks great and there is a pool area as well.
Opinión escrita el 15 de Julio de 2021
Booked a solo trip for an overnight stay to get ready for a meeting in the morning. The booking process was great and a breeze however entering reception at 7pm , stood there waiting while the receptionist just stared at her computer, when she finally assisted me i wasn’t feeling any warmth or welcoming feeling from here , maybe because it’s winter i don’t know .
Anyways to the room , this place is really run down upon walking to my room , every step is a creak , carpets look about 50 years old. When i got into my booked room , it looked like it hasn’t been touched up in years , carpets coming out , and different patches on the floor . Dust on the coffee & tea sachets , rust in bathroom. When i walked over one side of the floor i felt a dip in the floor! Red stains of who knows what . The bed itself was uncomfortable to just sit on and also the bed frame looked like it had a fight with a cat. The aircon gave a off smell when turned on , and the atmosphere itself felt very worn down , i eventually checked out early not even staying the night , i was in there an hour max before i decided to go elsewhere.
On the good end the pool side looks good , but if the inside looks like that imagine what the pool floor and kitchen in the restaurant looks like.
Hopefully it improves and upgrades , it has potential.
Won't be going back
Opinión escrita el 12 de Julio de 2021
It was clean and the staff were great. That is it.
The hotel boasts a spa and indoor pool, what they don't tell you is that these are right smack bang in the middle of the outdoor dining area so you are surrounded by diners while you "relax" we didn't even bother which was disappointing as there was a 21st where guests had filled the areas tables this was frustrating as the 21st guests had also taken all of the carparks. The hotel did not inform us that loud music would be played for hours, being so loud we had to leave to get some peace and quiet.
After accidentally spilling a glass of drink on the bed we asked for a room service, the staff had no idea initially where to find bedding so once again we left the motel for food so that they could sort it and told us that we may be charged for the service like wtf!
The main road is loud at night causing restless sleep.
The showers were terrible with myself and my friend experiencing sudden flashes of extremely hot water causing burns.
The twin beds were small and the bedding was mostly sheets, pillows were uncomfortable.
They have a gaming room on-site which has a lot of shady characters standing in the carparks smoking and also using up park spaces.
Would never stay here again as it actually ruined our whole weekend where we intended to relax in the spa and enjoy some quality downtime. It was so bad we were literally hunting for other models to stay at on our second night.
Also don't be deceived by the pictures, it's a very old motel.
Definitely won't be going back.
Customer service 100% Excellent, 4 100% Excellent Rooms, Hospitality 100 Excellent
Opinión escrita el 10 de Julio de 2021
No word of a lie, I and my family of 15 has had the best EXCELLENT experience ever. We are not only acknowledge of how the service and everything is but also the respect and honesty the people have even the other families that stay here, we all just 100% get along and I can say we were on the street for far to long until this hotel gave I and my family a place to stay and so I dont' really share my personal life with anyone but I'm gonna cause people just care about little things that actually dont matter as much but look we have had no power and winz don't help and stuggle to look for a place to shower and food, plus shelter. so we are 100% grateful for what the workers bring to us 24/7. Only wish that there was more people out there like this supportive hotel.