Never felt so unwelcome
Reviewed 6 August, 2019
This is by far the worst five star hotel I have ever stayed in. I have never felt the need to write a review in my life until now. My group and I were in town for the horse show in Fontainebleau, and had five rooms in total yet were still treated terribly. To begin on a positive note, the restaurant was fine. Flowers in it were fake, though. First of all, upon our arrival, we had little help with our bags. Next, we were starving and called to ask for room service at 4pm, and they said the kitchen was closed, despite the room service menu and the website advertising 24 hour room service. When I tried to communicate that with them they simply laughed and hung up. We also found an extremely large bug in our room. On the last day, we wanted to utilize the hot tub and pool in the spa. We asked the woman at the front desk, and she said the spa closed at 8, but it was “not possible” for us to use the facilities, despite it being 6:30. When we asked why, she said it was full. However, we had been in there and seen only a single person so we communicated this to her. She repeatedly said it was not possible whenever I asked why and was snide, rolling her eyes every time I tried to understand why it was not possible. Her and other staff members then proceeded to laugh at me as I walked away for no reason. I was very kind to every staff member here and was met with largely nothing but unwelcoming disgust. Furthermore, this place is in the middle of nowhere, no nearby restaurants or anything to do off the property. Fontainebleau is a solid thirty minutes away, and it takes about an hour for the hotel to get a car and they will once again roll their eyes like you are a burden if you ask. Maybe it is because I am American, but be warned. Do not stay here. Complete ripoff.
Quiet and Peaceful
Reviewed 18 June, 2019
Even though the hotel was supposedly fully booked, we did not hear anybody or anything from our room. We had the windows open in the morning, overlooking the beautiful and expansive grounds, listening to the birds. We are not golf enthusiasts, but this place must be a golfer’s paradise. Unfortunately we only stayed one night and didn’t have time to use the spa which looked quite luxurious. The staff was pleasant and helpful. (Not sure why there were other TA reviews complaining about poor service.)
A wonderful and romantic getaway...
A great place to spend a golf weekend
Reviewed 26 March, 2019
Outstanding place to relax, stay in a very nice historical chateau and play golf on a very challenging but beautiful course. The spa is very nice too. We really recommend it, you will return again and again...
A very special place with great staff
Reviewed 28 January, 2019
We stayed to celebrate my brother s 50th birthday. The staff could not have been nicer and flexible. The place and parc are beautiful. The rain could not have damped the atmosphere. An outbuilding was privatised for the party and it was perfect. The spa is gorgeous and the chocolate workshop was so much fun and interesting
Beautiful romantic weekend getaway place
Reviewed 4 November, 2018
This lovely chateau has been made into a luxury hotel with everything we could have hoped for as a weekend escape. The tower room was spacious and romantic, spotlessly clean and very comfortable. The hotel staff made us feel welcome and at home, and they did everything they could to take care of us and ensure that we had everything we needed. We are definitely looking forward to coming back here again for another weekend.
For wheelchair travelers: Room #6 in the tower was perfect for us. The bathroom was a bit narrow but the door was wide enough to get in with a wheelchair so we managed. The hotel staff will be more than happy to provide you with measurements or other details you need to know before you reserve, to ensure that you get a room that will work for you. They also have a wheelchair-accessible room in the "dependency" rooms (separate buildings from the chateau), but we wanted to be IN the chateau and we found that Room 6 was perfect for us.