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TripAdvisor Review
Based on 913 review
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Property Location Located in Augusta, Best Western Plus Augusta Civic Center Inn is near the airport, within a 5-minute walk of Augusta Civic Center and University of Maine at Augusta. This hotel is 0.6 mi (0.9 km) from Holocaust Human Rights Center of Maine and 1.8 mi (3 km) from Kennebec River. ...
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Check-out ends at: 11:00
TripAdvisor
Excellent
465
Very Good
267
Good
105
Reasonable
29
Bad
47
Business
273
Couples
240
Solo travel
42
Family
241
Friends getaway
57
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 14 October, 2021
We’ve stayed in many Best Westerns over the years but this one shocked me. The overall cleanliness and look of the place is nice, people are friendly, food was fresh, beds comfortable and room clean. However, I had to stand in 4” of my own muck as well as others in the shower as the drain wasn’t working properly. The hallway and room did not smell good as well and the back of our room door was filthy. These circumstances were unfortunate and not the norm for this chain so I still recommend them.
4GivenMuch
Reviewed 30 September, 2021
The hotel and staff were amazing and very attentive. For having a limited hot and cold breakfast it was very well stocked and the staff made sure to keep the buffet food flowing. Our room was very clean. I highly recommend this hotel. Right off the highway and a lot of stores and restaurants right there in the area
Bernadine R
Reviewed 27 September, 2021
Disgusting smell in the entire hotel ( stale and fresh cigarettes, weed, and from the garbage sitting on the floor Outside of each room. Pot smoke coming through the bathroom vent and was told the hotel was non smoking by the front desk after having to go down bc the phone didn’t work. Front desk said they would investigate but never came. Just awful
kunhardtmichael
Reviewed 22 September, 2021
Mislabeled as a Plus. Room was very small, no room on bathroom counter for shave kit. Carpet was grimy, sticky. Hallway carpet dirty. Hotel appears to be fostering unhoused. Smell of pot in hallway and from people in parking lot. Definitely not a PLUS room.
Bob P
Reviewed 22 September, 2021
It was our first of nine nights in Maine and it turned out to be our worst experience. Smoke in a smoke-free hotel. Key cards did not work. Area was dark. Security low. Insufficient towels. Long tear in wallpaper. One lamp did not work. People appear to be living there who are just short of homeless, which is sad, but not the situation that we were paying for. On the positive side, ladies working there were helpful and the bed was comfortable.
Sarah G