Courtyard Austin Northwest/Arboretum

Starting at

$ 123

TripAdvisor Review

Based on 315 review

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This comfortable hotel is in Arboretum. The 102 welcoming 102 offer a perfect place to relax at the end of the day. This null was revamped in 2009. Wi-Fi internet connection is available on public areas. null can enjoy the convenience of 24-hour reception. Some services may be payable.

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Property Info

This comfortable hotel is in Arboretum. The 102 welcoming 102 offer a perfect place to relax at the end of the day. This null was revamped in 2009. Wi-Fi internet connection is available on public areas. null can enjoy the convenience of 24-hour reception. Some services may be payable.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
PoolIndoor pool
several
Elevator
Reception services
Luggage storage
Contactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentEmployee temperature is measured frequentlyimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CIndividually packaged meals available for dinnerFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Fast check-inCoffee / tea in common areasMeal service changed to increase securityThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilitySwimming pool with wheelchair accessIlluminated path to the entranceElectrostatic spraying used in disinfectionQuick checkoutShower room adapted for wheelchairsBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suDon't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Free self parkingTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take time to pamper yourself with a visit to the full-service spa.Take time to pamper yourself with a visit to the full-service spa.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seFree tea bags/instant coffeeTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and wedding services.Treat yourself with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a nightclub, outdoor tennis courts, and an indoor pool. Additional features atBusiness centerEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    115

  • Very Good

    114

  • Good

    47

  • Reasonable

    25

  • Bad

    14

Travelers profile
  • Business

    122

  • Couples

    53

  • Solo travel

    21

  • Family

    74

  • Friends getaway

    21

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Needs a complete makeover or downgraded.

Reviewed 26 september, 2021

I’ve stayed at every type of Marriott they have, been a bonvoy member for years. This Courtyard was definitely a disappointment. Upon check-in noticed a musty, damp smell in the hallways and it was dark and the carpets were heavily stained. Got into the room and had cracked ceilings, dirty remotes (definitely not up to Covid protocol), and a very small TV. Also, missing trim on the night stand, stained carpet in the room and lights that didn’t work. Overall just a disappointment. I know it’s not the JW but you expect the Courtyard to be clean, up to date, and light and bright. Don’t expect the Starbucks that they advertise to be open, hasn’t been for a long time. You might get lucky and get coffee depending on who’s working the front desk.

Passport04256589627

Bamboozled by courtyard

Reviewed 26 september, 2021

We booked this hotel a week before coming to Austin, secured with a credit card and checked in for late arrival. When we arrived at the hotel at 9pm, after calling for 3 hours with no answer, we were told that they overbooked and our room was gone. The front desk guy found another hotel for us which was all around terrible. Train passing every hour, bed ridiculously hard, stains on the carpet. Yet he told us this would be an upgrade. What has happened to customer service in America? Marriott needs to do better by their customers!

flygirla

The WORST

Reviewed 31 august, 2021

The hotel itself was in poor condition. Terrible smell, dirty bathroom with cracked ceiling and paint in the bathroom. What made it the worst was my experience dealing with staff and management. I left a suitcase there and one of the staff was able to find it and validated it was mine. She said she would hold it so my niece would pick it up and assured me they would not give it to anyone without a proper ID. My niece arrived two days later to pick it up and it was gone. They changed their story each time from telling me they gave it someone else, to lying that they actually never had the suitcase, to telling me they would reimburse me, to now, not calling me back or doing anything about it.

Yvonne R

Not up to Marriott’s standards

Reviewed 29 june, 2021

The staff was super nice when checking in. Upon entering the elevator, the floor was covered in puddles of water. When exiting the elevator, the smell on the third floor was terrible—just nasty wet carpet smell. The room did not have a thermostat to control the room temperature. The bathroom door would not close. We are loyal Marriott customers—only staying at their properties when we travel for business or pleasure. This was by far the worst one we have visited.

Kim B

Good location, adequate hotel

Reviewed 1 march, 2021

Location was great, hotel was in rough shape. Our toilet was basically broken, the lights in the bathroom/ sink area took forever to turn on after flipping the switch, and the furniture was pretty worn out. Pool could have been cleaner. We had family traveling with us and one of their door lock mechanisms was coming off the door. Very friendly staff, everyone was super nice! An old hotel that had what looked like a rushed face lift. Definitely needs work.

ashjmcb