TripAdvisor Rating
Based on 368 reviews
See all**Property Location**.Located in Austin (South Congress), Extended Stay America Austin - Downtown - Town Lake is within a 10-minute walk of South Congress Avenue and Lady Bird Lake. This hotel is 0.7 mi (1.1 km) from Moody Theater and 0.9 mi (1.5 km) from Austin Convention Center. ...
More about the hotel
Great value for business traveling.
As a business traveler this is probably the best one might find. It is in near proximity from the airport, the Capitol and both major freeways. The room was very clean, and I found the GM, (I believe Rick) to be very helpful with getting me information and then when my travel printer went out, he stayed to help me print much needed work documents. Going the extra mile is not lost on me and creates repeat business. In sum,clean comfortable rooms that have very good amenities. The staff is friendly and helpful. Parking has never been a problem, and the price is remarkably low for all considered.
manager needs customer service training
Started off good, given ground floor room. didn't like it, didn't seem safe. I asked to change, then the manager, Ricky, made some accusatory reference about guests cannot change rooms if they've been there for a while. I had just checked it, he didn't ask or check. Thought that was rude. It was ok stay, that put a damper on it.
Location sold us
The room was adequate, clean, comfortable bed. The hallways need some work. Disappointed there was no coffee in the room or in the lobby. The location is what sold us! Easily walkable to the park, town lake, and 6th St bars and restaurants. Great location for under $100!
Partner
By far the worst and slowest internet connection I’ve encountered since the internet was born. I’ve upgraded to the higher speed and paid for it but it only became worst. Both of us have to work during this temp stay and neither one of us can get on for a continuous three minutes. I’ve called the tech support many times and on the last call I was told that someone below my floor is using the access point at the same time I am 😳. Bandwidth??? If you’re planning on doing any work while or using the internet while you’re staying here, Don’t count on this internet access and don’t waste your money on the upgrade either.
Gross
First room we were given was still occupied. Walked in the room full of suitcases. Thankfully no one was in there. Second room smelled horrible. Had to purchase febreeze just to sleep and it didn’t help that much. Bed was hard as a rock. Fridge was dirty. Carpet was dirty. Dark and dingy everywhere. Whole place smelled, really. Wont return and would not recommend. Only good parts were the friendly front desk staff and it was close to places I planned to visit.