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**Property Location**.With a stay at Extended Stay America - Austin - Northwest/Arboretum in Austin (Gateway), you'll be within a 5-minute drive of The Domain and St. David's North Austin Medical Center. This hotel is 5.7 mi (9.2 km) from Lake Austin and 8.9 mi (14.3 km) from...
More about the hotel**Property Location**.With a stay at Extended Stay America - Austin - Northwest/Arboretum in Austin (Gateway), you'll be within a 5-minute drive of The Domain and St. David's North Austin Medical Center. This hotel is 5.7 mi (9.2 km) from Lake Austin and 8.9 mi (14.3 km) from University of Texas at Austin. Distances are displayed to the nearest 0.1 mile and kilometer. .Arboretum at Great Hills Mall - 1.4 km / 0.9 mi J. J. Pickle Research Campus - 2.3 km / 1.4 mi The Domain - 2.7 km / 1.7 mi St. David's North Austin Medical Center - 4.7 km / 2.9 mi Norris Conference Centers - 5.1 km / 3.2 mi McNeil Crossing - 8 km / 5 mi Lake Austin - 9.2 km / 5.7 mi Mount Bonnell - 9.4 km / 5.8 mi Pennybacker Bridge (360 Bridge) - 10 km / 6.2 mi Texas Military Forces Museum - 10.1 km / 6.3 mi Mayfield Park - 11.1 km / 6.9 mi Lakeline Mall - 12.8 km / 8 mi Thinkery - 13.3 km / 8.2 mi St. David's Medical Center - 13.8 km / 8.6 mi University of Texas Tower - 14.1 km / 8.8 mi .The preferred airport for Extended Stay America \- Austin - Northwest/Arboretum is Austin-Bergstrom Intl. Airport (AUS) - 28.2 km / 17.5 mi. **Rooms**.Make yourself at home in one of the 102 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.**Business, Other Amenities**.Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
TripAdvisor Rating
Based on 122 reviews
Travelers rating
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Scores Summary
I will book again
Good location and value for money, very well satisfied very good rooms clan very good staff very friendly and caring I would stay again. Would recommend for people on a city break as walking to distance to many of the Austin sites.
Neat and Clean , quiet
staff very helpful, and kindness- kindness goes both ways, I did not had any problem communicating with staff, because I made sure I would be clear with my requests, they help me any which they could timely,
Very Rude Front Desk Staff
First let me say I used to own a hotel and I NEVER write reviews because I know how it feels, but the service here is just so terrible I couldn't help myself. I'm sure the owner/manager won't care but this makes me feel better. So I start a new job in Austin on Monday and although I bought a house here, I will not close for another two weeks so I needed a place to stay. This location is 3 minutes from my new job so I chose it for convenience. When I made the reservation, although I called the number for this particular location, when I arrived they had no reservation for me. When I produced my confirmation number, they still couldn't find the reservation. The front desk person could not have cared less that I had a confirmation number nor did she try and help me figure out what happened. She refused to call the reservation department saying they wouldn't tell her anything. I called the local number again and it went to a call center. After fifteen minutes they confessed they had made my reservation at an Extended Stay across town. So then I had to wait on the line for them to change the reservation and wouldn't give me the same rate as I booked over the phone. When I pushed back, they found some discount they could apply and they made the change. After another ten minutes they had the reservation at the correct location. It was a mess and staff was not AT ALL helpful. To add to the fun, when I made the reservation, I was told them room was complete with dishes, pots and pans and a coffee maker. When I got to the room it had nothing. When I called to inquire, again I got rudeness. They gave me a coffee maker that was sealed in a plastic bag saying it have been sanitized and cleaned, one plate, one fork, one bowl, one knife, and a plastic cup. When I started to set up coffee for the next morning, I opened the drawer to put in the coffee and there was molded old coffee and a filter in the still in the drawer. So much for sanitizing. So I scrubbed until my hands were tired. Later when I left I stopped at the front desk to explain and all I got was an "I'll tell the manager." Again for the great customer service. And to top it all off, after three days I asked Diamante, the front desk person, for new towels and she looked at me like I was crazy and didn't speak. I asked if I was bothering her and she said she was thinking. Difficult decision I guess. replacing dirty towels in a hotel. What a novel dilemma. After she finished thinking, she said I couldn't get new ones until I put the dirty ones outside the door, pretty much accusing me of trying to steal their thread bare cheap hotel towels. And...they clean the rooms once every two weeks. I promise you I will not be here to get my room cleaned. And just to ice the cake, they ration trash bags. They said I get six in the bottom of my trash can, but when I checked I had two. You have to take a trash bag out of the bottom of the trash for the dirty linens. When l asked for more, I was asked, again by Diamante, "how many?" I just threw out a number of six and she painstakingly counted out the exact amount. So disappointing. Especially during this time when they should be begging for customers, they treat the ones they have like they could care less.
Not a Good Experience
I stayed here 2 months ago and things in the room were broken, lamp, light bulbs did not work, also window would not open. When i complained to front desk she said I was lying, then i wanted to stay here again yesterday and they sent me a coupon on my email for 25% less for my stay. I got there 3:30 pm and a woman jumps out of a white car, (black woman) who says she is the manager, she tells me I can't stay there because i said that they were the N...... word. She is crazy, i never said that at all. I complained about some things at the motel and i said all they have is black woman working at the front desk, So they LIE and make up things. They are people who are racist and don't like white people.
Hotel stay
We enjoyed our stay for our anniversary celebration. manager and staff was very kind. Room was clean the hotel was neat clean and organized. We would stay here again neighborhood was a nice area also.