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Opinión escrita el 24 de Mayo de 2021
An interesting experience this past weekend. The staff was top notch, room was excellent and breakfast & attendant very good. Now the bad. There is practically no parking. My instructions were to park anywhere just don’t block in anyone. We had to forgo going out or we would have to park at a bank nearby.
Horrible Customer Service/Zero Professionalism
Opinión escrita el 30 de Decembre de 2020
Reservations was made, requested early check-in, totally understand that it is not a guarantee. Arrived at the Residence Inn clerk informed me room was not ready, but I would get a phone call once ready. I received the phone call at 2pm. Arrived at 2:20 only to be informed by the same clerk that the room was given to another guest. The manager Carmen started in a nasty condescending manner that early check-in is not guaranteed, which I was well aware. Manager did nothing to resolve the situation. I canceled entire reservation, and will not be using Marriott in the future if this is how they treat customers that have been loyal for year's. The end!
Comfortable Room With Street Noise
Opinión escrita el 15 de Novembre de 2020
The hotel and room was comfortable and staff, friendly. The bed was comfortable and walk-in shower convenient. The only drawback was the street noise from vehicles. The location though is ideal and next to the Domain.
Too many compromises
Opinión escrita el 3 de Agosto de 2020
First, this is a relatively new/refreshed RI with nice rooms. However, someone made the decision to make all the rooms the same. So, if you like a studio, you'll love the hotel. Want something bigger? Not available. Trying to use your status to upgrade? Nope.
Next, what makes an RI and RI is the breakfast and afternoon snacks. Well, with COVID, forget about either. You get nothing other than free muffins and apples in the morning similar to a Comfort Inn. Coffee? No. Use the crappy in-room coffee maker and coffee. Creamer? Better like powder as that's all that's available.
They could do so much more to ensure that there was a higher level of food consistent with an RI experience. Making it look and act like a Comfort Inn is not going to cut it.
As well, they should be far more upfront about the fact that all rooms are the same. If I had known that, I would have chosen a different hotel.
Excellent location and staff!
Opinión escrita el 1 de Agosto de 2020
I stayed here for 4 nights and loved it! The rooms were very clean and had a nice view of Austin. Full kitchen with fridge and dishwasher so I saved money with grocery shopping. The domain is 8 min walk or less so you have a huge variety of restaurants and shops (bars are still closed). Topgolf is next door so the location is perfect. 3 min drive from St.Davids hospital. Nice pool and gym. My Dad loved the BBQ grill/pool/free parking. Only improvement would be the breakfast. It's a grab and go with muffin, apple and juice. When I came down at 1030 am, they were all gone. Maybe extend the time for us night owls? Other than that, I really enjoyed my time here and will definitely return! Btw, the staff were very friendly and helpful! Shoutout to Darius! He's so nice and engaging! Thanks for everything!