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Opinión escrita el 2 de Novembre de 2017
Excelente hotel en todos los sentidos, instalaciones, comida y personal.
Me volvería a hospedar.
Cerca del centro de la ciudad, buenos sitios para comer cerca, y los precios son acorde al mercando.
Podría ser mejor, pero vale la pena igualmente
Opinión escrita el 29 de Octubre de 2017
Esta cadena me ha sorprendido por lo limpias que son sus habitaciones. En este caso eso se cumple pero no así el trayecto entre la Piscina interior y el ascensor del Lobby. Los niños entran y salen mojados y no hay nadie que seque el piso, bajando varios puntos en la apreciación final de una cadena que lo está haciendo muy bien. Habitaciones amplias, con muchos conectores para energia y USB, lo cual siempre se agradece. Baños limpios, grandes y con amenities muy agradables. Las toallas y el desayuno están un poco por debajo en cuanto a calidad, pero no están mal. La ubicación es adecuada: muy cerca de la autopista pero lo suficientemente alejada para que el ruido no se sienta....eso porque está levemente a desnivel....vale la pena por el precio pagado.
Genial, nos encanta la cadena Sleep Inn
Opinión escrita el 20 de Marzo de 2016
Estuvimos dos noches en este hotel y nos encantó. Es un hotel limpio y agradable, la habitación es muy amplia y limpia, cama enorme y super cómoda, y el desayuno es variado y está muy bien. Tienes cosas calientes, gofres, bollería, panes, cafes, zumos, leche, cereales...
Está situado en la I35 y hay varios sitios de comida cerca como iHop y Whataburger.
El WIFI es gratuito y funciona perfectamente.
Muy recomendado si buscáis algo tranquilo, cómodo, limpio y económico.
Horrible customer service!!!!!
Opinión escrita el 19 de Febrero de 2021
Due to the weather from the arctic blast we were unable to make our stay. This terrible excuse for a hotel could not waive a cancelation fee. We have beem without water or powee since Monday. Lots of roads are still not driveable. Will never book again with them!
Dirty Towels, Blood on comforter, Greated with Hostility
Opinión escrita el 23 de Julio de 2020
Not surprised GM Shan Patel used this platform as a sounding board to lie and create a canard after responding my review.
I stayed at this hotel 8 times in 56 days and not valued for my loyalty. I was forced to wait about 5 minutes in a foyer between 2 sliding glass doors with no ventilation and unable to get into the lobby in the 100 degree heat calling the front desk with my cellphone and ringing the intercom for the desk person to let me in a reservation I made over an hour before. I was greeted with anger and hostilities by the front desk person when I checked in. My room had dirty towels and a dirty comforter with a blood stain on it. After going to to the manager the next morning getting no resolution I said, I would never stay there again and dealt with Choice Hotels and got my compensation.
In response to Patel's false narrative that was on here, I had many conversations with him about bad guest. He said, they never respond anymore to negative postings. No one cares. That is a lie. He has in the past and he did with mine. Patel says, I constantly complained about the walk-in showers. I mention it once. There were problems with dirty towels that felt like sand paper and brought them to the desk.
Patel says, I was in between two doors for less than 3 minutes and never proved it. He lied about the temperate outside and time of day as he was not there. It was 100 degrees outside as I looked at my phone weather app when I was calling the front desk and it was not late at night. It was hot in the foyer. I was about to walk out to the parking lot when the rude woman came out of a room. Patel lies it was discussed several times the night clerk was in the laundry room. Fact, it was once with the other manager that I told I will never come back again and Patel. So your statement Patel I am no longer welcome has no merit and stupid and no guest will never come back after treated horribly. There was no thorough investigation he Patel says. Patel lies when he says the night clerk was showing acknowledgement waving her hands. It was not her hands. She threw her arms in the air in an angry manner after I put my hands up in the air like what's is going on? I did it right back like what? She then retaliates throwing her arms in the air again an abrupt angry manner giving me an dirty look. When I got to the counter I said, I don't appreciate your unprofessional attitude. She says, "There was no exchange." I said, I am going to speak to Mr. Patel. She said, "Go a head. I encourage you. I tell them everything." After that, I knew it was her word against mind and you said, you have no audio at the desk. The camera is not on her face only on the customer and the other manager said there was no camera at the location her coming out of the laundry room. Just on me at the sliding glass door. Patel managed hotels are cheap and don't give refunds. When your manager would not give me a refund I dealt with Choice Hotels. They gave me points equivalent to a one night stay there. Your desk person created a hostile environment that was more than a minor wait not me. She was station at the desk and with her aggressive behavior. You are short staffed and make clerks do laundry. Patel lies saying I was using bullying tactics without backing up his statement. After I got my free stay with Choice, I called Patel two days later just to hear Patel lie and not respect our rapport.
Lastly, Sleep Inn were fine and financially penalized for this incident. I have two recorded conversations with Choice Hotels Guest Relations confirming you were and it was put in your file along with the other 9 complaints that I can prove. As part of that conversation moving forward done through Choice Hotels, they request I have send a screen shot to them to validate your canard you wrote. You were the one who bullied me when you broke this website's management Response Guidelines Respectful of Privacy: No speculation as to the identity of the reviewer. Personal information that may be used to identify an individual is prohibited which you did by posting my name.