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Opinión escrita el 4 de Septiembre de 2019
We were there with 20 family members, had lots of fun in the pool, the breakfast was outstanding and it was perfect for the cycling route. The rooms were very clean and comfortable. It lacked nothing.
Clearly not a place for you as a family
Opinión escrita el 26 de Julio de 2019
...and not an exclusive “spa resort” either.
We were a family of three who booked a double room. We booked a double room as our little girl is 4 years old and sleeps with us in hotels. We’ve done that all over the world with no issues. This place wanted us to book one more room as we were not allowed to be three in the room! So not only twice the cost, but not allowing a small child to sleep with her to parents is really low and inflexible! If this wasn’t bad enough, they handled it in an extremely cold and arrogant way.
Knowing a little bit about customer service, you know that you can actually give a pleasant experience being nice and understanding even though you might have a bad message or a rule you cannot bent. They did everything but!! They treated us like a cash machine in a rigid system of rules and robot-like receptionist. Not giving a damn about anything else but their own rules. A very bad way to handle this situation. It is definitely not a way to excel in customer service towards people who come to have a nice experience.
I can really not recommend this hotel - definitely not for a family, but not as a spa hotel for a couple either. Many nice pools and two kids pool (go figure ;-), but not a spa feeling. However I will recommend the restaurant with the beer garden. Nice food and friendly staff.
Thanks. I hope this was useful for you as a traveler - and maybe as a hotel you want to consider your rules, but most of all, and most importantly, how you train your staff to handle these rules.
Clean, confortable & excelent spa facilities
Opinión escrita el 15 de Enero de 2019
Modern, clean, confortable hotel. Staff is very efficient and friendly (not all speak english, although many are fluent in russian). Had the opporthnity to try the restaurant formdinner - service was fast , efficient and friendly. Food was very tasty, fresh ingredients and plenty of options. Menus are available in different languages.
The spa facilities are huge and excellent - several diferent pools for adults and kids, indoor and outdoor, jacuzzi, sauna, sauna bar... with plenty of saina methods and locations - the best i have seen. Staff is very helpfull but in the pool area they didnot speak english at all.
Only minus i notice on my entire stay is that there are no sleepers available on the room... therefore you cannot walk to pool area already dressed to swim.
Plus: free parking area, fast speed internet connection and good quality breakfast. All major credit cards accepted.
At Mühlenstube Restaurant and Biergarten
Opinión escrita el 29 de Abril de 2018
I was there with friends and it was the worst experience. The waiter working there on the 29.04 was extremely impolite, he ruin our experience there and leave us with the feeling of never coming back! It is a pity that the image of the hotel (which is very good) get affected by people like this waiter from Mühlestube. There’s not much to do in Bad Düben and that place looked promising so we were planing to spend our evening there but in the end was a complete disappointment.
Opinión escrita el 9 de Marzo de 2017
I have stopped in this hotel for a night during the exhibition in Leipzig. When I arrive to the hotel I realize that it has free access to the spa and a steam bath complex. I had a very nice dinner with the local fish served with the local light beer. Service at the complex of the hotel in the spa is excellent. The steam bath complex located outside with the pools outside during the early spring was fantastic. As always this hotel surprised me a lot because I didn't expect much of it but it turned out to be a really great experience.