Secrets St. James Montego Bay

TripAdvisor Review

Based on 8394 review

See all

On an island that was once part of the British Empire, Secrets St. James Montego Bay, the AAA Four Diamond resort, presents guests with a peaceful, relaxing ocean front destination. From luxurious suites to the 15,000 sq. ft. Secrets Spa by Pevonia, the resort's classic décor and contemporary fabric...

More details

Availability

Select the date of your trip

Junior Suite Ocean View King Bed

The Junior Suite Ocean View offers all of the above amenities with stunning Caribbean views....

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Preferred Club Junior Suite Ocean View King Bed

Junior Suite Ocean View with an additional soaking tub on the balcony in a desirable location....

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Preferred Club Master Suite

One bedroom Suite with Ocean Front View, a living and dining room, dinner table for four guests, cordless telephone / fax, small refrigerato...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Junior Suite Garden View King Bed

The Junior Suite Garden view offers all of the above amenities with lush garden views....

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Junior Suite Oceanfront King Bed

The Junior Suite Oceanfront offers all of the above amenities with spectacular views of Caribbean Sea....

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Junior Suite Ocean View Double Bed

The Junior Suite Ocean View offers all of the above amenities with stunning Caribbean views....

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Preferred Club Junior Suite Ocean View Double Bed

Junior Suite Ocean View with an additional soaking tub on the balcony in a desirable location....

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Junior Suite Garden View Double Bed

The Junior Suite Garden view offers all of the above amenities with lush garden views....

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Junior Suite Oceanfront Double Bed

The Junior Suite Oceanfront offers all of the above amenities with spectacular views of Caribbean Sea....

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Deal of the Day

This room category is Run of the House and is assigned at check-in and cannot be guaranteed before check in. The bedding type is subject to ...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Preferred Club Jr. Suite Swim out Oceanview Double

The Preferred Club Junior Suite Ocean View Swim-Out offers all the above amenities, classic décor and use contemporary fabrics that echo the...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Preferred Club Jr. Suite Swim Out Ocean View King

The Preferred Club Junior Suite Ocean View Swim-Out offers all the above amenities, classic décor and use contemporary fabrics that echo the...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Preferred Club Master Suite Ocean Front Swim-Out

The Preferred Club Master Suite Ocean front Swim-Out offers a one bedroom suite with stunning ocean views, a separate living and dining room...

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Breakfast Plan Junior Suite Garden View Double

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Breakfast Plan Junior Suite Garden View King

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Breakfast Plan Junior Suite Ocean View Double

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Immediate booking

Breakfast Plan Junior Suite Ocean View King

See more details

Cancellation Policy

Amenities in this room:

Max 2 adults

Immediate booking

Property Info

On an island that was once part of the British Empire, Secrets St. James Montego Bay, the AAA Four Diamond resort, presents guests with a peaceful, relaxing ocean front destination. From luxurious suites to the 15,000 sq. ft. Secrets Spa by Pevonia, the resort's classic décor and contemporary fabrics echo this modern take on the sophistication of the era. For the ultimate in amenities, Unlimited-Luxury® privileges start with 24-hour room service and pool and beach wait service. This adults-only resort, beautifully surrounded by the crystal clear Caribbean, features 350 opulent suites, impeccab...

More details
Check-in starts at: 15:00

Check-out ends at: 00:00

Property Amenities

Reception services
Services / Luggage StorageExchange
Transport options
Car Rental ServicesPool BarBicycle rentalValet Parking
Rooms for the disabledAccepts major credit cardsPolyglot TeamElectric KettlePrinterGymnasiumStageATMWedding ServicePlayground
Cleaning / Laundry Services
Laundry / Dry Cleaning
Accommodation
Apartment for smokers24-hour room serviceKitchenette
Food & Beverage
PubrestaurantBuffet Restaurant24-hour room servicePrivate RestaurantCocktail Services
Pool and wellness facilities
PoolOutdoor PoolFree fitness centerMassage ServiceSPA
Activities
Pool TableTennis courtWater sports
Business Facilities / Facilities
Meeting RoomsSteam room
several
Wheelchair Accessibility
Stores
Gift ShopHair stylistBeauty Salon

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    5294

  • Very Good

    1835

  • Good

    751

  • Reasonable

    303

  • Bad

    211

Travelers profile
  • Business

    237

  • Couples

    5556

  • Solo travel

    189

  • Family

    606

  • Friends getaway

    1053

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Oh dear what’s happened !!??

Reviewed 28 november, 2021

Not very often I feel compelled to write a review whilst I’m still at a resort ! We were first here at secrets st James in 2016 and had a wonderful holiday everything was top notch , so we re booked for my 50th birthday holiday and right from arrival we knew the place had changed and not for the better . Wer staying in the proffered club and when we arrived we had to walk from the main lobby up to the preferred club entrance , on arrival the bell boys were rude , we had to wait for our luggage not how you expect to be treated when you’ve spent over £8 k to go away ! To be fair our room is great we asked for a quiet one in the quiet block room 4321 , since we were last here the breathless resort has been built right next to st James taking the peace and relaxation with it , loud music , people shouting and swearing the f word every Two minutes not our idea of paradise , so you could say corporate greed has ruined the tranquilly of this place . The food when you finally get it is mediocre and cold , last night we walked out of the Asian after waiting for over an hour for food given one drink and then never asked again . The Italian is probably the best for food and service , some of the staff are rude and lazy just standing around playing on their phones and it’s a real shame for the ones who do work hard and do serve you with a smile and kindness like the wonderful nadine at the preferred club pool like Naomi in the st James preferred club bar and the lovely girl who on my birthday 🥳 was the only one to acknowledge it the hotel did nothing even when my husband had emailed them with the date and info ! All in all Wev been very very disappointed 😢 perhaps Wev become spoilt by the wonderful Lindos Blu in Rhodes where all the staff are superb the resort is superb (we go every year ) so if you are looking for peace and tranquilly and relaxation DO NOT COME HERE ! Also building work was being cared on during the day around the pool with drilling and workmen something we were not told when booking and it will continue into December . I get the impression that overall now secrets sees it’s guests as a nuisance . We will never come back , your time your holiday your money is precious so do not waste it here , if your in your 20s you’ll love the main st James and wild orchid pools they are party pools if your over 45 you’ll hate it ! So many wonderful places in the world so spend your money and time wisely and not here !

Pipps11

Thanksgiving Getaway

Reviewed 27 november, 2021

My husband and I decided to randomly book a getaway for Thanksgiving weekend. Let me start by saying the customer service is TOP NOTCH. It was refreshing to be greeted by so many beautiful faces where everyone has manners and cool vibes. The highlight of this trip was a young lady by the name of NYOKA. Words fail to describe how she made our trip memorable. She’s kind, pleasant, well mannered and dedicated to ensuring our short stay was one of a kind. We shared the elevator with guests who were singing her praises and joined in like “ Are you guys talking about Nyoka?” to which they replied “ Omg yessss, she’s Amazing”. When you come on vacation sometimes you just need to encounter that one professional down to earth worker who would shape the tone of the trip. Idk if Nyoka will ever see this but we will never forget you. Thank you soooo much for such EXCELLENT CUSTOMER SERVICE. For anyone reading reviews about this resort, please ask for her specifically you won’t regret it. God bless!

GemofTheCarribeanSea

5 Star Hotel - Rates 3 Stars to us

Reviewed 27 november, 2021

When you walk into a hotel for the very first time, first impressions are so important, the reception area is terrible, not what you would expect in the Caribbean, it was so dark and the service wasn’t great to be honest. Our room was lovely, except for the toilet constantly running - they did try to fix it but it didn’t work They offered us a room change but to be honest, its’ too much hassle when you’ve already unpacked. Queueing for dinner was a issue for us, 1 /12 hours our first night is not really acceptable. Sometimes it was shorter but this is due to lack of staff and not opening all the restaurants, the food average, but we are still paying good money. So the service should still be there. We’ve stayed in Jamaica five times this year and this hotel was lacking in protocols from the first day day the sanitisers in the hotel were empty, , We are not over zealous but careful . Anyway we got sunbeds every and had a lovely time. We preferred Royal Cornwall Beach and Couple Swept Away ourselves . We loved the beach and had such a good time talking to Michael Jstar and Bryan.

JacksH1960

Secrets St James- Excellent Stay

Reviewed 26 november, 2021

Place is the best!!!! Great service, great food, everyone is eager to please. We will be back definitely!! Shout out to Duncan our driver!!! He is the man and took great care of us outside the resort. Thanks for all your hospitality!!

Y950SPwayneh

Disappointing

Reviewed 25 november, 2021

Was really looking forward to staying here as sounded great on reviews & website but was very disappointed. Construction work going on during our stay so could hear drilling while on the beach & surrounding areas. Restaurants were poor as only a few open at any time, service at mealtimes was very poor. Which was a shame as there were a few lovely staff who couldn't do enough for us but the majority didn't seem to enjoy their jobs &, it reflected in the service. No beach bars open in the evening, no atmosphere as nobody in the Lobby Bar, the Piano bar was the only place were Everyone congregated before theatre bar opened which was so busy the wait for drinks was unacceptable. If you like quiet areas like we do, we thought the piano bar would be a quiet place for enjoying a drink, you will be so disappointed as the Americans are so loud and brash with no disregard for anyone but themselves. The staff in the Libby area & entertainment staff were exceptional though. Our best times where the excursions we took which we thoroughly enjoyed. The rooms were nice as were the cleaning staff. Overall I would rate this hotel as 3 star. Could learn a lot from other hotels we have visited in the Caribbean such as Mexico, St Lucia, Cuba as staff were attentive and we had very positive experiences there. Such a shame at St James as the Location is stunning and has potential to be something really special.

susanbP2535OU