Reviewed 15 October, 2021
We came from Canada and We had an incredible experience. We got a very nice apartment with the best ocean view ever.
Service is so good and we only have good words about this.
Food was very tasty and lot of options to choose.
We’ve heard about they will be all included soon, we will be there again very soon!
We had the opportunity to meet the general manager Sam, what a nice guy! It’s great to see young people doing big position in an important hotel. We loved it!
Hasta pronto Amigos ;)
Don't book a reservation here!!
Reviewed 15 October, 2021
We are do to arrive tomorrow with another couple, and received a phone call from our timeshare company that the room we were staying in (2 bedroom Presidential suite) is not finished. They want to move us to Casa Dorada at Medano Beach in a 1 bedroom/bath with a sofa sleeper for 2 weeks!! We are fine staying at CD,but not sleeping on a sofa bed! Their response was that's all the hotel has available or we can cancel your reservation....2 days before we arrive. What a TOTAL collapse of customer service. They have no regard for their customers whatsoever. Today we canceled our 2 week reservation because there was no other hotel option for us to stay at except the 1 bedroom at CD. Luckily our friends are staying at the Westin for 4 nights before we arrive, and they were able to book a 2 bedroom. Totally shameless!! Buyer beware at Casa Del Mar right now while it's under construction!
Casa Del Mar - Loved it!
Reviewed 10 October, 2021
It was my first time to the Cabo area and didn't know what to expect. I loved my stay at Casa Del Mar. This boutique property is absolutely beautiful since it is right on the beach providing gorgeous views of the Sea of Cortez, and directly next to high end Las Ventanas el Paraiso. The property is currently undergoing renovations and will reopen at a Zoetry property on November 21. Even there was a lot of construction, the property is so beautiful that it didn't bother me. The pool area is surrounded by beautiful flowers, they have several pools, a wonderful restaurant and the service is amazing.
The furniture at the pool is very sturdy wood lounge chairs and a comfortable cushion and plenty of umbrellas. Everyone who worked there was super helpful - starting with Freddy who took us to our room and made sure everything is in working order. We realized the TV didn't work and he took in upon himself to get us help. We tried chrome cast and Hulu, but still couldn't get any active channels - just infomercials. The TV service is something they need to figure out. Going back to amazing service, Francisco at the pool was amazing. He set up our chairs everyday and constantly checked in to see if we needed anything. At the bar and restaurant, Toni and Louis' service was very attentive and they have such a welcoming personality. Ivan helped us at the front desk with easy check in and check out. Carlos was great when the electricity went out and we needed assistance. If you want a beautiful smaller hotel with outstanding service, delicious food, a hotel with brand new rooms, new lobby, new bar, very comfortable beds and luxury linens, a work out facility with brand new equipment, I recommend Zoetry Casa Del Mar!!
Reviewed 12 September, 2021
Not only the property and amenities are great but also the staff go above and beyond to make sure the guests are happy. We have been to CDM quite a few times. Every experience has been great, from the food to location and service. We feel like home thanks to the great staff at CDM specially Freddy, Frank as well Modesto and his staff specially Tania, Frida and Arroyo. Thank you all for making our trip memorable.
Gets worse with every visit.
Reviewed 11 September, 2021
We stayed in the Aquario II building, next to the huge pile of construction debris which included household appliances (washers and dryers), kitchen cabinets, etc.
This was the only building available as the rest are SLOWLY being remodeled???
Television reception has always been horrible and it continues to be. I have stayed at five other resorts in Los Cabos and this is by far the worst I have been to. Easy fix, just not willing to do it.