Based on 239 review
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This lovely hotel can be found in Downtown. null will find the airport within 13\. 3 kilometre(s). The premises count with 105 welcoming 105. Those staying at this null may surf on the internet thanks to the Wi-Fi access ready to use on public areas. The reception is open 24/7. This null understands that accessibility is important to all guests. For this reason, it features wheelchair accessible 105 and is fully adapted for easy access. The car park may be useful to those arriving by car. Holiday Inn Express Bakersfield applies a sustainable policy. Visitors travelling for business purposes ma...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPoolOutdoor Pool.
Reception servicesLuggage storage
Business Facilities / FacilitiesBusiness Center
Great place to stop overnight
Reviewed 8 october, 2021
Clean, comfortable, convenient location, Good price-quality. Close to Foods Co large supermarket to get food and drinks. Hop off, get rest, and hop back on the highway. Will stay there again passing through.
$150 deposit on an $80 room
Reviewed 8 february, 2021
The accommodations were just fine, in keeping with most other Holiday Inn Express we have stayed at. We were baffled however by their deposit policy. Apparently if you book online they charge you a $150 non-negotiable deposit, however if you book in person the deposit is $75. There’s no advanced notice on this and nothing to indicate this policy on the third party sites they work with. This policy seems arbitrary to me and when my husband requested the manager we were informed that they are only in on Mondays and Thursdays (seems weird as those aren’t peak hotel days) and that they never answer their phone otherwise. The staff seemed weary and not particularly friendly both upon checking in and checking out (two different people.) I am used to exceptionally hospitable staff at Holiday Inn Express, which is part of why we choose them so often. Not so much at this location. Bakersfield has a major drug, mental illness, and crime problem and I get the sense that generally speaking service and hospitality folks are not having it with most people, as they’ve dealt with too much BS over the years. If we had known about the high deposit we would have stayed elsewhere, as now I have to find a branch of my bank to put cash in so that I am not overdrawn, which puts us behind schedule. As it stands our online reservation was non-refundable, so we just had to suck it up.
Really, honestly DELIGHTED!
Reviewed 3 december, 2020
For just $29 more than the Motel 6 that I stayed at a month ago, I really felt I had found LUXURY instead of bare bones! This Holiday Inn appears to be well-managed with excellent staff because everything was clean and you could tell that attention to detail was a must for them. The Motel 6 was OVERPRICED for what you get, whereas the Holiday Inn is a DEAL! I felt like I was staying in a 3-star or even a 4-star hotel at 2-star prices! Every amenity that you could practically expect and ask for! Yes, I saw the assortment of stains on the hallway carpet and the scuff marks on the walls around the hotel, but you could tell that they do try to keep everything clean (my white socks told the story of the room carpeting...clean!!! My bedding was immaculately clean...My experience at the Motel 6 made me appreciate this Holiday Inn SO much more, I was looking for stains on the sheets but found NONE. And FIVE towels! There were small ants in the bathroom sink which came as a shock for the 3rd floor (how'd they get up there?) but they were just milling around, probably thirsty, but no Troop file lines. I never wanted to leave, I was in town on business picking up a hydraulic pump and I really considered staying another night just for the heck of it. Great TV, Great internet. I did hear people walking above my room and slamming their doors in the hallway.. I did hear the train horn at 1:30 am, but I was alerted by reviews and chose the West side of the hotel. I LOVED the room darkening drapes, the coffee maker with 2 coffee packs and 2 hot tea packs, the refrigerator, the alarm clock, and the LARGE, stylish room. Here was my biggest concern: SAFETY & PARKING LOT SECURITY, which had a lot to do with why I selected this hotel. At the Motel 6, it was a bedlam of zombies patrolling the parking lot, homeless people LIVING in the parking lot with all their worldly goods and people sleeping in their cars! Prostitutes and drug dealers, I was really afraid my car would get broken into! But I never saw a single wandering soul at this Holiday Inn except for a homeless guy pushing a big loaded car across the street (there's a trailer park right across the street). I was awake until 2:30 am and kept checking on my car from the room's window but not once did I see anyone wandering the parking lot. The parking lot was VERY well lit and maybe that's why.
No sleep,no front desk
Reviewed 23 november, 2020
Checked reviews. WE booked RM. Current status of Hotel. 1st staff was amazing. When you look at the pictures they are misleading, room 405 had dust on head board, hair on pillow, and no battery in fire alarm, the toilet very loud. The phone was crusty gross stuff all over it, I had to clean so I could call front desk, due to loud neighbor in Rm 403 (whoever you are your an ASS) loud TV all night in to morning, I kept calling front desk phone busy. At around 3:25am I had had enough, went down to front desk, explained my problem, I was asked why I did not called the front desk, seriously did, I called several time to get a busy signal. I got no sleep pissed off we left without continental breakfast. It was the worst Hotel ever if you want a good night sleep and COVID-19 clean do not stay here.
Veronica is combative and rude
Reviewed 20 october, 2020
I am a Spire Rewards member at this hotel chain, their highest tier member. It is unfortunate, but nothing this hotel may do well can make up for the disgusting customer service provided by Veronica, the PM desk clerk. I simply needed some ketchup at approximately 8:30pm. I walked into the lobby and had to hear Veronica fussing at some other guest that was trying to enter the front door. Because Veronica was being nasty to another guest, I chose not to speak to her. As I approached the breakfast area to get the ketchup I needed, Veronica began fussing at me. She fussed at me for looking for ketchup, and for forgetting my mask. I admittedly forgot to put on a mask, but that does not excuse this woman's rude behavior to me or to the other guest at the front door. Because she was fussing at me aggressively, I walked back to my room and put on a mask. I was extremely offended by her behavior. She got me the ketchup I needed. I told her I would be reporting her behavior the following day. She responded "Go ahead!' A very nice and professional maintenance employee(Juan) approached me as I returned to my room and apologized for Veronica's behavior. Juan told me that Veronica often acts this way towards guests and employees. I apologized to Juan for the interaction I had with Veronica, and explained I only needed some ketchup for my dinner. He encouraged me to let him know if I need anything else during my stay, and encouraged me to report Veronica's behavior. Juan offered to bring me anything I may need for the remainder of my stay. Juan was instrumental in de-escalating this situation. People like Veronica do not belong in guest service positions. I wouldn't even allow someone like Veronica to work for me in a non-guest service position. Hiring her was a poor decision. I will not return to this hotel with my team of 4 guests due to Veronica's actions.