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TripAdvisor Review
Based on 1397 review
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The following services and amenities are available, but with reduced service: Complimentary Evening Social, Fitness Center, Breakfast.The following services and amenities are currently not available: Business Center, Pool, Valet Parking.Enjoy charm and sophistication at the Homewood Suites by Hilton...
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The following services and amenities are available, but with reduced service: Complimentary Evening Social, Fitness Center, Breakfast.The following services and amenities are currently not available: Business Center, Pool, Valet Parking.Enjoy charm and sophistication at the Homewood Suites by Hilton Baltimore hotel, at Baltimore's Inner Harbor. Ideal for long and short-term stays alike, our all-suite accommodations are set in the heart of the picturesque community of "Harbor East". We're only 10 miles from Baltimore/Washington International Airport and 1 mile from the Baltimore Convention Cent...
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TripAdvisor
Excellent
769
Very Good
386
Good
132
Reasonable
63
Bad
47
Business
347
Couples
266
Solo travel
49
Family
584
Friends getaway
92
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 11 September, 2021
I’ll start by saying the front desk staff was very pleasant and helpful. The general appearance of the room was sub par compared to other Hilton hotels. Dust and dirt seen in corners, mildew and staining in the bathroom and shower. The air conditioner was not working; set to 60 degrees and room temp was 78. We had to call two times to have it fixed. Both times maintenance came and made temporary fixes. The maintenance staff that came was professional and polite, but they told us the AC cannot be fixed permanently until the room was vacant because it would be an extensive repair. The door was difficult to open, becoming jammed several times to the point where I had to slam my shoulder into it. The bed was very uncomfortable and the pillows were horrible. There was no sponge or dish soap in the kitchen. All in all this was the worst Hilton stay we have experienced. This is not usually what we would expect from our favorite hotel chain. We were very disappointed.
seanbrewer25
Reviewed 7 September, 2021
Overall very disappointing for breakfast. Especially as a Diamond member. The room itself had a lot of broken items and was not cleaned very well. Aya was great and very welcoming. We will continue with Hilton for now but was not pleased overall.
jarent78
Reviewed 25 July, 2021
We stayed here and everything was fine until the guest next door left her dog in the room and it barked for 2 hours, until 1:15 AM. We called the desk several times, customer service and they did nothing. We were told to speak with the hotel manager in the morning during checkout for a discount and they refused to give us a partial refund as promised by the customer service rep. The staff was rude and unhelpful. It’s also good to know that this is a full pet friendly hotel, so every room can have pets in it. Not like other hotels where they have pet floors. I would not stay here again
Jet731717
Reviewed 21 July, 2021
The location of this hotel is great! Right near the water and great restaurants and bars. However, during a weekend stay, some of the guest can be very loud and rowdy. Also, being that it is in the middle of a busy area, it can be very loud outside also. Overall, a good hotel.
Candace A
Reviewed 17 July, 2021
Hotel staff was very pleasant. Room was just ok, damp and no room cleaning. Sink broke but was repaired the next day. Elevators never worked regularly. Location was very good and overall visit was decent
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