Based on 996 review
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Celebrated as one of the most popular hotels in Fort William, the Moorings Hotel is a hidden gem, located just five minutes drive from Fort William town centre but a million miles away from every day hustle and bustle. Situated on the banks of the Caledonian Canal at the famous Neptune’s staircase locks the location is perfect for a short stroll along the canal-side or enjoying a more strenuous walk along the Great Glen Way. For those on business, pleasure, an adventure or a special occasion the Moorings Hotel is the perfect stay for all! The hotel offers the best and most spectacular views of...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Reception servicesLuggage storage
Great hotel (I'd say 3*) with great staff.
Reviewed 4 december, 2021
Stayed two nights in the Moorings for the first time, on business. Self-serve check-in was fine, and there's always a staff member on hand to address any issues. I had a wonderful room, with the biggest bed I've ever slept in, and a separate lounge area with a sofa etc. The food (pub type) was delicious on both nights. But what I loved about this place was the staff. Each was very friendly and helpful. I wouldn't describe this as a 4 star hotel. I'd say 3, so if you want a traditional hotel check-in, slick(er) service and more than pub food, then I'd suggest you book (and pay more, no doubt) elsewhere. Personally I loved it and will definitely stay at the Moorings again.
Reviewed 16 november, 2021
The hotel has quite a lot of good points - location, car parking, rooms and food. However customer service falls below the standard one is entitled to expect from a hotel of this class. On arrival one would expect a personal welcome at reception and an offer of any assistance required. What you get is an automated check in machine which doesn't work properly so you have to look for someone to help you. The hotel is a labyrinth of corridors and stairs, so guests should routinely be offered assistance with their luggage - without having to ask. Some of the restaurant staff are quite raw and inexperienced - they really need coaching to raise their performance. Overall this hotel needs a visible management presence to improve the customer experience.
Reviewed 24 october, 2021
We had a two day stop at the Moorings and i can honestly say that the experience was absolutely the worst i have ever had in many years of travelling in both the UK and Overseas. In essence; - The automated check-in experience was poorly supported with elderly customers needing some assistance and not really receiving it in a timely fashion - some lights weren't working; the room overlooked the service area (someone has to i suppose); the hairdryer was missing (small point but we would have brought one if we were told there was none available) - on return to the hotel on day one after a day out we were greeted with no change of towels (despite following guidance on what to do if towels needed changing); no toilet roll and no refresh of teas and milk. - we waited 70 minutes in total for our evening meal to be served despite asking on four separate occasions about when food might arrive and in essence we were fobbed off with poor information throughout that time - several customers made their displeasure about the hotel services known in the restaurant area - on the morning of check-out we passed a mound of bed lined piled up in a communal area at the top of the stairs next to some chairs and a bookcase which apart from covid restrictions must have broken at least six infection control protocols - at checkout in the morning (surprise surpise) there were two other couples expressing their displeasure at the standard of service and i was told that i could have a £50 deduction on the bill which i said was laughable - i asked to see their complaints and refund procedure and it was clear that one did not exist as far as the duty manager was concerned - i also asked to speak to the hotel manager by phone (she was off site) but the offer was declined - we left (the bill had already been paid up front) and spent the period after our stay trying to get a refund - initially i was offered £200 reduction on a bill of £650 to which i said no. I subsequently heard nothing for days and phoned to speak to the manager but was unable to do so - i threatened to request a Mastercard chargeback (which surprisingly saw them spring into action to increase / action the refund offer) - I (against my better judgement) finally agreed to a £300 reduction and made an appointment to speak to the manager to provide my full card details in order to provide a refund - at the agreed appointed time I phoned the hotel to be told the manager was not on site. I said that was strange as we had an appointment to talk. Whoever answered the phone scuttled off and returned to the call to inform me that she was in an urgent meeting and was unable to speak with me. The whole experience of trying to negotiate some sort of recompense was infuriating to say the least. The experience was absolutely abysmal and i wouldn't wish a repeat of any of the calamitous occurrences on my worst enemy. Looking retrospectively at reviews it seems that they come in cycles interspersed by OK comments but from my perspective (and that's all i can write about) you couldn't pay me to stay at this hotel
A very busy hotel but managed decent service.
Reviewed 19 october, 2021
We stayed in the peak of travel for two nights and ate both nights in the hotel, check-in was an automated self service kiosk which does put a considerable damper on your arrival, personal service is important to me when I stay in hotels. The kiosk printed our door card and a till receipt with a map of the hotel on it, unfortunately the words and numbers and largely illegible on this but the signage to find your room is good around the hotel, Our room was very nice, comfortable and seems to have been recently refurbished given others reviews. Food was very well prepared and for the most staff were attentive and friendly apart from one. The rate I felt was very high for the standard I received, I pay less for Marriott's with better standards and higher levels of service. Plenty of free parking and fantastic views of Neptune's Staircase and Ben Nevis. I would stay here again.
Car Club Visit
Reviewed 8 october, 2021
A large group visited for two nights, our room was clean and comfy with large bathroom. Food was good, staff were friendly and pleasant but like many other establishments at present they were a bit short staffed. Plenty parking space, nice location beside Neptunes Staircase at the Caledonian Canal