The Rimrock Resort Hotel

Starting at

$ 196

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Lobby Sitting Area
Lobby Sitting Area

TripAdvisor Review

Based on 6689 review

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Property Location When you stay at The Rimrock Resort Hotel in Banff, you'll be in a national park, within a 5-minute walk of Upper Hot Springs and Banff Gondola. This 4-star resort is 2.6 mi (4.2 km) from Bow Falls and 2.6 mi (4.2 km) from Banff National Park Information Centre. Distances are dis...

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Property Info

Property Location

When you stay at The Rimrock Resort Hotel in Banff, you'll be in a national park, within a 5-minute walk of Upper Hot Springs and Banff Gondola. This 4-star resort is 2.6 mi (4.2 km) from Bow Falls and 2.6 mi (4.2 km) from Banff National Park Information Centre. Distances are displayed to the nearest 0.1 mile and kilometer.
- Upper Hot Springs - 0.2 km / 0.2 mi
- Banff Gondola - 0.3 km / 0.2 mi
- Spray River West Trailhead - 2 km / 1.2 mi
- Bow Falls - 2.8 km / 1.7 mi
- Banff Cascades of Time Gardens - 3.2 km / 2 mi
- Banff Park Museum \- 3...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Pool and wellness facilities
Turkish bathIndoor pool..
Reception services
Luggage storage
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsIndividually packaged meals available for dinnerFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedDry cleaning / laundry servicesFast check-inCoffee / tea in common areasSmoking areasIn-room accessibilityContactless check-in availableSupport for excursions / ticket purchaseParty roomMountain biking nearbyMultilingual teamQuick checkoutHealth clubSpa treatment roomsBreakfast available (surcharge)Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake time to pamper yourself with a visit to the full-service spa. This pousada also features complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Take advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This hotel also features compliTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this resort include complimentary wireless Internet access, Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this lodge include wireless Internet access (surcharge) and a fireplace in the lobbyTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sRelax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesDip into one of the 3 spa tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge serviTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this hotel include ski storage, gift shops/newsstands, aRelax at the full-service spa, where you can enjoy massages and facials. You''re sure to appreciate the recreational amenities, including a health club, an indoor pool, and a spa tub.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourElevatorBe sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting t

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    4115

  • Very Good

    1562

  • Good

    578

  • Reasonable

    262

  • Bad

    173

Travelers profile
  • Business

    705

  • Couples

    3108

  • Solo travel

    133

  • Family

    1755

  • Friends getaway

    477

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Magical Mountain Memories

Reviewed 3 december, 2021

We returned to the Rimrock after a long hiatus and we were not disappointed! The majestic views from almost every room in the hotel are always breathtaking. The hotel has done a magnificent job of keeping up the indoor ambience to match nature's outdoor setting. Upon entering the lobby you are greeted by very helpful staff and the Christmas decorating is top-notch! The lobby lounge provides a light menu and libations while drinking in the view and cozying up to the LARGE fireplace. If you want to shop and walk around the quaint town of Banff, the Rimrock provides free bus tickets to and from the townsite. The bus stops conveniently in front of the hotel. This allows your vehicle to remain warm and safe in the underground parking. The room had a fresh, clean fragrance and was very comfortable. We had a King room with a mountain view. 2 large leather chairs (which we knew were cleaned as opposed to fabric) made relaxing with our cocktails even more enjoyable. The furniture is showing wear but were told they will likely be updating soon. The Primrose dining room is awesome and if you are there on a Wednesday for pasta night you will be in for a real treat. Make sure to get your reservations in early! The staff are very friendly and helpful. We will be back! Loved the RIMROCK!!!

PJFortney

Rimrock Hotel A Hidden Gem

Reviewed 1 december, 2021

My husband and I just spent 3 nights celebrating our anniversary at the Rimrock Hotel in Banff. My my my!!! What a great hotel this is. Our experience was beyond amazing... And trust me when I say that because I have been to the best Caribbean, Mexican, US hotels and I work in the industry as a Travel Agent ... Never thought that such a unique experience was available in Alberta Canada. Best dining at the Eden 5 star restaurant.... A must Try! Rooms spotless. The best part of our experience was the amazing staff. From the moment we arrived they never failed to impress.. And their service just got better and better.. When you Remember the names of so many team members because they make every touchpoint of your stay so memorable... You know you onto something great!. THANK YOU RIMROCK for shinning light on service par excellence!!. See you again for my next Banff getaway

ejames1

Nice venue

Reviewed 30 november, 2021

Nice location with lovely views. The lobby is on the 7th floor which I think staff should explain during check in as I am not the first person who stood in the elevator pushing floor 1 and have the elevator not move. So floor one is restricted for staff accommodation. Who knew? The food for the conference / meeting I was at was excellent. Great variety of healthy foods with gluten-free and vegan options.

Melinda M

Great Hotel, Friendly Staff

Reviewed 29 november, 2021

This was our second time staying at this hotel. I absolutely love this property. Beautiful view, clean hotel rooms, and friendly staff. We had almost a perfect stay this time, everyone was super friendly and accomodating. I wish I remembered everyone's names but I would like to name a few that I made sure to memorize - server Nick from Australia at the lounge definitely made our visit very special, we had some good laughs and good service. Thank you, Nick!! Eddine Rebault at the valet made sure our car was warm and had bottled water for all of us in a car. Your beautiful smile and attitude made us want to come back to this hotel again. The hostess at the Primrose restaurant that just recently arrived from Lithvenia was also very friendly and fun. We will be coming back in January again! The only hick-up we had was the water wasn't draining properly in a bathtub but it was fixed as soon as we mentioned it to the front desk person.

Uli2013

Worst customer service ever!!!!

Reviewed 28 november, 2021

Ok. I reserved online from your lobby. Asked for the key to see the room. I was told your hotel had the best views. You gave me a view of some trees and no mountains what so ever at 1000 dollars for 2 days. When I said that was unacceptable. No one tried to resolve the issues. So I said I was canceling the reservation. As I hadn't even stepped foot into the room. The reservation was placed 14 minutes prior. You told me you would keep the money. Sorry 500 a day without a view. That's why people go to banff. That's why people choose your hotel. One of the best views in town. You didn't offer it to me. When you refused to give me back my money I had no choice but to stay. The second option room had a much nicer view. But I have to question why you didn't give me that view as the two of them were the same price and I was complaining of no view. We could of resolved this in minutes. After that the room you placed me in had dogs above me. I heard them running back and fourth all night. The adults were screaming as if watching a foot ball game when the local team scored a goal. I made a complaint. After 4 hours of hearing non stop running and screaming. The noise never subsided. You stole my money. And you refused to be professional. I have stayed at motel 8s that I have given a better review too. Your hotel staff made my holidays suck. Your customer service blew. Your thieft tactics were a disgrace. Anyone looking to pay 1000 dollars be disrespected abd robbed.... this is the place to be. For anyone that wants a hotel with a view and to be treated as a paying client.... stay away. I am not a cheap man..I drove across country. Spent over 10000 dollars to get to the hotel. To have a view. To have an experience. When I told them I was feeling defeated they did nothing. Till I was raising my voice infeont of the guest. Asking why they were stealing my money.

Powell182