Poor service from Reception, Restaurant and Lobby Bar
Reviewed 17 February, 2020
As we come traveling from Santiago de Cuba, we stopped in Bayamo city. Looking for a place to lunch, we enter this hotel and request info at the reception. The girl assures us that the restaurant is opened. When I entered I was impressed with the setup. Very luxurious. I wait for a while, then started to call 'Hello' ....Hello ...Hello. Nobody shows up. I go back to the reception, the girl goes to the restaurant kitchen and returns explaining that the personnel was having lunch. We then go to the lobby bar to kill some time. We ask for beer. They don't have because they don't want people from the street to crowd the place (that is ok but wouldn't be nice to have them at a high price? I wonder). We then drink water, pop, etc. It amounts to about 4cuc (100cup) more or less. I try to pay with a 1000 CUP bill (about 20 cuc). The girl doesn't have change, she says. I had to look for every coin in our pockets to be able and pay. Then I mention I was going to give a bad review, the girl in the bar goes nuts. She starts explaining and explaining the UNEXPLAINABle... appalling experience. DO NOT RECOMMEND this place. For management, this was on January 26, 2020
Nothing very special
Reviewed 10 February, 2020
I had dinner, bed and breakfast here on a 1-night stop while touring the island.
The bedroom and bathroom were both very small -scarcely any space to move around or store luggage - and very basic, but was clean.
Dinner was OK, and unusually in Cuba offered wine as an inclusive drink. Breakfast however was pretty grim - thin, diluted "juice", weak coffee, plain omelette and unappetising white bread.
I would not stay here again.
One of the better hotels in Bayamo - central, comfortable & with friendly staff
Reviewed 25 January, 2020
The Royalton is a very good accommodation option in Bayamo. Great location just off the central square. Close to the post office, cinema, coffee and ice cream sundae shop. You are also a few minutes walk from restaurants, travel help and local peso / cuc stores. We had a room facing the pedestrian square with little noise and a nice view. The room was comfortable, plumbing, fixtures and fittings all worked and it had a safe. Wi fi available for 1CUC (1USD) per 1/2 hour in the lobby. If you are in Cuba for a little while the local ETESCA card is worth buying and very cheap. The Royallton lobby bar was good for coffee /drinks, and breakfast was very good (you can ask for an expresso if you don't want drip/percolated coffee). Staff were friendly all up the Royalton was a very good Cuban hotel
Outstanding Cuisine in the Heart of Bayamo!
Reviewed 25 May, 2019
This review concerns the restaurant, not the accommodations, at the Hotel Royalton. After a carriage ride through historic Bayamo and a brief tour of Plaza de la Revolución, our tour group enjoyed a very delicious lunch at the hotel. The staff was very friendly and attentive. The hotel building is very beautiful and is well maintained. A side note: During our visit, the city was preparing for a visit by Cuba's president, Miguel Díaz-Canel. It was great fun to witness the preparations underway. The president was scheduled to address an audience from a platform a few yards removed from the Hotel Royalton.
Reviewed 22 April, 2019
This hotel has a lot of grandeur from long ago. The architecture is very beautiful. The room we had was not big but sufficient. The bathroom was nice. The foyer was also beautiful, a wooden reception desk, a nice bar and some good chairs. The breakfast was a bit simple but ok.