Based on 3354 review
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This property boasts a countryside setting in Bedfordshire. Luton Airport is just a 10 minutes' driving distance away. Heathrow International Airport is a 40 minutes' car journey from the property. Stunningly situated amidst 1,000 acres of parkland and gardens, which were designed by Capability Brown, this spectacular hotel oozes regal elegance and splendour. Mature trees are dotted throughout the surroundings, while the River Lea flows by the property. This luxurious mansion tempts visitors into a world where classical charm, contemporary style and traditional elements are combined. The sumpt...More details
Check-out ends at: 11:00
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Pool and wellness facilitiesIndoor pool
Reception servicesConciergeLuggage storage
Baby shower plus spa day
Reviewed 24 november, 2021
I can't recommend spending an occasion here highly enough. Staff were friendly, attentive and informative with a relaxed manner which put us at ease in the great stately home. The Rooms were lovely, beds comfy, shower brilliant. Spa treatment (facial and shouldee/head massage) was the best I've ever had. They made our event feel special ❤️
Excellent stay, credit to the staff
Reviewed 21 november, 2021
Stayed for 2 nights via golf break and having read sone of the reviews was slightly apprehensive, however had an excellent stay all round and our experience couldn’t have been further from a lot of the negative reviews. So I would very much come with an open mind and judge for yourself. Staff we very polite and attentive, genuinely making a concerted effort make the stay enjoyable and stress free and this was from start to finish. The room in the Country Club was good, spacious, well kept and pretty much immaculate; the bathroom especially was much larger and more plush than expected. Really far from sone of the reviews seen, sone minor tired marks but nothing in to ward. The whole Country Club, Spa and communal areas themselves were clean and tidy as a whole, obviously attentively looked after. All round had an excellent stay and would highly recommend it as a golf break. Golf wise the tee boxes could do with a bit more attention, especially hole descriptors etc but all round good experience and challenging course. Great time judge for yourself, staff deserve the credit.
Avoid - rude reception
Reviewed 17 november, 2021
Phoned up today to book 2 spa days for a 40th birthday present. Phoned about half a dozen times and whenever I eventually got through I was sent around the houses with no one helpful picking up the phone. Eventually spoke to a lady who explained I needed to book online (website not too helpful either). I queried why this had not been mentioned earlier only to be met with quite extreme rudeness . I was interrupted half through my question and when I asked to finish my sentence the woman literally hung up on me! Suffice to say I will be taking my money elsewhere.
Great location, staff were rude and unhelpful though
Reviewed 14 november, 2021
Good location and loved the look of the hotel and room. However staff were appalling, in the bar and restaurant particularly. When we went into the bar and asked to be seated the senior woman was very hostile and left us for over 5 minutes standing there, repeatedly asking if we were staying in the hotel, quite rudely. Equally when we went to dinner in the Wernher hotel, we stood waiting for anyone to as much as greet us for at least 5 minutes before we eventually saw ourselves in and stopped a waiter, one of many that just kept walking past. The food was presented beautifully and tasted good, however from about 3am I suffered from food poisoning. Furthermore, when we phoned reception in the evening to ask what time breakfast was served until, they said 11.30. When we went for breakfast, again we were ignored for over 5 minutes as workers kept walking past us, until we were told breakfast actually finished at 10.30(the 11.30 time was apparently for the Brasserie, which the receptionist hadn’t said). Therefore we went to the bar area and ordered tea and orange juice, which we were charged for (despite having breakfast included in our stay, and which we only missed due to being told the wrong time). The porters were very good and very friendly but the rest of the staff really let the hotel down. In the morning as we were checking out we were going to mention the food poisoning, but no one even asked how our stay was or how we were, so we saw little point in it in the end. A beautiful hotel and great location but was really disappointed with the staff.
Reviewed 14 november, 2021
We visited for my Grandparents diamond wedding anniversary. On arrival we had a fantastic welcome with beautiful surroundings. Ordered drinks to sit in lounge area which were taking a long time until Kamal arrived to save the day. He truly was star of the show & host with the most. Upon entering the restaurant we were very impressed with spectacular surroundings & attention to detail. When the food arrived we were not disappointed. The service apart from Kamal was a little bit slow but did not ruin our fabulous day. Prices on the steep side but definitely worth it for a special occasion.