Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Rooms are nice, pool area not well maintained
Opinión escrita el 29 de Agosto de 2021
The room was very clean and the staff was very nice. However, the pool area is not well maintained. As you can see from the pictures, the water is green. The rock wall area has an emerald green colored substance that appears to be mold growing along the edges. You can't see underwater with goggles for more than a foot or two. The toddler/splash pad area looks like it's indefinitely closed. There is a chain in the 4 foot area that used to hold a floating object but is now just a pile on the bottom. The water temperature was very comfortable. Usually my toddler gets too cold in pools but not here. There's no lifeguard on duty and I didn't see a staff person working the area. It also doesn't take much for it to feel crowded.
Opinión escrita el 14 de Julio de 2021
I used to love to come to this hotel/mini-waterpark when my daughters were young.
What a difference a decade makes! The previously well-maintained, hospitable hotel is now a dingy and decaying health hazard with cold and inarticulate staff. Re: the pool area, I personally hoped that all kids were up-to-date on their tetanus shots since the metal staircase and basketball hoops were bubbling over with rust. Just gross. The much looked forwrd to pirate ship/splash bucket display -- perfect for toddlers -- was out of order. "Pool staff" sat at a table looking at his phone without barely giving notice to the teen-age hooligans dangerously jumping past smaller children. As for the morning breakfast -- tables/chairs weren't even set up in the breakfast room! Guests were handed a bag and told to pick from 3 breakfast cereal bars, an apple sauce and a cheese stick. A staff member showed us a Jimmy Dean sausage patty and said, "you could have this too." Uhhh.... Whatever happened to putting out a breakfast buffet and getting to make your own breakfast? As there was no place to eat, my daughters and I stood in the lobby munching on a cheesestick. And all of this loveliness for the price of $139 on a Tuesday night! For all of these reasons -- and the teenage boy mumbling directions for payment at the front desk -- we won't be returning to this hotel again.
Splash Harbor saved my daughter’s birthday!
Opinión escrita el 19 de Abril de 2021
Long story short, my daughter’s birthday wish was to swimming. Doesn’t sound so hard, but with Covid and being cold in Ohio, it was trickier than I thought. Splash Harbor absolutely went above and beyond to ensure we had a great stay. We ended up staying on a Sunday night and although check in is at 4, when I called and explained the situation, they offered us an early check in at 1. Then, the next morning when I had a zoom meeting that went long, they were unable to offer a late check out, but they allowed the kids to swim for 2 hours after that. The facilities are clean, the staff is friendly and helpful and I would recommend this hotel to anyone with kids that love to swim. It was affordable and I would have paid twice that amount for all the fun we had.
Nasty! Would never go again!
Opinión escrita el 10 de Abril de 2021
We did an Ohio vacation for spring break, and had planned to stay here for one night between Cleveland and Cincinnati to enjoy the water park. This is by far the worst hotel I’ve ever visited. Upon arrival, we were greeted in the lobby with the smell of mildew and chemicals. The restroom in the lobby was filthy and I saw 2 dead roaches. I then proceeded to check out the water park, and it was packed. Like shoulder to shoulder. It was very small, smelled terrible and the water was yellow/green. Another family stated they were covered in smile after getting out of the water. We immediately left, and continued onto to Columbus for the night. On the way out, we saw a couple having sex in the hote parking lot on the hood of a car. Terrible hotel, steer clear!!
Disappointed Dirty Waterpark Hotel
Opinión escrita el 6 de Abril de 2021
Don't come here for just the waterpark. It is very small and not enough room for 160 people to easily move about. Very crowded most of the time. It is dirty too. You can see where it needs a complete overhaul and re done. Rooms are small. 4 people max in the 2 beds very tiny. Arcade small not a lot of space. Overall decent but if coming just for waterpark understand it will be crazy busy. And cleaning in the waterpark needs to happen. Also found a stink bug in the bathroom. Not the best hotel pool we have been to.