Based on 2148 review
Select the date of your trip
This charming adults-only hotel is located in Bento Gonçalves city. There are a total of 128 128 on the premises. In addition, Wi-Fi access is offered at the establishment's common spaces. Additionally, the premises provide a reception service the whole day through. The null applies a sustainable policy. The null features its own business facilities suitable for seminars, training or meetings of any type. null will truly appreciate the wide array of entertainment and leisure services and facilities offered.
Check-out ends at: 11:00
Pool and wellness facilitiesPoolOutdoor Pool.
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Reception servicesConciergeLuggage storage
Horrible experience at this so called “signature 5 star place”
Reviewed 1 november, 2021
We went to Spa do Vinho to try to dine. We stayed there last year and it was great! Service was impeccable! This time they were not available and we tried booking the sunset experience at the restaurant. The day before I called nearly 13 times and the phone line just got disconnect. Yesterday when we finally got an answer they said it was probably going to be canceled due to the weather forecast but they had some cancelations and would call if they re-opened. Since there was no storm (nor a phone cal either), we decided to go to the restaurant to try. When we arrived we were given a parking ticked and at absolutely no time were informed about a fee charge. When we got to the host he said they could not accommodate us. Even though we were frustrated since nobody called back, we were ok since no one had the obligation to do it since we did not have an initial reservation. When we got to the gate the person informed us that we had to go back to the reception to validate our parking ticket. Once there a person named Mariana charged us for it. We explained we had nearly spent 10 min at the place and she still said in a not polite manner we had to pay. And we did. When we asked for a receipt she said they don’t do receipts for a parking ticket. We insisted since there is a fiscal law in Brazil that states that one must be issued for any service or product you sell. She continuously saying it was not a practice at the place. I asked to speak to the manager SEVERAL times and she said he would not come to talk to us. About 30 min later when I said I was going to call the police then, since they were going against the law, a manager (Nicolas) who barely said good afternoon to us said their finance department was closed and if I wanted I could get a receipt today (again against the local legislation). I went through the entire story and he as extremely rude and I said I could call the police. Not to mentioned he was wearing a mask only half way in his face, configuring another law breakage since it’s mandatory at the city). It was a small fee and honesty I wouldn’t mind paying had I been told before. It was a matter of wasting my time being poorly treated at a “5” star hotel! I was promised to be sent the receipt today during business hours and it is now 6PM and nothing is sent. I will never return to the place. As I said, I never expected to be treated the sai I was at five star “signature” place! Having to tell the receptionist I was going to call the police to have a manager as rude as she was to come talk to me it’s absolutely unacceptable. Not the Marriot treatment I am used to! When we left we also noticed the restaurant was not fully occupied, so again it shows no care for the guests! One thing is for sure, I would never return and will make sure the authorities know about the fact that the hotel is going against the legislation. Very sad since last year we had a great experience.
Jewel on the top of wine country or called wine valley
Reviewed 21 september, 2021
This is a non sponsored review. Hotel is managed by Marriott group under Autograph collection. Local front desk and drivers are very friendly and welcoming. The building stands out since it is on the top of a hill and it is L shaped with 6 floors. Hotel is surrounded by orchards , cypress and vines. Absolutely beautiful. Room 203 is bare and a bit outdated. Sleep quality is great Shower and towels are of good quality Cleanliness is very good . Breakfast is the hidden secret, great cakes, eggs, juices and breads. The mostly attentive staff is the bartender named Alcindo Look for him to get local wine tips, cocktails and ideas. He is always pleased to help guests. Check in procedures are done on separate round tables. David was keen to help and was a bit on rush. First time there was expecting to have a more attention to service. Staff is trained to ask guests to book all ac. This is boring and daunting. During sunset staff asks you to book for a sunset wine tasting. As I arrived had no time to decide or not. I just showed up at 1745h and tables and seating area was packed with guests. Booked a table at 9pm. Hostess did not know my table, ordered steak with risotto. Medium cooked to well done. Steak was medium rare. Called manager Dejair and addressed the issue. Following day went to the veranda to enjoy sunset. It was not allowed because I did not have a booking!! It was Monday and hotel was not packed. Totally unexpected and unbelievable. Alcindo the local bartender fixed a table for me in the main lobby. No other staff or management or director spoke to me. Later on during dinner manager Dejair, local sommeliers Felipe and others were attentively. Hotel has to retrain staff to be less stiff and more prone to serve guests . Local staff Felipe, Dejair should be trained to offer personalized TIPS to clients. Hotel has to have a contemporary and more engaging customer experiences, wineries, local foods etc Pros Location: on the top of a hill facing vineyards Cons Stiff and dated client experience. Some of hotel procedures and staff training need to be updated immediately : hostess stands up to check if guests made reservations or not to the restaurant
Nice view with terrible service.
Reviewed 24 august, 2021
We went for lunch at the restaurant’s hotel for a lunch. Place is fancy and we expect a nice meal before going for more wine tasting experience. The meal never came after a 1 1/2 h waiting. No reasonable explanation was given and we had to leave, so we asked for the bill. No apologies at all. I don’t recommend this place for a meal nor stay at this expensive and low quality service hotel. A complete disaster!!
Great location but the service could use improvement. Do not consider this location if you do not speak Portuguese.
Reviewed 2 august, 2021
My wife, 2 kids and I chose to go here based on the spectacular images. The place is situated in the middle of a vineyard. Stunning views. Simply cannot he beat. However, the food was not what we had expected, burnt in some places or undercooked. They even burnt the grilled cheese. The sizzling sound was nice when delivered to the table but it was weird eating burnt cheese in that wonderful ambience. The service in the restaurants were very good. The rooms were ok but the bed was lumpy with the box spring the size of a king bed with 2 twin matresses thrown on top. There was this 5 inch area around the bed where the box spring showed. Not sure if it was on purpose or simply how this place arranges their beds. The water pressure in the shower was excellent but the shower head shown signs of rust. So all together, not great but not that bad, right? Well, my kids and I speak Portuguese well enough to get around without a problem. My wife does not. I had taken time to arrange a spa treatment for my wife one day while the kids and I visited area wineries. I completed all the paperwork. However, when she returned to the spa in the afternoon, she was sat down and told to complete the same paperwork again. Was it missing? Did they lose it? Was a for forgotten? No clue. She couldn't communicate that this was already done so completed it again. They then tried to have her wear a robe that was too small while providing other clients larger thick robes. To my wife, the staff seemed to think this was funny and laugh as she was struggling with it while in front of others. She felt humiliated and ran back to our room. I returned to the hotel at once after finding out what had happened. No excuse; some patience and attention could have avoided this problem from happening. My daughter and I spoke assertively to their manager and staff and they acknowledged that something happened but they themselves didn't understand the severity of the situation. We canceled the last 2 procedures and didn't return. We will not be back.
Incredible setting for a spa resort in the wine region
Reviewed 17 february, 2020
We were visiting Bento and noticed that this hotel was part of the Marriott brand under the autograph collection. The rate was decent so we booked a few rooms. It is about 20 mins from the city along a winding road. Uber won’t come out here so you have to take a taxi or drive. The property is gorgeous and very grand when you arrive. The main lobby is like stepping back in time. Very nice reception with sparkling rose wine while they check you in. The room was smaller and older than expected but what a view! It was like looking out to Tuscan vineyards. The room itself could use a bit to an update and there was some maintenance issues that I could see. A nice bunch of grapes were in the room. As an elite Marriott you get free access to the spa. They have an outdoor pool which was very refreshing. The hot tub is not very hot so I wouldn’t trust it. Some mosquitoes around the hotel grounds. Overall a very nice stay and different from the standard hotel experience.