Based on 526 review
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This comfortable hotel is located in Lenox Area. Gateways Inn & Restaurant guarantees a quiet stay as it counts with just 11 11. Moreover, there is a wireless Internet connection at hand in communal areas. Delegates may wish to hold a meeting at this null ideal for business trips.
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesBusiness Center
Michelle is the 5th Star!
Reviewed 26 november, 2021
We have eaten several times in the restaurant and it has been excellent. As to the inn there are a few things one should know. 1. Instead of providing breakfast at the inn you are given a gift card to the local cafe 2 blocks away. It’s not far but if it’s cold (or snowing) you’ll want to drive. 2. Staff comes on duty I believe at 8AM (I do not know what time they leave in the evening). In other words, if you are uncomfortable being in an inn with NO staff on duty you should think of another alternative. 3. We initially were in the room named Ophelia but it was oppressively hot. We were moved to the room named Rosalyn and it was much better. I have however continued to be impressed with the staff that works at Gateway. In the inn there is Michelle and Hunter who were extremely helpful and in the restaurant there is James, Jessica and Tom. I hope senior management appreciates how hard these employees work.
Lenox Leisure Ideally Located
Reviewed 19 november, 2021
After searching for a place to stay for a long weekend break in the Berkshires, and Lenox in particular, we finally chose Gateways Inn. We've been to the Bekrshires many times, mostly on days trips, but this time we wanted to stay a bit, unwind and explore. Located in Lenox, we thought the Gateways Inn would be ideal from what we saw and read on their website. It was steps to the center of everything in Lenox. Overall it was a wonderful experience. We stay in the Miranda Suite, a gorgeous room with plenty of bright sunshine. Two gas fireplaces, two sofas and a couple of chairs in the sitting area, plus a king size bed and two more chairs in the bedroom meant plenty of room. There was also a book shelf along one wall, loaded with good reads. Also the architectural details craftsmanship (original?) were amazing.Where I will fault the Inn however is with the bathroom. Although spacious (it included an ante-room where there was a small refrigerator, Krups coffee maker, some bottled water and a large table), the bathroom was an ice box. Radiator heat registers were all around the suite, including in the bathroom, but were stone cold. The little bit of heat we could get in the bathroom came from the towel warmer (a nice touch regardless).In the spacious bedroom, the phone charging ports on the nightstands didn't work. They weren't plugged into anything and needed an adapter in order to be plugged in. Also along the top of the ceiling above the windows facing the street in front of the Inn, there were clear signs of water damage and/or wood rot. You could see where the crown molding had pulled away from the ceiling and the paint was flaking. Additionally there was a musty smell emanating from behind the headboard of the bed. This wall had obviously at one time been windowed, but has since been boarded up and finished in keeping with the rest of the room, but I suspect behind this wall there is more water damage/seepage. For all three of our nights there was a jazz ensemble playing in the dining room. That was a nice treat. It was wonderful to sit at the bar and hear live music. As for the food in the restaurant, it was eclectic and good, but somewhat unremarkable. Certainly the menu descriptions make the dishes sound tantalizing, but somehow the dishes don't seem to live up to their billing. The eggplant appetizer however, was a star. The burger was packed with flavor and cooked to perfection, but became too soggy to eat as a burger; had to knife & fork it. They should rethink the bun. We also had the chicken breast entree, one that should have been very flavorful with a middle-eastern twist, and while the chicken was perfectly cooked, the dish overall, was rather bland. The restaurant and bar staff, however, were OUTSTANDING. Tom, Felicia, James et al couldn't have made us feel any more welcome, and gave us some good tips on "off the beaten path" places to explore while in the area. Hats off to them all. One last note: we didn't realize until AFTER we made our reservation, that the "included breakfast" was not included. To clarify, the breakfast was not offered at the Inn for some reason (still undergoing renovations to the kitchen? Staffing?), but instead the Inn offered gift cards to a small, nearby cafe, "Shots". And I do mean small; as in only three 2-seater tables inside, and a few outside. Although not a huge inconvenience, one still had to leave the Inn, and depending on the weather, that can be off-putting, as was the case the first morning we were there, when torrential rains were blowing sideways. THAT was NOT FUN. Still, even with these few shortcomings, we'll certainly return.
A lovely Autumn get-away.
Reviewed 26 october, 2021
Gateways Inn is a lovely in-town destination. The rooms, although older are charming. Our room was on the street side, we thought it might be a concern due to traffic noise, not at all, as Michelle the Property Manager pointed out to us while making our reservations, Lenox is a small town. The common areas are bright and nicely decorated. I had planned to make a dinner reservation in advance but never got around to it, even though it was Sunday evening, the restaurants were fully booked. Thankfully, the restaurant at the inn, Gateways Inn Restaurant was open that evening, dinner was very good, the dining rooms are very nice and we thank the staff in the restaurant for seating us without an advance reservation.
2 night wedding
Reviewed 20 october, 2021
This is a lovely Inn right in the heart of Lenox. Walking distance to everything. Very clean and friendly staff. The only problem I saw was the heat/AC. My room was very warm and when I asked how to turn on the AC I was told it could not be done due to the way the AC/Heat was set up in the building. Also if you are there during an event or when the music is playing on the first floor, you will hear the music in your rooms. Some of the rooms are right above and right next to the piano.
My Gateways Stay
Reviewed 30 september, 2021
I would never give this place a "select"grade. The bedsheets were like sandpaper. Organic linen may be trendy, but they are awful to sleep on. We could NOT get the TV to work. There was no extra blanket in the closet, and the room was cold. I had to ASK for soap, although the maid apologized.And the room rate was exhorbitant. And no one from the Inn was on duty all the time - this is unacceptable. Also, the keys were canceled BEFORE our last night. This is no way to run a hotel.