Based on 1679 review
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Located in the heart of Germany's capital, this establishment occupies a prime spot on the city's Tiergarten park in the tranquil diplomatic quarter, close to the Kurfürstendamm and the Potsdamer Platz. The luxury hotel recaptures the glamorous flair of the roaring '20s and affords business travellers and guests of all kinds, all of the modern comforts. The luxurious equipment combined with the classical ambience ensures that every stay is an experience to remember. The traditional rooms feature complimentary WiFi, satellite TV and minibars. Suites add separate living rooms, one has a private ...More details
Check-out ends at: 11:00
Pool and wellness facilitiesEnjoy recreational amenities such as an indoor pool and a steam room. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a fireplace in the lobbyBe sure to enjoy recreational amenities including an indoor pool and bicycles to rent. Additional amenities at this campground include a television in a common area, a picnic area, and barbecue grills.
Transport optionsTowels and bed linenBicycle storage
Reception servicesBicycle storageConciergeLuggage storage
Long day, frustrated a bit
Reviewed 25 november, 2021
Hi hi, oder Hallo! Just landed to the hotel after a looong day. Being a Platinum, I was told, the hotel is ausgebucht, meaning, sold out. Therefore, one of the two rooms is upgraded to corned room, which I gladly gave to our other family members. But, since I cheked, Marriott website advised, there are Junior suites, even exec available, even on at this time (2158 local, as I write). Why the hotel and/or staff lies on these issues? I actually do not mind to stay here, even the table is like after small kitcen war (3010) and security on the door is poor (no security lock). But the person, who lied to me on the Reception, should think, or the management should think a bit of how to go with these things. As I have been told, you should be JW Marriott soon. If and if, but start with the honesty. Another thing is, if the management sees, no upgrades to given. I have seen that as well in Marriotts earlier, especially in Germany. But state that outloud for Gods sake. Well done folks this time. Please do not bring any presents to our rooms, please do not call. That train went already. Well spent 170 euros per night w/breakfast. 170 euros per night for this customer service........
Lost and founds are repeatedly never found and hotel management does not care
Reviewed 9 january, 2021
Even though I visited this hotel little bit more than a year ago, I never quite grasped how this can be a four star hotel. It was left in my to-do list for quite some time and it still makes me mad. I spent two nights there in December 2019. The rooms are pretty spacious, beds were comfortable. Rooms, wellness and the whole hotel looks a bit dated, but still fine. What is mesmerizing is level of service! After about hour after we left the hotel, I realized, I forgot something. I immediately called the hotel, that certain items were forgotten in the room. I got the information, that my items will be secured and ill get a call back. Because I was worried, I even sent an extra email with reminder to the hotel email some 20-30 minutes later. I called again in the evening, the next day, the day after with no reaction. Once I was transferred a to a lady, that refused to talk in English and simply hung up. When I tried again with my broken A2 German, she was just silent. So my mother who is fluent in German tried to call again and was told that it is being handled. More than a week later I call again what is going on. They said that they are going to check now. Someone else was staying at the room that day, so no check up. The next day they checked and my items are suddenly not there. Surprise surprise after more than a week. Instead of checking the very moment, before someone could even be checked in in the room, they decided to wait it out. Because they probably do not care about üntermenschen aus Tscechien. I wonder if people from Western Europe would get the same treatment. I called numerous times, tried to explain why this is a very bad service and how their process do not work. Not worthy of the starts hotel has. But hotel manager said it is ok and he is very sorry.
Nice hotel in central location
Reviewed 20 december, 2020
A nice warm welcome from the staff. We arrived late at the hotel cause we came in with the last flight from Frankfurt. Upon arrival, we received a courtesy doggy bag with sandwich, water, fruit and musli bar in it, since room service was not available! Very nice and friendly gesture!!! Spacious rooms, nice bathroom. Location is great...only a few steps away from the Tiergarten in Berlin. Potsdamer Platz with it shops, stores and different subway lines in walking distance! Was a very pleasant stay! Thank you!
Didn’t reimburse for a covid19 cancellation
Reviewed 30 october, 2020
I was supposed to assist to an event in May that was canceled due to covid 19 The hotel not only didn’t return the pre payment ( just a token amount )but didn’t evev provide a receipt...!!! No flexibility at all due to the crisis So be careful
Poor customer service
Reviewed 9 october, 2020
I was unable to stay at the hotel due to Covid 19 and not being able to travel from the UK. After sending numerous emails explaining the situation and after being charged, they finally responded and said my request was being passed on to the accounting department. This was two weeks ago and the last bit of contact I have had with them. They ignore all emails and have failed to issue a refund. I am now £350 worse off with nothing to show for it. This negative review will be changed if the refund is issued but from start to finish, the customer service has been poor. Liam Pealling