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NOVUM Hotel Ravenna in close proximity to the Schlosstrasse and the subway station Steglitz! The central location in the middle of the capital allows both the business and the private traveler to reach all destinations in Berlin quickly and easily. The NOVUM Hotel Ravenna Berlin Steglitz is comfortably and contemporary equipped and is located in close proximity to the Botanical Garden. Functional rooms in different categories, free Wi-Fi and an extensive breakfast buffet await every visitor in a newly designed hotel.
Check-out ends at: 11:00
Not responsible and not satisfactory
Reviewed 15 august, 2020
Today is the third day I’m staying here... The first day I arrived they gave me the wrong room (standard instead of queen-sized) and when I went back they told there is no queen-sized bed till to tomorrow. I needed to be at the receptionist at around 10 am, I was already tired and thought “it will be okay tomorrow”. You can guess what happend in the morning... There still isn’t a queen-sized room and they will give me one 100% the next day. At this point I was annoyed and they wanted to give me 2 days of breakfast (pick-up) for free. Like how does a 2 days breakfast compensate me for my room?! The lunch they made may be less then 2 euro’s while the room prize is much higher! I asked for a restitutions for the room and I needed to send a mail to them, which I did. The next day.... So that’s today 15th of August. Same story again, there is no queen-sized room free till tomorrow, but: “I will make a reservations for you so that it won’t be taken”. Couldn’t they do this yesterday?! So I complained about it and they wanted to give me late check out as compensation, which is still not a suitable compensation if you ask me. In the end they gave me €20 back for THREE NIGHTS (today will be the third) in a standard room! This is reallt bad service. They even told me that the queen-sized room is smaller then the room I currently have, like WTF?! Like I said (and they confirmed it): “So the room pictured online aren’t an accurate representation?!” The receptionist said yes. Isn’t this fraudulent?!?! There is one good point: the staff is friendly! Only the system is bad..
Should be CLOSED down for renovation IMMEDIATELY!!!
Reviewed 22 may, 2020
The carpets are FILTHY in the hallway/corridors!!! Hotel should be immediately CLOSED down for full renovation!! Germany hotel inspection should definitely take a visit to this hotel immediately!!! All the furniture in the room was awful, peeling etc.. The bathroom had broken parts. The toiled needed to be cleaned! (and the push button was DIRTY!) The dark, very uninviting, DIRTY padded cover on a sofa, needs to totally removed! There is NO light near the bed, one has to get up from bed to turn a light on. The fabric seats in the breakfast room were SO DIRTY! Extremely disappointing and uncomfortable to sleep here. The tile floor from the kitchen to the street, is SO FILTHY, guests have to pass this area to use the elevator to the rooms. A DISGRACE! The staff that I encountered was nice enough. Including at breakfast. The selection of food at breakfast was quite nice, lots of items to choose from! (but with so many things dirty, including the seats at breakfast takes away from the good food that they did offer. CLOSE DOWN and RENOVATE ASAP. Good location for sure!
A little gem
Reviewed 5 february, 2020
Stayed here 1-4 February 2020 and would recommend this hotel for a short stay in Berlin. Yes the decor could be updated but the bargain price reflects this. Our room was clean and housekeeping visited each day. The breakfast had enough choice that the fussiest eater would find something to start the day. The proximity to the well run, easily navigable public transport system makes Novum Hotel a great choice to stay in Berlin.
Reviewed 29 january, 2020
Very ordinary hotel but very easy for using Bahn. Friendly and helpful staff. Room very basic and very much could do with a makeover. Locality safe but not too much variety in local restaurants - seemed most people were buying food outside on stalls.
Convenient for rail connections around town
Reviewed 15 january, 2020
Very ordinary hotel but very good for getting around town on a budget. Friendly helpful staff. I felt safe going out at night in the area - but was rather disappointed by choice of food around - seemed to be mostly Asian or Italian. No cheaper than London