APPALLING IN EVERY RESPECT!!!!
Reviewed 21 September, 2021
EXTREMELY NOISY, had to change room at 3 am due to shouting and fighting in the adjacent room. Paper thin walls, chipped furniture
AVOID THIS PLACE!!!!!!
better sleep at the train station (less noisy)
Lost the plot
Reviewed 10 November, 2019
In itself the hotel is OK though could do with an update -- chipped furniture, glass rings on surfaces. It is close to station but not easy to find -- make for Schanze and the huge glass bus shelter. There was a big mess-up when I arrived, though -- told the reservation (made by Swiss colleagues) had been cancelled. Not fun at 10 pm in a city you don't know. I asked the receptionist what to do. 'Not my problem.' But I can't sleep on the street. 'Nothing to do with me.' Had they got a room? Yes. So why didn't they offer it to begin with? 'You're behaving as though this were my fault.' Result: made to pay rack rate before they would let me in. Maybe they cancelled the wrong room? Anyway, an awful experience. Avoid.
Nice hotel with great location
Reviewed 20 September, 2019
Location is the best advantage for the hotel. it is very close to the train station. There are many restaurants nearby. Excellent tram and bus connections to other sights in Bern. The rooms are old but well maintained. The staff were very friendly.
Nothing fancy but clean & reasonable with good location in a pricey city
Reviewed 26 August, 2019
This is definitely an older hotel and a bit worn-down around the edges, but it is well maintained and clean, and it's in a great location in the Old Town, a couple blocks from the train station and across the street from the main tram & bus station. If you want a convenient hotel room with no frills, but that has the basics, this is a good choice.
As you can see from the photos, the bathroom had been updated, and the room had a decent flat screen TV, a safe, a hot pot, a mini fridge, a hair dryer, decent lighting, and outlets near the bed for charging your phone at night. The shower was built into a bathtub and had a shower curtain that smelled a tiny bit like the early stages of mold.
Unfortunately, I don't recall my room number, but my room faced away from the main street, so it was fairly quiet. Rooms facing the front street would get a fair amount of traffic noise. It was a relatively warm summer night, and there was no air conditioning, so I slept with the windows open until early morning, when the street noise started & the room had cooled down a bit.
I didn't buy the optional breakfast, which seemed a bit pricey. There are several cafes and small stores around, so I found a less expensive breakfast nearby.
The front desk staff was very friendly and helpful. After my morning checkout, they stored my luggage for me all day while I explored the city. One unusual note - there's no restroom in the lobby, so after you check out of your room, you don't have access to a hotel restroom. The staff directed me to a department store restroom right around the corner.
Nice hotel very near train station
Reviewed 14 July, 2019
Bern, City am Bahnhof Hotel
Located across from the rail station on the street to the old town district. Tricky to find, but sign is on a vertical axis of the façade. Modern, clean, nicely appointed and the rooms have a lovely private balcony. Buffet is a bit thin, with no warm dishes (eggs, sausage, bacon, etc.) but enough to get one going on a busy day of sightseeing.